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"Stayed a night. 10 min walk to Karuizawa station. Nice and cosy. Small 3 storey hotel/inn. Simple but good breakfast included. "

"スタッフの方々のご対応がとても丁寧で本当に心地よく使わせていただきました。また、駐車場のスタッフの方々も寒い中素晴らしい対応をしていただいて本当に感謝しています。"

"We arrived at your esteemed hotel on 1st Nov 2024. We felt at home with the hospitality of Mr sakagami. He assisted us in resolving a restaurant reservation issue immediately with his quick response. We would like to thank him for his personal touch and cheerful smile"

"This hotel caters to people with dogs. They do not have enough breakfast for all guests."

"A deluxe and elegant hotel, with free shuttle between hotel and station. All staff are friendly and helpful, esp. those drivers. The restaurant is excellent. "

"The staff are very friendly and genuine. Thank you so much! "

"The breakfast had lots of options and was delicious. The staff was also helpful and welcoming"

"Great service from the reception with plenty of help answering all questions"

"Great with 3 people "

"Awesome, accomodations, since I have a tattoo I was unable to use the Onsen, still wonderful stay."

"Enjoyed our one night stay here. Booked one hour private onsen and thoroughly enjoyed the privacy and waterfall scene. Also did the public onsen and enjoyed it as well. Yukata clothing and towels are provided. Excellent service and a sense of luxury even though the hotel itself is dated. Good breakfast."

"The staff and cleaniness of the hotel was good, but it was way way overpriced for the type of room (unit style bathroom etc). Also the food was incredibly expensive - JPY8,000 for a dinner bento box (looked like something that would cost around jpy 1,500 at any other place). I have been living in Japan over 25 years and I would not recommend the hotel because it was so overpriced. I drive a ferrari but otherwise i focus on value for money and this was certainly not value for money. Staff...