2/10 Terrible
Christopher
Traveled with pets
26 January 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving at the hotel, the first room they gave me had a/c and lights that didn't work. Reception was good and gave me another room. Getting to that room, the door was cracked open, going inside there was trash everywhere, the bed was filthy and had been used, bathroom had been used, cockroaches and other bugs were everywhere, climbing the walls, room had clearly been broken into. Told reception at this point I want a refund and didn't feel safe staying in the hotel. Reception asked me to give them another chance, I did to be polite but still insisted I wasn't staying. Said I would have to go through Expedia to get a refund which the hotel denied. Called Expedia and the hotel claimed I was checked in and currently in the room. I was driving while on the phone with Expedia and they could tell so knew I wasn't in the room. Tried calling multiple times, each time they put me on hold and left me, eventually not answering when I would call. Drove up there and they told me I checked in, and I chose not to stay so they wouldn't refund. I showed them the pictures and video of the rooms I was offered and they still refused to refund me saying it was my choice not to stay. After a couple days, Expedia came through for me and got me a refund.
Property had very questionable clients that I could see, homeless and who knows who else apparently break in and use their rooms. Avoid this place like the plague because you'll likely get that or worse staying here.