Hotel is in fairly good condition. We arrived very early in the morning to find a very quiet hotel as days start later in Saudi Arabia. We booked this hotel because of hotel.com platinum privileges VIP access such as breakfast, upgrade, triple one key, but none of the perks was honored by the property. Room is basic but clean, spa's hot tub unheated, steam room being serviced, and general public areas not tidy. Staff including front desk, porters, housekeeping are super nice and made the hotel stay great. Upon leaving we were called a taxi to airport, only to find out we were charged double of Uber, with credit card machine not working, so we ended up paying even more with foreign currency. This really had nothing to do with the hotel, but just a tip not to take a taxi.