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Mercure Serpong Alam Sutera

4.0 star property
Family-friendly hotel with bars and a fitness center

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Photo gallery for Mercure Serpong Alam Sutera

2 bars/lounges, lobby lounge
Minibar, in-room safe, desk, iron/ironing board
Building design
View from property
2 bars/lounges, lobby lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Room service
The current price is AED 192
AED 232 total
includes taxes & fees
13 Apr - 14 Apr

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Queen Bed

Highlights

Air conditioning
LED TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Electric kettle
Minibar
Eco-friendly cleaning supplies
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Double Room, 1 Double Bed

Minibar, in-room safe, desk, iron/ironing board

Privilege, Double Room, 1 Double Bed

Highlights

Air conditioning
LED TV
Eco-friendly toiletries
Hair dryer
Bathrobes
Private bathroom
Electric kettle
Minibar
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Pool View

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Queen Bed, Pool View

Highlights

Air conditioning
LED TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Electric kettle
Minibar
Eco-friendly cleaning supplies
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Twin Room, 2 Twin Beds

Minibar, in-room safe, desk, iron/ironing board

Privilege, Twin Room, 2 Twin Beds

Highlights

Air conditioning
LED TV
Eco-friendly toiletries
Hair dryer
Bathrobes
Private bathroom
Electric kettle
Minibar
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Twin Beds

Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room, 2 Twin Beds

Highlights

Air conditioning
LED TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Electric kettle
Minibar
Eco-friendly cleaning supplies
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Map
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Banten, 15325

What's nearby

  • Living World - 2 min walk - 0.3 km
  • Summarecon Mall Serpong - 6 min drive - 5.5 km
  • QBig BSD City - 9 min drive - 8.3 km
  • Indonesia Convention Exhibition (ICE) - BSD City - 10 min drive - 9.3 km
  • Aeon Mall BSD City - 11 min drive - 9.8 km

Getting around

  • Serpong Rawa Buntu Station - 11 min drive
  • Soekarno-Hatta Intl. Airport (CGK) - 35 min drive

Restaurants

  • ‪The Flavor Bliss - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Pepper Lunch - ‬3 min walk
  • ‪Zenbu House of Mozaru - ‬3 min walk
  • ‪Bandar Djakarta - ‬3 min walk

About this property

Mercure Serpong Alam Sutera

Upscale family-friendly hotel near Summarecon Mall Serpong
Located close to Living World and Scientia Square Park, Mercure Serpong Alam Sutera provides a poolside bar, a terrace, and a coffee shop/cafe. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Mint & Pepper, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), a free shopping center shuttle, and free bicycle rentals
  • 5 meeting rooms, ATM/banking services, and barbecue grills
Room features
All 171 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks like free WiFi and safes.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LED TVs with premium channels
  • Electric kettles, daily housekeeping, and desks

Languages

English, Indonesian

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AED 119 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free shopping center shuttle
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; IDR 208,000 for adults and IDR 104,000 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Maniz Pool Deck
  • Mint & Pepper
  • Mocca

Things to do

  • Children's pool
  • Free bicycle rentals
  • Games
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • 5,920 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
LIST_ALT

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 4 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 450000.0 per night
Cribs (infant beds) are not available

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 208000 for adults and IDR 104000 for children
  • Airport shuttle fee: IDR 363000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Alam Sutera Serpong
Mercure Alam Sutera
Mercure Serpong
Mercure Serpong Alam
Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel Tangerang
Mercure Serpong Alam Sutera Tangerang

Frequently asked questions

Does Mercure Serpong Alam Sutera have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Mercure Serpong Alam Sutera pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Serpong Alam Sutera?

Self parking is free at this property.

What time is check-in at Mercure Serpong Alam Sutera?

Check-in start time: 2 PM; Check-in end time: 4 PM. Late check-in is available during limited hours.

What time is check-out at Mercure Serpong Alam Sutera?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Mercure Serpong Alam Sutera provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 363000 per vehicle applies.

