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"There is no parking around the property—only street parking. When we got there we were told that the elevator was broken and we were not offered any help with our bags—I have lung issues from Covid so hauling a suitcase up 5 flights was not great. There were minimal lights on the stairs so that was a safety issue also. When we got to our room it was between 85-90 degrees because the air conditioning had not been turned on prior to our arrival and the window in the room was just cracked open, so it was unbearable to sleep in. The bathroom window never shut no matter what we did. The bathroom sink had brown water in it. We were thankful we only were staying one night. "

"I was visiting my home town with my boyfriend (we're a gay couple) and was really worried we would be disrespected by non-LGBTQ friendly staff, specially given I know the city and how it can be unfriendly at some places, and Bristol seemed like a safe choice. We couldn't be happier! The staff was really friendly and welcoming of us, treated us really well, was very helpful when needed. The rooms where also very comfortable (the most comfortable we've had on our trip to Brazil), AC was working perfectly and the breakfast was really good and authentic. Couldn't recommend more :)"