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Hue Serene Palace Hotel

3.0 star property
Hotel in Hue with a 24-hour front desk and a restaurant

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Photo gallery for Hue Serene Palace Hotel

Terrace/patio
Family Quadruple Room | Down comforters, minibar, in-room safe, desk
Family Quadruple Room | City view
Reception
Family Triple Room | City view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room

Superior Room | Down comforters, minibar, in-room safe, desk

Superior Room

Highlights

Soundproofed
Air conditioning
LED TV
Blackout drapes/curtains
Ceiling fan
Down duvet
Bathrobes
Private bathroom
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Room

Junior Room | Down comforters, minibar, in-room safe, desk

Junior Room

Highlights

Soundproofed
Air conditioning
LED TV
Blackout drapes/curtains
Ceiling fan
Down duvet
Bathrobes
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room, City View

Deluxe Room, City View | Down comforters, minibar, in-room safe, desk

Deluxe Room, City View

Highlights

Soundproofed
Air conditioning
LED TV
Blackout drapes/curtains
Ceiling fan
Down duvet
Bathrobes
Private bathroom
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Triple Room

Family Triple Room | Down comforters, minibar, in-room safe, desk

Family Triple Room

Highlights

Soundproofed
Air conditioning
LED TV
Blackout drapes/curtains
Ceiling fan
Down duvet
Bathrobes
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Down comforters, minibar, in-room safe, desk

Family Quadruple Room

Highlights

Soundproofed
Air conditioning
LED TV
Blackout drapes/curtains
Ceiling fan
Down duvet
Bathrobes
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

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About the neighborhood

Map
21 Lane 42 Nguyen Cong Tru Street, Hue, Thua Thien-Hue

What's nearby

  • Hue Night Walking Street - 5 min walk - 0.5 km
  • Truong Tien Bridge - 14 min walk - 1.2 km
  • Dong Ba Market - 3 min drive - 3.0 km
  • Imperial City - 4 min drive - 3.1 km
  • Con Hen - 4 min drive - 2.6 km

Getting around

  • Ga Hue Station - 8 min drive
  • Hue (HUI-Phu Bai Intl.) - 30 min drive

Restaurants

  • ‪Cơm hến mụ Liêm - ‬2 min walk
  • ‪Bánh canh Nam Phổ - ‬2 min walk
  • ‪Shino Sushi & BBQ - ‬1 min walk
  • ‪Bún Bò Huế - ‬2 min walk
  • ‪Bún Bò Thủy - ‬2 min walk

About this property

Hue Serene Palace Hotel

Hotel located in Hue City Centre
At Hue Serene Palace Hotel, you can look forward to a terrace, dry cleaning/laundry services, and a restaurant. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • English breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Tour/ticket assistance, multilingual staff, and a front-desk safe
  • A 24-hour front desk, an elevator, and concierge services
Room features
All guestrooms at Hue Serene Palace Hotel boast perks such as air conditioning and bathrobes, in addition to amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Down comforters and rollaway/extra beds (surcharge)
  • Bathrooms with bidets and tubs or showers
  • 32-inch LED TVs with cable channels
  • Electric kettles, ceiling fans, and daily housekeeping

Languages

English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)

Food and drink

  • English breakfast available for a fee daily 1:00 PM–noon: VND 200000 per person
  • 1 restaurant
  • Room service available

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 250000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately VND 200000 per person
  • Airport shuttle fee: VND 350000 per person (one-way)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: VND 250000.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hue Serene
Hue Serene Palace
Hue Serene Palace Hotel
Serene Hue
Serene Palace
Serene Palace Hotel
Serene Palace Hue
Hue Serene Palace Hotel Hue
Hue Serene Palace Hotel Hotel
Hue Serene Palace Hotel Hotel Hue

Frequently asked questions

Is Hue Serene Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hue Serene Palace Hotel?

Hue Serene Palace Hotel doesn't offer parking.

