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Sheraton Istanbul Atakoy Hotel

5.0 star property
Luxury Istanbul hotel connected to a shopping center, steps from Galleria Atakoy

Choose dates to view prices

Photo gallery for Sheraton Istanbul Atakoy Hotel

Premium Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk
Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Presidential Suite, 1 Bedroom | Living room | 36-inch flat-screen TV with satellite channels, TV, DVD player
Beach/ocean view
Gastropub, ocean views, open daily

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • Parking available
  • Bar
  • Pet friendly
  • Pool
The current price is AED 415
AED 464 total
includes taxes & fees
20 Apr - 21 Apr

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Presidential Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sea view
  • 230 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Sheraton Suite

Sheraton Suite | Premium bedding, minibar, in-room safe, desk

Sheraton Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 140 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Sea View

Executive Suite, 1 King Bed, Sea View | Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sea view
  • 110 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite

Premium bedding, minibar, in-room safe, desk

Club Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 70 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Park Suite

Premium bedding, minibar, in-room safe, desk

Park Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 70 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, 2 Twin Beds

Premium Room, 2 Twin Beds | Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • Sea view
  • 45 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds, Non Smoking, Sea View

Premium Room, 2 Twin Beds, Non Smoking, Sea View | Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Twin Beds, Non Smoking, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • Sea view
  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed with Sofa bed, Non Smoking, Sea View

Premium Room, 1 King Bed with Sofa bed, Non Smoking, Sea View | Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed with Sofa bed, Non Smoking, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • Sea view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking, Sea View

Superior Room, 2 Twin Beds, Non Smoking, Sea View | Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Twin Beds, Non Smoking, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • Sea view
  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Sea View

Superior Room, 1 King Bed, Sea View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • Sea view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, Sea View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Non Smoking, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • Sea view
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • Sea view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Rauf Orbay Caddesi Sahilyolu, No:10, Bakirkoy, Istanbul, 34158

What's nearby

  • Galleria Atakoy - 2 min walk - 0.2 km
  • Ataköy Marina - 7 min walk - 0.7 km
  • Capacity Shopping Center - 17 min walk - 1.4 km
  • Blue Mosque - 12 min drive - 11.8 km
  • Grand Bazaar - 13 min drive - 11.5 km

Getting around

  • Bakirkoy Station - 6 min drive
  • Istanbul Bakirkoy Station - 18 min walk
  • Istanbul Airport (IST) - 48 min drive

Restaurants

  • ‪Happy Moon’S - ‬10 min walk
  • ‪Cookshop - ‬9 min walk
  • ‪Saray Muhallebicisi, Galleria Avm - ‬3 min walk
  • ‪KFC - ‬9 min walk
  • ‪Cookbook - ‬1 min walk

About this property

Sheraton Istanbul Atakoy Hotel

Luxury eco-certified hotel near Capacity Shopping Center
Located close to Galleria Atakoy and Carousel Shopping Center, Sheraton Istanbul Atakoy Hotel provides a marina, a poolside bar, and a free daily manager's reception. Indulge in a body wrap, a manicure/pedicure, and a facial at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Free WiFi in public areas is available to all guests, along with concerts and live shows and a terrace.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and an indoor pool, with sun loungers and pool umbrellas
  • Limo/town car service, buffet breakfast (surcharge), and valet parking (surcharge)
  • An electric car charging station, express check-out, and express check-in
  • Babysitting (surcharge), tour/ticket assistance, and coworking spaces
  • Guest reviews say great things about the helpful staff
Room features
All 285 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-compatible safes.
Other amenities include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • 36-inch flat-screen TVs with premium channels and DVD players
  • Electric kettles, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Turkish

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Hyatt Regency Istanbul Ataköy

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  • Spa
  • Kids pool
  • Parking included
8.6 out of 10, Excellent, 1,002 reviews
The price is AED 490
AED 549 total
includes taxes & fees
19 Apr - 20 Apr
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 100 m
  • Free bus station shuttle
  • Free shopping center shuttle
  • Limo/town car service
  • Secured, covered valet parking on site (TRY 200 per day)
  • Secured, covered extended parking on site
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; TRY 1,249 for adults and TRY 624 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cookbook
  • Kapeleia
  • Sheraton Gourmet
  • Trendy Bar

Things to do

  • Art gallery
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • DVD player
  • Free area shuttle
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Computer station
  • Conference center (21,527 square feet of space)
  • Coworking space

