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Best Western Empire Palace Hotel & Spa - Special Class

4.0 star property
Hotel with a full-service spa, a short walk to Bosphorus

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Photo gallery for Best Western Empire Palace Hotel & Spa - Special Class

Aerial view
Lobby
Turkish bath, body treatments, body scrubs
Interior
Garden

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Spa
  • Room service
  • 24/7 front desk
  • Laundry
The current price is AED 273
AED 305 total
includes taxes & fees
26 Feb - 27 Feb

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Family Room, Multiple Beds, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room, 1 Double Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room, Multiple Beds, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About the neighborhood

Map
Hocapasa Mah. Hudavendigar Cad. 17/19, Sirkeci, Old City Sultanahmet, Istanbul, Istanbul, 34110

What's nearby

  • Hagia Sophia - 11 min walk
  • Grand Bazaar - 12 min walk
  • Topkapi Palace - 12 min walk
  • Blue Mosque - 18 min walk
  • Galata Tower - 6 min drive

Getting around

  • Sirkeci Marmaray Station - 1 min walk
  • Sirkeci Station - 2 min walk
  • Istanbul Sabiha Gokcen Intl. Airport (SAW) - 63 min drive

Restaurants

  • ‪Roof Mezze 360 Restaurant - ‬1 min walk
  • ‪Red River Pub - ‬1 min walk
  • ‪Hotel Ipek Palas - ‬3 min walk
  • ‪The Coff's Sirkeci - ‬1 min walk
  • ‪Kervan Cafe - ‬2 min walk

About this property

Best Western Empire Palace Hotel & Spa - Special Class

Upscale hotel near Bosphorus
A short walk from Topkapi Palace and Hagia Sophia, Best Western Empire Palace Hotel & Spa - Special Class provides an airport shuttle, a free daily manager's reception, and a coffee shop/cafe. Indulge in a body scrub, a massage, and a body treatment at the onsite spa. The on-site restaurant, Coffee House, offers breakfast, brunch, lunch, dinner, and garden views. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • Limo/town car service, express check-out, and a reception hall
  • Concierge services, tour/ticket assistance, and luggage storage
  • A 24-hour front desk, a front-desk safe, and multilingual staff
Room features
All guestrooms are individually decorated, and include comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and air conditioning.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, Tempur-Pedic beds, and down comforters
  • Bathrooms with designer toiletries and bidets
  • LCD TVs with satellite channels
  • Wardrobes/closets, eco-friendly cleaning products, and free infant beds

Languages

English, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Limo/town car service

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Coffee House

Things to do

  • Full-service spa
  • Sauna

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Conference space (151 square feet)

Outdoors

  • Garden

Spa

  • Body scrubs
  • Body treatments
  • Massages
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Elevator door width (inches): 31
  • 6 stairs to reach property

More

  • 100% renewable energy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Locally-owned & organized tours & activities
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Tempur-Pedic bed

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Individually decorated
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 15 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for TRY 1500 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: TRY 2500 per room (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: TRY 1500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Property Registration Number 9615

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

The Turkish Ministry of Tourism assigns an official classification for accommodations in Türkiye. This Hotel property is awarded the following classification: Special Class.

Property is also known as

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Frequently asked questions

Is Best Western Empire Palace Hotel & Spa - Special Class pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 15 lbs per pet.

How much is parking at Best Western Empire Palace Hotel & Spa - Special Class?

Best Western Empire Palace Hotel & Spa - Special Class doesn't offer parking.

What time is check-in at Best Western Empire Palace Hotel & Spa - Special Class?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Best Western Empire Palace Hotel & Spa - Special Class?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Best Western Empire Palace Hotel & Spa - Special Class provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of TRY 2500 per room applies.

Where is Best Western Empire Palace Hotel & Spa - Special Class located?

Located in Istanbul City Center, this spa hotel is within a 10-minute walk of Gülhane Park, Bosphorus, and Egyptian Bazaar. Eminönü Square and Basilica Cistern are also within 10 minutes. Sirkeci Marmaray Station is only a 2-minute walk and Sirkeci Station is 2 minutes.

