I had to rate room cleanliness and room comfort, although we didn't even get that far. We had a reservation but the hotel staff wouldn't even give us the keys. The hotel was being raided for something. At least 100 cops in armor, masks, rifles pulled and undercover cops everywhere! The lobby was dirty, water stains on the ceiling, it was horrible. We are still in the process of getting a refund. This is the first time that we used expedia and it really reflects on them. I just wonder if expedia does research on these hotels before putting their name on it out if they represent any hotel? I can not explain the danger that I felt just pulling up to this hotel. Needless to say, all hotels were full due to the Kentucky/Louisville game that was in that night ( which is the reason that we were there), so we had to drive back home To Louisville in traffic, tired. Very disappointed!!!!