Outdoors

  • Barbecue grill
  • Garden
  • Marina
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Elevator (51 inch wide door)
  • Hardwood flooring in public areas
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 24 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with premium satellite channels
  • DVD player
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of TRY 3500 per accommodation, per stay (maximum TRY 3500 per stay), plus a deposit of TRY 3500 per night
Up to 37 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for TRY 1500.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately TRY 1249 for adults and TRY 624 for children
  • Airport shuttle fee: TRY 2000 per vehicle (one-way, maximum occupancy 4)
  • Covered valet parking fee: TRY 200 per day
  • Pet deposit: TRY 3500 per night
  • Pet fee: TRY 3500 per accommodation, per stay (maximum TRY 3500 per stay)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: TRY 1500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Property Registration Number 2805

We should mention

The seasonal pool will be open from June 01 to September 01
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply

Property is also known as

Atakoy Hotel Istanbul
Atakoy Istanbul Hotel
Atakoy Sheraton Hotel Istanbul
Hotel Sheraton Istanbul Atakoy
Sheraton Atakoy
Sheraton Atakoy Hotel
Sheraton Atakoy Hotel Istanbul
Sheraton Hotel Istanbul Atakoy
Sheraton Istanbul Atakoy
Sheraton Istanbul Atakoy Hotel
Sheraton Istanbul Atakoy
Sheraton Istanbul Atakoy Hotel Hotel
Sheraton Istanbul Atakoy Hotel Istanbul
Sheraton Istanbul Atakoy Hotel Hotel Istanbul

Frequently asked questions

Does Sheraton Istanbul Atakoy Hotel have a pool?

Yes, this property has an indoor pool, a seasonal outdoor pool, and a children's pool.

How much does it cost to stay at Sheraton Istanbul Atakoy Hotel?

As of 18 April 2025, prices found for a 1-night stay for 2 adults at Sheraton Istanbul Atakoy Hotel on 20 April 2025 start from $126.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Istanbul Atakoy Hotel pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 37 lbs per pet. There's a deposit of TRY 3500 per night and a fee of TRY 3500 per accommodation, per stay.

How much is parking at Sheraton Istanbul Atakoy Hotel?

Valet parking is available for TRY 200 per day. There is free parking nearby.

What time is check-in at Sheraton Istanbul Atakoy Hotel?

Check-in start time: 2 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Sheraton Istanbul Atakoy Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Sheraton Istanbul Atakoy Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of TRY 2000 per vehicle applies.

Where is Sheraton Istanbul Atakoy Hotel located?

This family-friendly Istanbul hotel is located near the airport, within 1 mi (2 km) of Galleria Atakoy, Carousel Shopping Center, and Capacity Shopping Center. Aqua Florya Shopping and Life Center and Grand Bazaar are also within 9 mi (15 km). Istanbul Bakirkoy Station is 18 minutes by foot and Atakoy Station is 24 minutes.

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Sheraton Istanbul Atakoy Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 526 out of 1005 reviews
Rating 8 - Good. 218 out of 1005 reviews
Rating 6 - Okay. 119 out of 1005 reviews
Rating 4 - Poor. 45 out of 1005 reviews
Rating 2 - Terrible. 97 out of 1005 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Syed Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, gorgeous rooms with stunning views and absolutely fabulous staff and guest relations. We will absolutely be staying here on our next trip to Turkey!
Stayed 6 nights in Mar 2025

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a well kept upscale property reasonably priced with many amenities. It is located near the a marina, access to the subway and local shops and restaurants. Access to popular sites (Blue mosque, Hagia Sophia…) can be accessed within 30 minutes via subway.
Stayed 2 nights in Apr 2025

10/10 Excellent

V UCHENNA

Liked: Staff & service, property conditions & facilities
Easy check in and check out
Stayed 1 night in Mar 2025

10/10 Excellent

Cenk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Staff were so kind and helpful
Stayed 1 night in Feb 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a nice quiet area but easy access to different areas of Istanbul. Confortable room, very comfy bed and the view was brilliant. Loved the sofa bext to the vig windows to sit and enjoy the Bosohorus view
Stayed 1 night in Feb 2025

10/10 Excellent

Emin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 1 night in Oct 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again and again and again!
Stayed 3 nights in Sep 2024

10/10 Excellent

Heba

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and friendly staff
Stayed 1 night in Nov 2024

8/10 Good

Mehmet Emin

Not bad
Stayed 1 night in Jan 2025

10/10 Excellent

Aleksei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and customer service!
Stayed 1 night in Aug 2024

10/10 Excellent

garrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb spot

Amazing higher than 5 stars. If I could call it a Michelin hotel I would superb service
Stayed 1 night in Oct 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and service at the restaurant was excellent. Nice view from the room.
Stayed 1 night in Oct 2024

10/10 Excellent

Ezgi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent

We were really pleased with the entire experience in the hotel. Special thanks to Ms. Ozge for her great hospitality. Rooms were extremely clean and comfortable, staff were kind and hardworking. Definitely worth another visit in a warmer weather.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic place to stay

