2/10 Terrible
ROCHELLE, AJAX
17 January 2025
Disliked: Staff & service, amenities, property conditions & facilities
Flashing strobe light over bed, prevent it sleeping. Clerk at front desk said it was part of the fire alarm system and could not be turned off. They moved me to another room a long distance from the front desk. Same situation clerk asked me to put covering over strobe on the ceiling, I could not cause I had no ladder. She returned with ladder and covered the strobe. However at this time I lost two hours of my sleep time for this foolishness, she stated I would get a full refund in the morning. The shift changed no refund. Additionally there were no toiletries. There’s no cup to drink water to brush my teeth And no toothbrush or toothpaste if I would’ve known this I would not have packed in my luggage being transferred in the morning to another plane very disappointed I would not recommend this hotel to anyone as they do not live up or back up with the front counter tells people plus I was not a relaxing night of sleep to prepare me for my next 24 hour journey home. I was very upset that the front counter person must’ve known of this problem and I had to unpack and repack twice to be moved. I could not sleep. I’m extremely disappointed plus she lied to me for these reasons. Pack a sleeping bag and sleep in the terminal you’ll get a better night sleep. Amazing cost me $220 US for this wonderful experience. I don’t blame the Koreans but whoever owns this hotel should not be rewarded for such poor customer service a pathetic ending to a wonderful three month vacation.
ROCHELLE
Stayed 1 night in Jan 2025