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Keraton at The Plaza, The Unbound Collection by Hyatt

Romantic hotel with 2 restaurants connected to a shopping center in Jakarta

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Keraton at The Plaza, The Unbound Collection by Hyatt

Interior
Aerial view
Indoor pool, outdoor pool, sun loungers
Exterior
2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Parking included
    Parking included
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Air conditioning
    Air conditioning

Room options

About the neighborhood

Map
Jl MH Thamrin Kav 15, Menteng, Greater Jakarta, Jakarta, 10350

What's nearby

  • Plaza Indonesia - 5 min walk
  • Grand Indonesia - 6 min walk
  • Bundaran HI - 6 min walk
  • Thamrin City Shopping Mall - 7 min walk
  • Sarinah Mall - 13 min walk

Getting around

  • Bundaran HI MRT Station - 8 min walk
  • BNI City Station - 13 min walk
  • Halim Perdanakusuma Intl. Airport (HLP) - 37 min drive

Restaurants

  • Altitude The Plaza
  • Sate Khas Senayan
  • Wee Nam Kee Chicken Rice
  • AMKC Atelier
  • Soup Restaurant

About this property

Keraton at The Plaza, The Unbound Collection by Hyatt

Hotel near Plaza Indonesia
Located close to Bundaran HI and Welcome Monument, Keraton at The Plaza, The Unbound Collection by Hyatt provides an airport shuttle, a grocery/convenience store, and shopping on site. This hotel offers a romantic atmosphere with amenities such as a spa tub, couples spa treatments, and garden-view dining. Treat yourself to a facial, a body treatment, or reflexology at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Fitness classes are offered at the gym; the property also has 2 coffee shops/cafes, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour business center and babysitting.
Other perks include:
  • An indoor pool and an outdoor pool, with sun loungers
  • Free self parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), a free shopping center shuttle, and access to a nearby indoor pool
  • Access to a nearby health club, express check-out, and express check-in
Room features
All 138 individually furnished rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-compatible safes.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Bathrooms with rainfall showers and designer toiletries
  • 42-inch HDTVs with premium channels and DVD players
  • Refrigerators, free infant beds, and electric kettles

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (IDR 150000 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free shopping center shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: IDR 400000 for adults and IDR 200000 for children
  • 2 restaurants and 2 coffee shops
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Bengawan
  • Keraton Lounge

Things to do

  • Access to nearby health club
  • Access to nearby indoor pool
  • Fitness classes
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool sun loungers

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices available
  • Elevator
  • Grab bar in bathtub
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Portable bathtub seat
  • Roll-in shower
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch plasma TV
  • Cable channels
  • DVD player
  • iPod dock
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
If you arrive at the property after hours, you'll need to check in at an alternate location: [Kebon Kacang gates]
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 850000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 1000000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately IDR 400000 for adults and IDR 200000 for children
  • Airport shuttle fee: IDR 440000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 440000 (one-way), (up to 15 years old)
  • Valet parking fee: IDR 150000 per night
  • Rollaway bed fee: IDR 850000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property
Guests under 3 years old are not allowed in the health club or fitness facility, while guests under 11 years old are only allowed in the swimming pool, fitness facility, and spa tub with adult supervision
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Keraton
Keraton Luxury Collection
Keraton Luxury Collection Hotel
Keraton Plaza Luxury Collection Hotel Jakarta
Keraton Plaza Luxury Collection Jakarta
Keraton Plaza Luxury Collection Hotel
Keraton Plaza Luxury Collection
Keraton at The Plaza a Luxury Collection Hotel Jakarta
Keraton Plaza Collection
Keraton at The Plaza a Luxury Collection Hotel Jakarta
Keraton at The Plaza, The Unbound Collection by Hyatt Hotel
Keraton at The Plaza, The Unbound Collection by Hyatt Jakarta

Frequently asked questions

Does Keraton at The Plaza, The Unbound Collection by Hyatt have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Keraton at The Plaza, The Unbound Collection by Hyatt pet-friendly?

No, pets are not allowed at this property.

How much is parking at Keraton at The Plaza, The Unbound Collection by Hyatt?

Self parking is free at this property.

What time is check-in at Keraton at The Plaza, The Unbound Collection by Hyatt?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Keraton at The Plaza, The Unbound Collection by Hyatt?

Check-out is at noon.

Does Keraton at The Plaza, The Unbound Collection by Hyatt provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 440000 per vehicle applies.

Where is Keraton at The Plaza, The Unbound Collection by Hyatt located?

