2/10 Terrible
Mohamed, Lebanon
7 November 2018
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an awful regrettable experience at this place unfortunately called "hotel";
First, this hotel was rated by expedia as a 3 stars hotel, this is not even a 0.1 star.
Second, at the entrance when we had to check in the receptionist was sleeping on a sofa (that what was supposed to be a reception) he hardly woke up in a bad mood after 5 minutes to do the check in.
Three, right after we were stuck in what was supposed to be an elevator for 15 minutes. Nobody helped, we barely succeeded to open the sliding door by force to get out. The guy was standing up at the entrance smiling and pointing to the stairs to get to the 5th floor!!!
Four, the what was supposed to be a room was awful in all aspects, it looked like a prison cell neglected from any care or cleaning since years...
Five, the floor, bed, and most important the pillow, cover and were in a horrific dirty condition black stained with ordure in addition to an unsupportable odor!!!! I went down to ask him gently to clean the room and change them, he rudely replied "no more supplies... tomorrow".
Sixth, I covered the bed with my own clothes to spend the night, I woke up in the morning with an unbearable red tearing eye pain!!! I was infected by a virus from the unbearable dirtiness!!!!
Seven, not a single cover, pillow or towel has been changed during the whole stay... nobody entered the room to clean!!!!
I can stay for hours expressing my deep disappointment describing all terrible stages in that "hotel", but I will limit
Mohamed
Stayed 2 nights in Nov 2018