Where is Mercure Serpong Alam Sutera located?

This family-friendly South Tangerang hotel is located in the entertainment district, within 3 mi (5 km) of Living World and Summarecon Mall Serpong. Ocean Park and Scientia Square Park are also within 6 mi (10 km).

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Mercure Serpong Alam Sutera Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 134 out of 277 reviews
Rating 8 - Good. 105 out of 277 reviews
Rating 6 - Okay. 28 out of 277 reviews
Rating 4 - Poor. 5 out of 277 reviews
Rating 2 - Terrible. 5 out of 277 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

YEN SHEN

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is not far from airport and walkable distance to shopping mall.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property immaculately clean, great food all combined with an amazing staff from the front desk, the concierge to the housekeeping staff.. This hotel is my home away from home every time I work in Jakarta..
Stayed 6 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short stay.
Great short stay with mum.
Stayed 2 nights in Feb 2023

10/10 Excellent

HARIADI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great amenities. The restaurants and shopping mall just across the road.
Stayed 3 nights in Feb 2024

10/10 Excellent

Karyati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and love the room
Stayed 3 nights in Sep 2022

10/10 Excellent

James

Liked: Staff & service, amenities, property conditions & facilities
The staff were very friendly and call us by our names
Stayed 6 nights in May 2024

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, many F&B outlets & malls in the vicinity
Stayed 3 nights in Oct 2022

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property with excellent service. The breakfast is good and the pool is in a beautiful setting on the roof top. I have stayed here several times and the service is always good.
Stayed 2 nights in Aug 2022

10/10 Excellent

Kie Ging

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s by walking distance to have lunch and dinner. Transportation is by taxi easily to get. It has a safe environment. The hotel price is reasonable, the draw back is that it’s non-refundable.
Stayed 3 nights in Jul 2024

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities
This property is the best. Very peaceful and the staff is always helpful and kind. Book here you won’t be disappointed.
Stayed 3 nights in Aug 2022

8/10 Good

Young Cherl

Liked: Cleanliness, staff & service
near to shopping mall
Stayed 3 nights in Oct 2023

8/10 Good

Yan

Liked: Staff & service, property conditions & facilities
Great location. Fantastic staff and facilities. Unfortunately the room feels a bit dated. Bed sheets and bathroom generally were not too clean.
Stayed 3 nights in Mar 2023

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities
So so stay experience
The stay was ok. Thin wall, we could hear people next door. Variety of breakfast items was ok but many items were at room temperature (should've been heated).
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Convenient location
Location was convenient for me as the office is near to the hotel. Room was clean but sheets smells. Was out early and back late (due to traffic) and hence did not notice that I have to indicate if I want the sheets changed until the last night. Breakfast was alright in selection but it was tasty to me. Other meals taken in the hotel is good but a bit on the high side. Overall service was good.
Stayed 4 nights in Apr 2024

8/10 Good

Stephane

Liked: Cleanliness, staff & service, amenities
The overall quality of the hotel is high, but the low water pressure of the shower and the difficulty to adjust the water temperature were a bit annoying.
Stayed 3 nights in Aug 2023

6/10 Okay

Vincent

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointment
Room maintenance not up to standard. Power failure on check-in and aircon failure after power repair. Changed room with problem of Aircon not controllable, freezing and Refrigerator not cold but noise very disturbing.
Stayed 3 nights in Jun 2023

10/10 Excellent

JAEHUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a big shopping mall near by the hotel. The hotel is very nice and its location is quite good.
Stayed 3 nights in Mar 2025

10/10 Excellent

Marle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Fatema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Answer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Kohei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

PINSHI

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Wir waren 2 nächte hier. Leckeres Frühstück, schöner pool. Leider eher hellhörig zum nebenzimmer.
Stayed 2 nights in Sep 2024

10/10 Excellent

Chun-Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2024

8/10 Good

jaehwan

Stayed 2 nights in Aug 2024