Located in Central Jakarta, this spa hotel is within a 10-minute walk of Plaza Indonesia, Grand Indonesia, and Bundaran HI. Thamrin City Shopping Mall and Welcome Monument are also within 10 minutes. Bundaran HI MRT Station is 8 minutes by foot and Dukuh Atas MRT Station is 13 minutes.

Keraton at The Plaza, The Unbound Collection by Hyatt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 84 out of 122 reviews" "
Rating 8 - Good. 30 out of 122 reviews" "
Rating 6 - Okay. 5 out of 122 reviews" "
Rating 4 - Poor. 0 out of 122 reviews" "
Rating 2 - Terrible. 3 out of 122 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Theresia Olianawati

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍👍👍
Very recommended place to stay.. both business and leisure since connected to the nice shopping mall👍
Stayed 1 night in Feb 2020

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, spacious rooms and great service. Direct access to Plaza Indonesia too! Will stay here again
Stayed 2 nights in Feb 2020

8/10 Good

Minas

Liked: Staff & service, property conditions & facilities, room comfort
Good but needs improvements in room ergonomics.
The hotel was well maintained and the stuff very friendly and helpful. The room quality was good, but the functionality and ergonomics very very poor. For example no closet, but only a bar to hang the clothes and space for the luggage underneath. No lighting at all on this space and it was impossible to See and find things inside the luggage. Many issues also with lighting in the bathroom.
Stayed 2 nights in Jan 2020

2/10 Terrible

thomas

Stayed 2 nights in Dec 2019

8/10 Good

Vincent Chew Meng

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, but not good enough
First of all let’s talk about he positives. The hotel is really beautiful, the room (I had a corner suite) is spectacular and the location is terrific. But this wasn’t a perfect stay. There was an issue with the booking that wasn’t resolved until the next day. No guest should be waiting overnight for resolution to an issue (that was clearly their problem) and the staff were very quick to blame my ignorance for the issue, which wasn’t the case at all. Also, the food is average. It’s almost universally tasteless (lack of seasoning) and the meat they use isn’t the best. It’s a good hotel, but I wouldn’t return. There are better in Jakarta.
Stayed 2 nights in Dec 2019

10/10 Excellent

Wai Ching Josephine

Stayed 2 nights in Nov 2019

10/10 Excellent

cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

TAKUYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

BKA, Miami

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the more luxurious hotels in Central Jakarta. Nice location. Superb Breakfast. Great staff. The only downfall was our phone in the room was not working even after we notified staff and the engineer came and repaired it. It still have to be repaired again. However great hotel
Stayed 4 nights in Jul 2019

10/10 Excellent

Manny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, we enjoyed the stay. Neat room, breakfast was great, nice staff
Stayed 4 nights in Jul 2019

10/10 Excellent

Parwanto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 2 nights in May 2019

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The renovations should not be during working hours
The hotel is quite luxury😍. The staffs are very friendly . Polite. Good services . My family members are very happy . And I will stay there again✔️
Stayed 1 night in Apr 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Juta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I only stay for 1 night for out Anniversary, 1st the gave us room facing the construction so later on i ask them if it possible to change room, and they move us to a better view room..with the help of the manager Mr. Alan (if i’m not mistaken). Our butler ms. Ruri also help me made a reservation for our dinner, and when they found out i’m on my wedding anniversary.. they also gave us a small tiramisu cake to the room..and the breakfast was superb, they also have a la carte menu for us to order beside the buffet, the menu it self different from what we have on buffet.. my husband had a lobster benedict for breakfast and it was so delicious made by chef candra.. we also serve by the helpful mr shekyu that made our breakfast very enjoyable.. fells like we have our own butler ... definitely will be back again.. with the kids .. thank You Hotel Keraton.. keep up the good work
Stayed 1 night in Jan 2019

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location. Staff were all very fast, helpful, and courteous. Toiletries by Byredo was great. There's a Bose sound system in the room which can go pretty loud. TV quality was not very good though.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Had to change room 3 times, once the airconditioning not working otger included noise and mosquitos inside the room. Not acceptable for a 5 star.
Stayed 6 nights in Nov 2018

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% POSITIVE
All the staff are extremely friendly and helpful. From Room service, check-in/out, Breakfast and Spa, I really have no complaints at all and strongly recommend you to stay in this hotel. Just an improvement: the bathroom's floor is wet very easily because of the shower, so be careful.
Stayed 1 night in Nov 2018

10/10 Excellent

Abd, Petaling Jaya, PJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel at a very strategic location. Hotel staff surprised us with a wedding anniversary cake.
Stayed 3 nights in Nov 2018