First off, they have world-class customer service! We stayed in an executive level room, and the service we experienced in the executive lounge with Areej and Faysal is second to none! These two deserve awards!
My biggest fear was taking a cab in Karachi. The car rental staff Maaz and Arif eased all of our concerns and provide us with some very reliable drivers and fantastic vehicles!
Special shout out to Raheem! The man picked us up from the airport, took us to many and fulfilled all my mom’s wishes even by taking her to her old neighbourhood of Nazimabad! Thank you so much for giving my mom those memories.
The restaurant staff, especially at breakfast. These guys fulfilled one of my wishes, including having sheermaal and taftaan for breakfast!!
Staying here feels like visiting family. I mean it the hospitality is second to none.
The only issue we had was the original room we were provided… Had someone smoking cigarettes on the floor. It was resolved by moving us to a different floor… but it’s concerning that it was a non-smoking floor, and this was allowed to carry on.
Having said that, I will definitely stay here again!