2/10 Terrible
Verified traveler
Traveled with family
25 August 2019
Disliked: Staff & service, amenities, property conditions & facilities
Arrived late evening at property, family with kids, and found they had no record of our booking. They had stopped using Expedia and blamed Expedia for not informing us.
However they managed to find a villa for us, which was nice but clearly had not been properly cleaned or prepared for guests. To make matters worse there was no hot water and then later no running water. At 10pm we had to move to another villa, where there was low pressure water but no WiFi. By now I was tired and couldn’t be bothered to explain the situation to one night staff person with limited English.
The next day complained to manager but she refused to apply any compensation even though they had failed to provide the villa as described on Expedia website - had running water. For over $200 per night I was livid that no reasonable allowance was made by the property manager.
She told me to complain to Expedia, which I will be doing.
Don’t bother with this place, the villas are relatively new but the basic amenities and finishing is terrible. They are also poorly maintained and the swimming were awful and dirty - my kids refused to swim in them. Add to this the poor attitude of management to valid complaints - I would steer well clear from this terrible property.
Verified traveler
Stayed 2 nights in Aug 2019