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The Ritz-Carlton, Istanbul

5.0 star property
Luxury Istanbul hotel in Taksim with 4 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton, Istanbul

4 restaurants, lunch, dinner served; international cuisine
Club Suite, 1 King Bed with Sofa bed | Egyptian cotton sheets, premium bedding, down comforters
Park view
Premium Room, 1 King Bed, View | Egyptian cotton sheets, premium bedding, down comforters
Egyptian cotton sheets, premium bedding, down comforters

Reviews

9.2 out of 10

Wonderful

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

  • Bar
    Bar
  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Gym
    Gym
  • Parking available
    Parking available
  • Spa
    Spa
The price is AED 1,000
AED 1,101 total
includes taxes & fees
19 Nov - 20 Nov

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Club Suite, 1 Bedroom

Egyptian cotton sheets, premium bedding, down comforters

Club Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
  • 78 sq m
  • Partial sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking, Park View

Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Non Smoking, Park View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
  • 34 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Double Bed, Terrace, View

Club Suite, 1 Double Bed, Terrace, View | Egyptian cotton sheets, premium bedding, down comforters

Club Suite, 1 Double Bed, Terrace, View

Highlights

Furnished balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
  • 117 sq m
  • Partial sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed, View

Egyptian cotton sheets, premium bedding, down comforters

Club Room, 1 Double Bed, View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
LCD TV
  • 34 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds, Park View

Twin Room, 2 Twin Beds, Park View | Egyptian cotton sheets, premium bedding, down comforters

Twin Room, 2 Twin Beds, Park View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
  • 34 sq m
  • Park view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, View

Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
  • 44 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room, 1 Double Bed, Non Smoking, Park View

Egyptian cotton sheets, premium bedding, down comforters

Club Twin Room, 1 Double Bed, Non Smoking, Park View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
LCD TV
  • 34 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 King Bed, Balcony, Park View

Room, 1 King Bed, Balcony, Park View | Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Balcony, Park View

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 40 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, View

Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Twin Beds, View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
  • 34 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed, View

Premium Room, 1 King Bed, View | Egyptian cotton sheets, premium bedding, down comforters

Premium Room, 1 King Bed, View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 44 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, down comforters

Club Room, 1 Double Bed

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
LCD TV
  • 34 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Park View

Egyptian cotton sheets, premium bedding, down comforters

Club Suite, 1 Bedroom, Park View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
  • 51 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, View

View from room

Room, 1 King Bed, View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
  • 34 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 Double Bed, Non Smoking, Park View

Egyptian cotton sheets, premium bedding, down comforters

Club Room, 1 Double Bed, Non Smoking, Park View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
LCD TV
  • 34 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom

Egyptian cotton sheets, premium bedding, down comforters

Club Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
  • 51 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 King Bed with Sofa bed

Club Suite, 1 King Bed with Sofa bed | Egyptian cotton sheets, premium bedding, down comforters

Club Suite, 1 King Bed with Sofa bed

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
LCD TV
  • 120 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed

Presidential Suite, 1 King Bed with Sofa bed | Egyptian cotton sheets, premium bedding, down comforters

Presidential Suite, 1 King Bed with Sofa bed

Highlights

Furnished balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
  • 194 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Swissotel The Bosphorus Istanbul
Pool
Hot Tub
Spa
Pet friendly
9.4 out of 10, Exceptional, (1006)
The price is AED 904
AED 1,012 total
includes taxes & fees
29 Nov - 30 Nov
Swissotel The Bosphorus Istanbul

About the neighborhood

Map
Suzer Plaza, Askerocagi Caddesi, No:6, Elmadag/Sisli, Istanbul, 34367

What's nearby

  • Dolmabahçe Palace - 8 min walk
  • Taksim Square - 9 min walk
  • Topkapi Palace - 6 min drive
  • Blue Mosque - 8 min drive
  • Hagia Sophia - 9 min drive

Getting around

  • Beyoglu Station - 3 min drive
  • Taşkışla Cable Car Station - 7 min walk
  • Istanbul Airport (IST) - 42 min drive

