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Mercure Serpong Alam Sutera

4.0 star property
Family-friendly hotel with bars and a fitness center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Serpong Alam Sutera

2 bars/lounges, lobby lounge
Building design
Minibar, in-room safe, desk, iron/ironing board
View from property
2 bars/lounges, lobby lounge

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Air conditioning
    Air conditioning
  • Gym
    Gym
  • Parking included
    Parking included
The price is AED 188
AED 227 total
includes taxes & fees
22 Dec - 23 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Queen Bed

Highlights

Air conditioning
LED TV
Private bathroom
Eco-friendly toiletries
Hair dryer
Minibar
Coffee/tea maker
Eco-friendly cleaning supplies
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Double Room, 1 Double Bed

Minibar, in-room safe, desk, iron/ironing board

Privilege, Double Room, 1 Double Bed

Highlights

Air conditioning
LED TV
Bathrobes
Hair dryer
Eco-friendly toiletries
Private bathroom
Minibar
Coffee/tea maker
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Pool View

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Queen Bed, Pool View

Highlights

Air conditioning
LED TV
Private bathroom
Eco-friendly toiletries
Hair dryer
Minibar
Coffee/tea maker
Eco-friendly cleaning supplies
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Twin Room, 2 Twin Beds

Minibar, in-room safe, desk, iron/ironing board

Privilege, Twin Room, 2 Twin Beds

Highlights

Air conditioning
LED TV
Bathrobes
Hair dryer
Eco-friendly toiletries
Private bathroom
Minibar
Coffee/tea maker
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Twin Beds

Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room, 2 Twin Beds

Highlights

Air conditioning
LED TV
Private bathroom
Eco-friendly toiletries
Hair dryer
Minibar
Coffee/tea maker
Eco-friendly cleaning supplies
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Interior detail
Trembesi Hotel
Pool
Spa
Kids pool
Parking included
8.8 out of 10, Excellent, (15)
The price is AED 181
AED 223 total
includes taxes & fees
30 Nov - 1 Dec
Trembesi Hotel

About the neighborhood

Map
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Banten, 15325

What's nearby

  • Living World - 2 min walk - 0.3 km
  • Summarecon Mall Serpong - 6 min drive - 5.5 km
  • Scientia Square Park - 8 min drive - 7.4 km
  • Indonesia Convention Exhibition (ICE) - BSD City - 10 min drive - 9.3 km
  • Aeon Mall BSD City - 11 min drive - 9.8 km

Getting around

  • Serpong Rawa Buntu Station - 11 min drive
  • Soekarno-Hatta Intl. Airport (CGK) - 35 min drive

Restaurants

  • ‪The Flavor Bliss - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Pepper Lunch - ‬3 min walk
  • ‪Zenbu House of Mozaru - ‬3 min walk
  • ‪Bandar Djakarta - ‬3 min walk

About this property

Mercure Serpong Alam Sutera

Upscale family-friendly hotel near Summarecon Mall Serpong
Located close to Living World and Scientia Square Park, Mercure Serpong Alam Sutera provides a poolside bar, a terrace, and a coffee shop/cafe. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Mint & Pepper, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), a free shopping center shuttle, and free bicycle rentals
  • Games, a water dispenser, and barbecue grills
Room features
All 171 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks like free WiFi and safes.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LED TVs with premium channels
  • Electric kettles, daily housekeeping, and desks

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Free shopping center shuttle

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:00 AM–11:00 AM on weekends: IDR 188000 for adults and IDR 94000 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Mint & Pepper
  • Maniz Pool Deck
  • Mocca

Things to do

  • Children's pool
  • Fitness center
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space (5920 square feet)
  • Meeting rooms - 5

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sun loungers
  • Terrace
  • Vegetable garden

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible public washroom
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Games
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • LED TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 4 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 450000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 188000 for adults and IDR 94000 for children
  • Airport shuttle fee: IDR 363000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Alam Sutera Serpong
Mercure Alam Sutera
Mercure Serpong
Mercure Serpong Alam
Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel Tangerang
Mercure Serpong Alam Sutera Tangerang

Frequently asked questions

Does Mercure Serpong Alam Sutera have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Mercure Serpong Alam Sutera pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Serpong Alam Sutera?

