We arrived after-hours and our cabin key didn’t work, we were locked out in 8 degree weather, Owner admitted to sleeping with earplugs in so they didn’t hear the emergency line ring despite multiple calls/messages, never received a call the next morning, they immediately recognized that it was the wrong key, Owner later refused to speak to me about incident/ obviously didn’t care, only partially refunded the night.
Will NEVER stay at another property managed by them. They are terrible people who just don’t care.