Restaurants

  • ‪Espressolab Taşkışla - ‬6 min walk
  • ‪The Ritz-Carlton Atelier Lounge - ‬2 min walk
  • ‪Ginza İstanbul - ‬4 min walk
  • ‪Nobu Istanbul - ‬2 min walk
  • ‪The Library Bar - ‬4 min walk

About this property

The Ritz-Carlton, Istanbul

Luxury eco-certified hotel near Dolmabahçe Palace
Located close to Taksim Square and Acibadem Taksim Hospital, The Ritz-Carlton, Istanbul provides a poolside bar, a terrace, and shopping on site. Treat yourself to aromatherapy, a deep-tissue massage, or hydrotherapy at the onsite spa. At the 4 on-site restaurants, enjoy lunch, dinner, light fare, and international cuisine. Enjoy the 24-hour gym, as well as activities like hiking/biking. Free in-room WiFi is available to all guests, along with 2 coffee shops/cafes and a garden.
Other perks include:
  • A seasonal outdoor pool and an indoor pool
  • Limo/town car service, buffet breakfast (surcharge), and valet parking (surcharge)
  • An electric car charging station, express check-out, and express check-in
  • Supervised childcare (surcharge), ATM/banking services, and meeting rooms
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 239 rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-friendly workspaces. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and Tempur-Pedic beds
  • Bathrooms with rainfall showers and designer toiletries
  • LCD TVs with premium channels
  • Wardrobes/closets, separate dining areas, and recycling

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Dutch, English, French, German, Portuguese, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Secured covered self parking on site (EUR 13 per day)
  • Secured covered valet parking on site (EUR 13 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: EUR 35 per person
  • 4 restaurants and 2 coffee shops
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Atölye Restaurant
  • Bleu Bar
  • The Roof Restaurant & Bar
  • Nobu Restaurant

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Dining table
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • LCD TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Dining room
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Please be aware that there might be events scheduled both inside the hotel and in the surrounding area, involving the presence of music, which might result in occasional audible noise during your stay.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 35 per person
  • Airport shuttle fee: EUR 230 per vehicle (one way)
  • Covered self parking fee: EUR 13 per day
  • Covered valet parking fee: EUR 13 per day
  • Rollaway bed fee: EUR 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay, Apple Pay, UnionPay QuickPass, PayPal, Masterpass, and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Property Registration Number 2219

We should mention

The seasonal pool will be open from May 01 to October 31
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 6 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

Istanbul Ritz-Carlton
Ritz-Carlton Hotel Istanbul
Ritz-Carlton Istanbul
Ritz-Carlton Istanbul Hotel
Ritz Istanbul
Istanbul Ritz Carlton
The Ritz-Carlton Istanbul Hotel Istanbul
The Ritz Carlton, Istanbul
The Ritz-Carlton, Istanbul Hotel
The Ritz-Carlton, Istanbul Istanbul
The Ritz-Carlton, Istanbul Hotel Istanbul

Frequently asked questions

Does The Ritz-Carlton, Istanbul have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

Is The Ritz-Carlton, Istanbul pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Ritz-Carlton, Istanbul?

Self parking is available for EUR 13 per day. Valet parking is available for EUR 13 per day.

What time is check-in at The Ritz-Carlton, Istanbul?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at The Ritz-Carlton, Istanbul?

Check-out is at noon.

Does The Ritz-Carlton, Istanbul provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 230 per vehicle applies.

Where is The Ritz-Carlton, Istanbul located?

This family-friendly Istanbul hotel is located in the historical district, within a 10-minute walk of Dolmabahçe Palace, Taksim Square, and Acibadem Taksim Hospital. Demiroren Istiklal and Istanbul Cevahir Shopping and Entertainment Centre are also within 2 mi (3 km). Taşkışla Cable Car Station is 7 minutes by foot and Maçka Cable Car Station is 9 minutes.

