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Renaissance Polat Istanbul Hotel

5.0 star property
Luxury Istanbul hotel in Bakırköy with 2 restaurants

Choose dates to view prices

Photo gallery for Renaissance Polat Istanbul Hotel

Lobby lounge, ocean views, open daily
Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Premium bedding, minibar, in-room safe, desk
Presidential Suite, 1 King Bed, Sea View | Premium bedding, minibar, in-room safe, desk
Room, 1 King Bed, Poolside | Premium bedding, minibar, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Room service
  • Gym
  • Breakfast available
The current price is AED 395
AED 442 total
includes taxes & fees
1 Mar - 2 Mar

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Executive Room, 1 King Bed, Non Smoking, Sea View

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Non Smoking, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 Bedroom, Park View

Family Suite, 1 Bedroom, Park View | Premium bedding, minibar, in-room safe, desk

Family Suite, 1 Bedroom, Park View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
  • 53 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 53 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Poolside

Room, 1 King Bed, Poolside | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Poolside

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Bathrobes
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking (Ocean Suite)

Club Suite, 1 Bedroom, Non Smoking (Ocean Suite) | Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking (Ocean Suite)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
  • 62 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Non Smoking

Club Suite, 1 King Bed, Non Smoking | Living room | 49-inch flat-screen TV with cable channels, TV, pay movies

Club Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Bathrobes
  • 101 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Poolside

Deluxe Room, 1 King Bed, Poolside | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Poolside

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Sea View

Presidential Suite, 1 King Bed, Sea View | Premium bedding, minibar, in-room safe, desk

Presidential Suite, 1 King Bed, Sea View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
Pillow menu
  • 145 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking (Marmara Suite)

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking (Marmara Suite)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 53 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, Sea View

Deluxe Room, 2 Twin Beds, Non Smoking, Sea View | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Non Smoking, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Bathrobes
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Poolside

Deluxe Room, 2 Twin Beds, Poolside | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Poolside

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
  • 50 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Bathrobes
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds, Non Smoking, Sea View

Executive Room, 2 Twin Beds, Non Smoking, Sea View | Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Twin Beds, Non Smoking, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Hyatt Regency Istanbul Ataköy

  • Pool
  • Spa
  • Kids pool
  • Parking included
8.6 out of 10, Excellent, 1,002 reviews
The price is AED 355
AED 397 total
includes taxes & fees
14 Feb - 15 Feb
Hyatt Regency Istanbul Ataköy

About the neighborhood

Map
Sahil Yolu Caddesi No:2, Yesilyurt, Istanbul, Istanbul, 34149

What's nearby

  • CNR Expo Center - 5 min drive
  • Capacity Shopping Center - 5 min drive
  • Ataköy Marina - 6 min drive
  • Istanbul Aquarium - 7 min drive
  • Florya Beach - 11 min drive

Getting around

  • DTM - Istanbul Fuar Merkezi Station - 5 min drive
  • Istanbul Yesilyurt Station - 9 min walk
  • Istanbul Airport (IST) - 48 min drive

Restaurants

  • ‪Awen Restoran - ‬2 min walk
  • ‪Balkon Cafe & Restaurant - ‬6 min walk
  • ‪Polat Patisserie - ‬1 min walk
  • ‪Fener Lokantası - ‬3 min walk
  • ‪SMC Restaurant, Yesilyurt Spor Kulubu - ‬5 min walk

About this property

Renaissance Polat Istanbul Hotel

Luxury family-friendly hotel near Istanbul Aquarium
Located close to Ataköy Marina and Capacity Shopping Center, Renaissance Polat Istanbul Hotel provides a poolside bar, a terrace, and shopping on site. Indulge in a body wrap, a hot stone massage, and a body scrub at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Mediterranean cuisine. Pilates classes and fitness classes are offered at the gym; other things to do include basketball and racquetball/squash. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with a coffee shop/cafe and a garden.
You'll also find perks like:
  • A seasonal outdoor pool and an indoor pool, with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), an outdoor tennis court, and valet parking (surcharge)
  • A roundtrip airport shuttle (surcharge), an electric car charging station, and an elevator
  • A front-desk safe, concierge services, and 13 meeting rooms
  • Guest reviews say great things about the helpful staff
Room features
All 437 rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-compatible safes.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with tubs or showers and free toiletries
  • 49-inch flat-screen TVs with cable channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

English, French, German, Italian, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered self parking on site (EUR 11 per day)
  • Secured covered valet parking on site (EUR 10 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: EUR 35 for adults and EUR 3955 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Terra Middle’Terranean
  • Marmara Fish Restaurant
  • Bar Noblesse

Things to do

  • Fitness classes
  • Basketball
  • Children's pool
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Racquetball/squash
  • Seasonal outdoor pool
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (356511 square feet of space)
  • Meeting rooms - 13

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Accessible airport shuttle
  • Braille signage
  • Doorbell and phone notification
  • Elevator
  • Elevator door width (inches): 39
  • Front entrance ramp
  • Grab bar near toilet
  • Toilet grab bar height (inches): 30
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 28
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 49-inch flat-screen TV
  • Cable channels
  • Pay movies

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 20 to May 15:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 35 for adults and EUR 3955 for children
  • Airport shuttle fee: EUR 120 per vehicle (one-way, maximum occupancy 4)
  • Covered self parking fee: EUR 11 per day
  • Covered valet parking fee: EUR 10 per day
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Property Registration Number 5156

We should mention

The seasonal pool will be open from June to September
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Renaissance Istanbul
Istanbul Polat Renaissance
Istanbul Renaissance Hotel
Polat Renaissance Istanbul
Polat Renaissance Istanbul Hotel
Renaissance Hotel Polat
Renaissance Istanbul Polat
Renaissance Polat
Renaissance Polat Istanbul
Renaissance Polat Istanbul Hotel
Renaissance Polat Hotel
Renaissance Istanbul
Istanbul Renaissance
Renaissance Polat Istanbul
Renaissance Polat Istanbul Hotel Hotel
Renaissance Polat Istanbul Hotel Istanbul
Renaissance Polat Istanbul Hotel Hotel Istanbul

Frequently asked questions

Does Renaissance Polat Istanbul Hotel have a pool?

