6/10 Okay
Caroline, New York
Traveled with family
14 January 2025
Liked: Property conditions & facilities
The house is charming and great for traveling with older kids as there are two bedrooms upstairs and one downstairs. When we arrived the dirty linens and towels from the last guest were on the beds. The property manager told us that the cleaning lady forgot to go to the house. I ended up washing the previous tenants sheets and towels. The washer was in the basement that was labeled for employees only. It was a good thing that I was given permission to go down there because that's where the cleaning supplies and paper towels were kept. We would have had neither if we didn't go to the basement. The stair light was out so the steep stairs were in darkness all night. The hot tub was cold. There were no directions on how to turn it on. I had to text and call the property manager who first sent me a youtube video about how to work the hot tub and then the hot tub repair man called and walk me through the process. I appreciated the effort, but it would have been better to have instructions at the house and even better still to have arrived to a hot hot tub. The light at the hot tub was also out. I was told to complain to the rental agency. They required pictures and documentation of everything that was wrong. It's hard to take pictures of a cold hot tub and non-working lights. The house has great potential, but it is not well managed.
Caroline
Stayed 3 nights in Dec 2024