2/10 Terrible
Hermenegildo
Traveled with partner
9 June 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi, I booked a suit room, it wasn't given to me the day I arrived, they told me that the people who were there didn't want to leave, they were giving us the room we booked the next day, but when we arrived the next day they didn't give it to us, they said we were staying there with the room they gave us before, the room wasn't even similar to the one we booked, it was the cheapest one available, I don't give it 4 stars, they didn't clean our room even a day, the bathroom didn't have glass in the shower, there were cockroaches, um roll of paper, there was only a bag of coffee and a tea bag, and 2 glasses of water, there is no trash can in the room, there is no iron, there is no telephone in the room, there is the smell of cigarettes in the room, There is only one medium towel for each person. They don't change it, you have to ask them otherwise it won't be in the room. I had to call Expedition to inform them that I paid for a room and they didn't give it to me and the communication is terrible. The lady at Expedition doesn't speak English. who was on the phone with me confirm they don't speak English, not one of the days they were there were they able to apologize or offer a solution, for the disappointment. I don't recommend this hotel and it's worse than a 2 star
Hermenegildo
Stayed 4 nights in Jun 2024