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Best Western Empire Palace Hotel & Spa - Special Class Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 100 out of 317 reviews
Rating 8 - Good. 136 out of 317 reviews
Rating 6 - Okay. 61 out of 317 reviews
Rating 4 - Poor. 10 out of 317 reviews
Rating 2 - Terrible. 10 out of 317 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and very professional services.
Very nice hotel, service was very good and
Stayed 1 night in Aug 2024

8/10 Good

Justin

Liked: Cleanliness, property conditions & facilities, room comfort
Great staff
Clean room, great shower & bathroom, staff very friendly & attentive. Restaurant was excellent & seemed to be open near 24 hours. Highly recommend
Stayed 2 nights in Nov 2024

8/10 Good

Guru Prasad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location nearby to all attractions and tram access.
Stayed 3 nights in Dec 2022

10/10 Excellent

AZZAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, of course difficult to reach the hotel in a car like most other hotels in Sultan Ahmet AC in room was great, breakfast was good
Stayed 2 nights in May 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Tramline to n front of hotel is noisy and runs til mid nite and again at about 5 am. Close to s verbal sites
Stayed 2 nights in Sep 2024

10/10 Excellent

Norziha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. Excellent location and the staff also were friendly especially Mr Irfan
Stayed 4 nights in Feb 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Good food

10/10 Excellent

Jean Guy

Liked: Cleanliness, property conditions & facilities
Location
Stayed 2 nights in Nov 2023

10/10 Excellent

Norziha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very good experience staying at this hotel. The staff were very friendly especially Mr Irfan who had helped us to maka our visit to Istanbul a memorable one. The breakfast was good too. Thank you
Stayed 3 nights in Feb 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and the gentleman who works at the counter was awesome.
Stayed 3 nights in Jun 2022

8/10 Good

Rami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Nice staff. Good and big rooms.
Stayed 6 nights in Aug 2022

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. and Staff are courtesy. Salim, the manager is very helpful to extend late check out and kindly to exchange local currency for us.
Stayed 2 nights in Nov 2023

2/10 Terrible

K

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bare minimum facilities and staff
Stayed 2 nights in Dec 2023

8/10 Good

zareena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay with the hotel was pleasant, they changed my room upon my request. Salim and Irfan and the other staff were very friendly. Especially Salim , I had problem with the safety box, they came and fixed it immediately. Very centrally located and we could walk to water and many tourist areas.
Stayed 6 nights in May 2024

6/10 Okay

Ngoc Minh

Room is small, very noisy at night when people slammed the door and talking in the hallway. Breakfast is so so.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ambreen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to live …. Close to all attractions, walking distance to blue mosque, topkapi palace . Tram stat aoon was 2 min away . Surrounded by restaurants. Hotel staff was very helpful , excellent breakfast .
Stayed 3 nights in Jun 2022

2/10 Terrible

K

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to get to and bare minimum amenities
Stayed 1 night in Jan 2024

6/10 Okay

JULIE

Liked: Cleanliness
Convenient
Hotel convenient for Haggi Sofia and Blue Mosques. On tram route. Most things walkable. Plenty of restaurants in the area, hotel restaurant quite good. Wouldn't say this was a 4* hotel more a basic 3*
Stayed 4 nights in Jun 2023

6/10 Okay

Tammy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Even though it was not cleanest place for me the staff made all the difference. I forgot my phone in the room and they were so trustworthy and caring with all the arrangements to send it back to my country. Forever grateful for that
Stayed 3 nights in Aug 2023

2/10 Terrible

K

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to get to and terrible amenities
Stayed 2 nights in Dec 2023

6/10 Okay

Ayesha Siddika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a group of 19. The rooms were all ready for us when we checked in. There were no issues with the rooms. The staff were lovely. The main thing for us was cleanliness and the rooms were all nice and clean. The breakfast was very limited and wasn’t great. I would say it is is a basic breakfast. The location is great. Walkable everywhere
Stayed 4 nights in Dec 2023

2/10 Terrible

Viktoriia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not to be confused with the Best Western hotel chain. It's just a name. Despite the friendliness of the staff, the Hotel does not meet the stated level and price. Noisy, everything is not fresh- furniture, rooms, not tasty in the restaurant.
Stayed 2 nights in May 2023

2/10 Terrible

Ruhaya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scammers
They’re scammers their information is misleading they’re not handicap friendly no facilities for handicaps. They’re not part of the best western chain since 2020 and yet still put the brand to the hotel.
Stayed 5 nights in Jan 2024

6/10 Okay

Kim

Liked: Cleanliness
Disliked: Property conditions & facilities
Noise from aircon/heater too loud and need to be turned off as disturbing one’s sleep. Also noise from restaurant below. Passageways to room cluttered and untidy everyday. Generally staff ok except one particular reception staff who was most sourpuss when we did not use any taxi service he offered. We had booked another hotel for our extended stay! Breakfast the same everyday.
Stayed 3 nights in Nov 2022

6/10 Okay

Marcos

Liked: Cleanliness, staff & service
Hotel is ok, but not great.
Hotel is ok, but not great. The rate was a good value. Small room. Main issue was that the A/C was not working, and although it was not necessary to have the A/C, the actual split a/c unit was making a loud noise all night long (even though it was off and not cooling). Really annoying. Staff could not help with this issue, although they tried. Kept me from having a good night of rest.
Stayed 2 nights in Nov 2024