Self parking is free at this property.

What time is check-in at Mercure Serpong Alam Sutera?

Check-in start time: 2 PM; Check-in end time: 4 PM. Late check-in is available during limited hours.

What time is check-out at Mercure Serpong Alam Sutera?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Mercure Serpong Alam Sutera provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 363000 per vehicle applies.

Where is Mercure Serpong Alam Sutera located?

This family-friendly South Tangerang hotel is located in the entertainment district, within 3 mi (5 km) of Living World and Summarecon Mall Serpong. Ocean Park and Scientia Square Park are also within 6 mi (10 km).

Mercure Serpong Alam Sutera Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 129 out of 265 reviews" "
Rating 8 - Good. 102 out of 265 reviews" "
Rating 6 - Okay. 26 out of 265 reviews" "
Rating 4 - Poor. 5 out of 265 reviews" "
Rating 2 - Terrible. 3 out of 265 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Answer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

YEN SHEN

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is not far from airport and walkable distance to shopping mall.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property immaculately clean, great food all combined with an amazing staff from the front desk, the concierge to the housekeeping staff.. This hotel is my home away from home every time I work in Jakarta..
Stayed 6 nights in Aug 2024

10/10 Excellent

Kie Ging

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s by walking distance to have lunch and dinner. Transportation is by taxi easily to get. It has a safe environment. The hotel price is reasonable, the draw back is that it’s non-refundable.
Stayed 3 nights in Jul 2024

10/10 Excellent

James

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were very friendly and call us by our names
Stayed 6 nights in May 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Convenient location
Location was convenient for me as the office is near to the hotel. Room was clean but sheets smells. Was out early and back late (due to traffic) and hence did not notice that I have to indicate if I want the sheets changed until the last night. Breakfast was alright in selection but it was tasty to me. Other meals taken in the hotel is good but a bit on the high side. Overall service was good.
Stayed 4 nights in Apr 2024

10/10 Excellent

HARIADI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great amenities. The restaurants and shopping mall just across the road.
Stayed 3 nights in Feb 2024

8/10 Good

Young Cherl

Liked: Cleanliness, staff & service
near to shopping mall
Stayed 3 nights in Oct 2023

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Turmudji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Stephane

Business traveler
Liked: Cleanliness, staff & service, amenities
The overall quality of the hotel is high, but the low water pressure of the shower and the difficulty to adjust the water temperature were a bit annoying.
Stayed 3 nights in Aug 2023

6/10 Okay

Chong, Kuala Lumpur

Stayed 2 nights in Jul 2023

6/10 Okay

Vincent

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointment
Room maintenance not up to standard. Power failure on check-in and aircon failure after power repair. Changed room with problem of Aircon not controllable, freezing and Refrigerator not cold but noise very disturbing.
Stayed 3 nights in Jun 2023

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Yan

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great location. Fantastic staff and facilities. Unfortunately the room feels a bit dated. Bed sheets and bathroom generally were not too clean.
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short stay.
Great short stay with mum.
Stayed 2 nights in Feb 2023

8/10 Good

Alessandro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal ist sehr freundlich und sehr hilfsbereit und hat mir bei allen Angelegenheiten geholfen.
Stayed 9 nights in Feb 2023

2/10 Terrible

Tan

Business traveler
Disliked: Staff & service
Stayed 4 nights in Nov 2022

8/10 Good

Benjamin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, many F&B outlets & malls in the vicinity
Stayed 3 nights in Oct 2022

10/10 Excellent

Karyati

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and love the room
Stayed 3 nights in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

10/10 Excellent

Edmund

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is the best. Very peaceful and the staff is always helpful and kind. Book here you won’t be disappointed.
Stayed 3 nights in Aug 2022

10/10 Excellent

Edmund

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property with excellent service. The breakfast is good and the pool is in a beautiful setting on the roof top. I have stayed here several times and the service is always good.
Stayed 2 nights in Aug 2022

10/10 Excellent

Loh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities
So so stay experience
The stay was ok. Thin wall, we could hear people next door. Variety of breakfast items was ok but many items were at room temperature (should've been heated).
Stayed 1 night in Jun 2022