A fantastic place to stay. The best location for restaurants & sightseeing. The rooms are very nice & comfortable. The staff is very friendly & helpful. The breakfast was delicious. The WiFi was excellent. Thanks to Hande and Caner.
Stayed 1 night in Oct 2024

6/10 Okay

Kwang Suk

Disliked: Staff & service
transfortation
Stayed 3 nights in Dec 2024

10/10 Excellent

Nazbur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there one night after a nightmare experience from mercure bakirkoy for 4 nights it was like coming to a haven Thanks to the front desk for being so amazing
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Need a lot to be even 3 star

Dirty rooms and dusty The breakfast is good but waitresses in breakfast area did not bother to ask us if we need anything (my be because my wife wearing Hijab and we heard about some Turkish people are coming from the moon not familiar with hijab)
Stayed 2 nights in Nov 2024

10/10 Excellent

Negar

Liked: Cleanliness, staff & service, property conditions & facilities
🙏🙏
Stayed 6 nights in Oct 2024

2/10 Terrible

Khaled

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff, they are very bad and they don’t know how
Stayed 2 nights in Nov 2024

2/10 Terrible

Bassam

Disliked: Cleanliness, staff & service, property conditions & facilities
The water steamer very dirty. Broken and dirty furniture. And the cause is eating from the snack bar. The place dead and not much of things to do.
Stayed 2 nights in Oct 2024

6/10 Okay

ERTUG

Liked: Cleanliness, property conditions & facilities
We had a few problems during our stay; -The shower was broken and the hose burst. It is sad for a 5-star hotel. Fortunately, it was changed. -The pillows and quilts were not cotton. (Probably a fiber-nylon mixture) For this reason, the whole family stayed in bed until the morning covered in sweat/water. Since my little son is allergic, his whole body turned red. -Although I mentioned it before coming to the hotel and asked the reception, we repeatedly asked for an extra child bed for my 8-year-old son. (I had also mentioned this before coming to the hotel) Although the reception said they would send it, it did not arrive until 12 at night. We slept 3 people in the same bed. Also; We experienced a minibar shock before leaving the hotel.. We did not expect it to be this expensive. And we didn't see a list of prices for chocolate snacks and drinks in the minibar in the room. At least this should have been given as a list in a visible place, as it is done in every hotel. Other problems; We went down to the pool and they said that swimming caps are mandatory and charged 200 TL each. We had to swim with difficulty fitting a small swimming cap made only for children, made in China, in a simple single type (there is no big choice). We couldn't swim much because of the strong smell. Also, the pool was extremely chlorinated.. Our eyes burned for hours.we decided to have tea in the lobby and they charged 105 TL each. While drinks are free in many 5-star hotels,
Stayed 2 nights in Apr 2025

2/10 Terrible

naser

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton disappointed from the start by not honoring the room I reserved, offering a much smaller one instead—a clear lack of professionalism. Housekeeping was inconsistent; I had to remind them to replace towels and refresh essentials in the bathroom. Overall, the experience felt far below Sheraton standards, more like a three-star hotel than the quality you’d expect.
Stayed 6 nights in Nov 2024

6/10 Okay

Mike

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

"Disappointing Stay: Far From a High-End Experienc

While the lobby of the Sheraton Ataköy is impressive and welcoming, the experience quickly deteriorates once you step into the rooms. Unfortunately, the cleanliness of the rooms left much to be desired. The bathroom floor was dirty and had visible stains, while the shower’s glass rails were rusted, which was quite disappointing for a hotel of this caliber. Room service and cleaning were also subpar. On the second day, the hair shampoo and body wash were left empty and were only refilled after we called twice to request them. Similarly, used cups were taken but not replaced with clean ones until we followed up. For a hotel branded as high-end, these oversights are unacceptable. The level of attention to detail and service does not justify the price or the reputation of the Sheraton brand. I would not recommend this hotel for those seeking a premium experience.
Stayed 6 nights in Dec 2024

6/10 Okay

Natalia

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Nice panorama vea

Old hotel. Just when entered you will fell this smell.. like 100 cat sheathing there. Climat cant fixing in room. They have local sistem. My showing like +25 and you cant changed. Breakfast was nice. Not bad. Reseption was not friendly..when i asked to give me room in upper flor they say Sorry...we are full.a book. But in booking showing like alote of room still available. So.. if you expected Sheraton services wich you get in world - this hotel bed choice.
Stayed 1 night in Sep 2024

6/10 Okay

bashaer

Disliked: Staff & service
المنظر من داخل الغرفه لطيف جدا على البحر. يسرح الصدر المكان نظيف لكن الاثاث مستهلك. الكادر متواضع في التعامل
Stayed 4 nights in Feb 2025