The Ritz-Carlton, Istanbul Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 767 out of 1003 reviews" "
Rating 8 - Good. 138 out of 1003 reviews" "
Rating 6 - Okay. 54 out of 1003 reviews" "
Rating 4 - Poor. 15 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamad yasser

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 7 nights in Nov 2024

6/10 Okay

Won

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Suite is not worth it. Get a cheaper one with balcony. It said water view but you don’t get a very good view of the water
Stayed 1 night in Nov 2024

10/10 Excellent

Saeed, Thousand Oaks

Stayed 4 nights in Oct 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch
Stayed 4 nights in Sep 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and staff are exceptionally helpful. Breakfast was disappointing and not what I would expect from Ritz. Location is a little far out from the centre.
Stayed 3 nights in Oct 2024

10/10 Excellent

Charles

Liked: Amenities
Very professional, attentive staff. Excellent location in the city, beautiful view from our water-view room.
Stayed 2 nights in Oct 2024

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Ritz Carlton surpassed our expectations, the staff were amazing, friendly and polite, who couldnt do enough for us. The facilities were first class, and we managed to use the pool, sauna and steam room. The veiw from the breakfast room, was simply stunning.
Stayed 3 nights in Oct 2024

10/10 Excellent

William Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2024

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous staff
Stayed 3 nights in Oct 2024

10/10 Excellent

Omneya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views and the food were amazing
Stayed 3 nights in Oct 2024

10/10 Excellent

Azhar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, beautiful and comfortable room with a great view. Thanks
Stayed 2 nights in Oct 2024

10/10 Excellent

Raad, RIYADH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great staff. Special thanks to Mevlod Han
Stayed 6 nights in Oct 2024

10/10 Excellent

Omneya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great and views are stunning. Staff is very knowledgeable, resourceful and helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

ZAIRA

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and great people
Stayed 2 nights in Oct 2024

8/10 Good

Dorry

Stayed 1 night in Aug 2024

10/10 Excellent

Ghada

Stayed 3 nights in Aug 2024

10/10 Excellent

Behnaz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“I had a wonderful experience at the hotel overall. The team was incredibly friendly and polite, and the restaurant was fantastic—especially the breakfast buffet, which was a real highlight.
Stayed 10 nights in Sep 2024

10/10 Excellent

Melad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have excellent time in the hotel and enjoying my time with excellent place and wonderful friendly staff and services
Stayed 5 nights in Sep 2024

10/10 Excellent

Joseph

Stayed 6 nights in Aug 2024

2/10 Terrible

FARZANA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked and paid for a premium king room with a full Bosphorus view. When we checked into our room, we had a view of another structure 20 feet from the room. When I called to change our room, the front desk literally told me “yea well you’re on the 3rd floor so there’s not a full view there”. What kind of response is that? It’s not my fault or responsibility that I’m on the 3rd floor and therefore I don’t get the view I paid for. They didn’t have any other rooms available that night and told us they’d change our rooms in the morning. So we didn’t unpack that night. Woke up, reminded them of the change, and went out for the day. Came back around 6PM - which is ample time for them to change rooms for us - and a new room wasn’t ready. After I expressed my unhappiness, a room became available in 5 mins. Fine, thanks. Even worse than this, some floors of this hotel are smoking floors. Every time someone lit a cigarette, the smell of it came into the room through the ventilation. It was disgusting. One morning we were woken up at 6am in the morning with the literal smell of raw sewage. I ran to the bathroom to see if our toilet overflowed or something. Nope. Somewhere I guess something happened with a toilet or sewer system, and the smell came into our room through the ventilation. We had to shower and dress with this smell. When I complained about this, I was asked if we had any accidents… no. Said they send somebody to clean our toilets. Great problem solving, thanks.
Stayed 4 nights in Aug 2024

10/10 Excellent

Yousif

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff is extremely helpful and very helpful. Hotel is in a top notch condition.
Stayed 5 nights in Sep 2024

6/10 Okay

Reyad

Business traveler
Didn’t like housekeeping care or cleanness of room
Stayed 2 nights in Sep 2024

8/10 Good

Karam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice but it sits on a hill which makes walking back and forth difficult.
Stayed 4 nights in Aug 2024

10/10 Excellent

Peter, Miami

Stayed 1 night in Aug 2024

8/10 Good

mayank

Stayed 4 nights in Aug 2024