Yes, this property has an indoor pool, a seasonal outdoor pool, and a children's pool. One of the pools is closed seasonally each year from September 20 to May 15.

Is Renaissance Polat Istanbul Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Renaissance Polat Istanbul Hotel?

Self parking is available for EUR 11 per day. Valet parking is available for EUR 10 per day.

What time is check-in at Renaissance Polat Istanbul Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Renaissance Polat Istanbul Hotel?

Check-out is at noon.

Does Renaissance Polat Istanbul Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 120 per vehicle applies.

Where is Renaissance Polat Istanbul Hotel located?

This family-friendly Istanbul hotel is located on the boardwalk/promenade, within 3 mi (5 km) of Istanbul Aquarium, Capacity Shopping Center and Ataköy Marina. Blue Mosque and Hagia Sophia are also within 12 mi (20 km). Istanbul Yesilyurt Station is 9 minutes by foot and Istanbul Yesilkoy Station is 16 minutes.

Renaissance Polat Istanbul Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 441 out of 894 reviews
Rating 8 - Good. 272 out of 894 reviews
Rating 6 - Okay. 88 out of 894 reviews
Rating 4 - Poor. 49 out of 894 reviews
Rating 2 - Terrible. 44 out of 894 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay

6/10 Okay

Steve

Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except they forgot to refill body wash; replace the new cups with dirty ones

2/10 Terrible

Morgan, orlando

Stayed 1 night in Oct 2024

10/10 Excellent

Chinmayee

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Dec 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙏
Stayed 1 night in Dec 2024

10/10 Excellent

Esra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 6 nights in Nov 2024

10/10 Excellent

Esra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience.
Stayed 2 nights in Dec 2024

10/10 Excellent

Abdulhamit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Youssef

Stayed 1 night in Sep 2024

10/10 Excellent

peter john, Niagara-Lk

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 2 nights in Oct 2024

8/10 Good

Can

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, property conditions & facilities
Very comfortable and spacious. The hotel was high class
Stayed 2 nights in Sep 2024

8/10 Good

Ahmad

Liked: Staff & service, amenities, property conditions & facilities
In Renaissance first the staff are very kind and the hotel itself is amazing specially breakfast and the swimming pool were my favourite. There was only a small problem surprisingly with cleaning like bathrooms floor there wasn't hoovered at all in time of my stay!
Stayed 6 nights in Aug 2024

10/10 Excellent

Bomy

Stayed 2 nights in Aug 2024

4/10 Poor

Paige

Stayed 5 nights in Aug 2024

10/10 Excellent

Ahmad

Stayed 1 night in Aug 2024

2/10 Terrible

Shaker

Liked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

husamuddin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and swimming pool
Stayed 3 nights in Jul 2024

4/10 Poor

NAZMI

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Food experience!
I had a bad experience with room service! in the sense that I found a nail in the soup! It was terrible and I lost my vacation! Otherwise, the staff is quite kind, the weather is good, but the service is not up to the level of a 5-star resort hotel!
Stayed 3 nights in Jul 2024

10/10 Excellent

Karine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A genuine feel of home away from home. I can not say enough about the wonderful experience of comfort, friendliness, exceptional staff Polat Renaissance has. Special thanks to Volkan, Ilker and Serdar for welcoming our family every time we arrive at the door as if it is our first. Always smiling and cheerful no matter how heavy or quantity of luggage we have. Serdar is always ready to give a helping hand in every matter: always inquires and offers assistance. This gives my family and I a feeling of belonging and support always. A special thanks to Yunus for paying close attention to ensure my family and I have a special breakfast experience every day. His attention to detail and his customer service go beyond the sense of duty. He actually makes us feel like we are part of his family visiting his home. It is a remarkable trait for a person who leads yet has time to make the guests happy. He not only guides the staff, he actually works alongside them to make sure everything is perfect, no matter how busy, he always take a moment to ensure the guests needs are met. Special mention to Hassim for his attention and customer service. He always is very friendly and asks if anything is needed to ensure satisfaction . Cihan at Reception is always very wonderful and always ready to help.. special thanks to Oguzhan at reception for always making our check in process as efficient and as smooth as possible His exceptional customer service is worth recognition. Mensure for clean Rooms.
Stayed 2 nights in Jun 2024

10/10 Excellent

Kamila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Huda, brooklyn

Traveled with family
Liked: Staff & service, property conditions & facilities
Excellent service and superb location
Stayed 2 nights in Jun 2024

8/10 Good

Huda, brooklyn

Liked: Amenities, property conditions & facilities
Excellent location
Stayed 1 night in Jun 2024

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, positive experience
We had a garden room initially, but the walls were very thin and not sound proof, so we asked to be moved into the hotel and it was far nicer, modern, sound proof and clean. The staff were very helpful moving us. The car parking was a bit frustrating - we were told that the car parking would be included in the bill when we checked out, but when we drove to leave, we were told it hadn’t been paid - seemed to be a lack of communication more than anything. Breakfast was good - loads of variety and good quality. Gym was good, equipment advanced for a hotel gym, as was the pool, steam room and sauna.
Stayed 4 nights in May 2024