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"Brilliant customer service. Slept well. "

"it was our second stays in the past year. we got an upgrade, we were told. the room was in a different wing. the room was larger, bigger beds and bigger wider more comfortable than our previous stay. the breakfast was excellent as usual "

"We didn’t receive the room upgrade as stated when booked. The hotel staff didn't even mention about an upgrade "

"Brilliant hotel with big rooms overlooking the river. Good location for the city and the fantastic pier arts district. Nice staff and well serviced rooms."

"Clean and High tech "

"Good value, very clean, helpful staff "

"Overall is good and friendly stuff , just the bedding is bit weary and too soft! But most are good and excellent staff ! But downpour is only has one restaurant in hotel ! "

"Wonderful stay at the Grand Hi Lai. Charismatic hotel with old school looks and comfort. Staff genuinely lovely and caring, comfortable room with all facilities. Highly recommend a stay here"

"I'd stay at this hotel over and over again. First of all - the location is the best. It's right by the Love River and by the train stop. I'd say it's also in the art district where you can view some nice piece of arts . The entire area is an old industrial one, made up of old industrial buildings. But that it's entire charm. You can also cross the bridge which is right across and get to the other side of the river. The hotel was a great choice. I read mixed reviews, however the negative ones were not relevant. I am so happy I chose it. The room was big and clean . They come to clean the room daily , they ring the door before , however, you have an option to press a button if you don't want to be disturbed. Although the bathroom has no door that separates it from the hallway, there is a glass door at the toilet and the shower. They also provide toiletries and house slippers. The room was quiet and very clean. They had coffee and tea complimentary , as well as free breakfast. There were many choices, just be mindful that the breakfast ends at 9.30. "