The front desk staff is INCREDIBLY rude and unknowledgeable. I booked this hotel through Expedia, however when I arrived, the guy at the front desk told me there was no such reservation. I then provided him with the reservation/confirmation number and he told me he didn’t know how to do any of that and maybe I can call Expedia at a later time and get them to call in with my reservation. He then told me the nightly rates for the next two nights and asked if I just wanted to book through them. I said sure because it was late and I really didn’t have a choice, so I paid extra.
When we arrived in our room, there were half filled water bottles next to the TV, as if the staff forgot to clean them up. I inspected the beds and linens and they all appeared to be clean. There were 4 of us, and there were only 3 towels provided, so we went to the front desk to ask for an extra pillow and more towels. We were told that we had to wait until the morning for house keeping to get those items. This is the first hotel I’ve ever stayed at that couldn’t simply hand me a towel to accommodate how many were in our room.
The pool was disgustingly dirty and unkept, and the back door entrance door didnt close and lock properly, so you could walk right in.
We actually ended up extending our trip; but left and stayed elsewhere. I will never frequent this hotel again and I urge you to do the same.