What time is check-in at Hue Serene Palace Hotel?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at Hue Serene Palace Hotel?

Check-out is at noon.

Does Hue Serene Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of VND 350000 per person applies.

Where is Hue Serene Palace Hotel located?

Located in Hue City Centre, this hotel is within a 15-minute walk of Hue Night Walking Street and Truong Tien Bridge. Nguyen Dinh Chieu Walking Street and Royal Fine Arts Museum are also within 1 mi (2 km).

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Hue Serene Palace Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 550 out of 828 reviews
Rating 8 - Good. 249 out of 828 reviews
Rating 6 - Okay. 24 out of 828 reviews
Rating 4 - Poor. 3 out of 828 reviews
Rating 2 - Terrible. 2 out of 828 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Feb 2025

10/10 Excellent

THI LAN ANH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay, and the service is outstanding
Stayed 1 night in Jan 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel in a convenient spot.
Stayed 2 nights in Dec 2024

10/10 Excellent

Peirson

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent and eager to please. The location is good, lots of food and beverage options nearby. Free buffet breakfast with eggs to order. About 20 minute walk to the Citadel.
Stayed 3 nights in Feb 2025

8/10 Good

Emily

Liked: Cleanliness, staff & service
The staff was friendly. Too bad the hotel does not have gym or pool.
Stayed 3 nights in Feb 2025

10/10 Excellent

Hisae

Liked: Staff & service, property conditions & facilities
Very nice staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a triple room that had a large bathroom. The room was impeccably clean and the staff took great care to get to know our needs in the short time we were there. The concierge was immensely helpful in suggesting a sightseeing itinerary, arranging airport transfers, arranging a private driver, and helping us find what we needed. The hotel is on a quiet side street, and we quickly learned that alleys in Hue are often nicer than the main streets, with small restaurants, cafes, and shops nearby. We enjoyed our stay here.
Stayed 2 nights in Jan 2025

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Hue! The hotel is new and the rooms are very spacious. The breakfast is great and the location is great - you can easily walk to the Imperial Citadel from the location. The staff is excellent and extremely helpful. We would definitely recommend and would also stay over Hue Serene when coming back to Vietnam. ❤️
Stayed 1 night in Dec 2024

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was comfortable, great service, perfect location … staff was extremely helpful with all our requests and needs. Very pleasant stay!
Stayed 2 nights in Aug 2024

10/10 Excellent

Massoud

Excellent. Very nice staff. Clean. Easy peasy.
Stayed 1 night in Nov 2024

10/10 Excellent

FEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very satisfying stay
I had a truly wonderful stay at this hotel. The service, especially the professionalism, dedication, and attentiveness of the staff, is truly five-star level. Every time I return to this hotel, it feels like coming home. The breakfast, while simple in its British style, is a delightful fusion of Western cuisine and local Vietnamese flavors. I was extremely satisfied with the combination. I highly recommend this hotel and look forward to staying here again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel. Loved the city of Hue
Fantastic service. Great breakfast. Just wish they provided a water source to refill reusable water bottles instead of having to purchase/use one-time-use bottles.
Stayed 3 nights in Jun 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, bright, well air conditioned rooms in a very accessible part of the city.
Stayed 3 nights in Sep 2022

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars!!!
This hotel exceeded expectations in every way. The one change I would suggest is providing a large water jug for travelers to refill water bottles vs having to use one use plastic bottles. They were super helpful with booking a tour excursion to Hoi An. They helped with bags, the food was great, and we highly recommend this hotel!
Stayed 3 nights in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Super friendly staff, particularly the affable gentleman in his 30s who worked nights. Prime area of the city. Would stay again in a heartbeat. Recommended without hesitation. The transport they booked for us was cheaper than Grab and our driver had a fancy car and spoke English well.

10/10 Excellent

cu

Liked: Cleanliness, staff & service
Gdhsh
Stayed 1 night in May 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene Palace in the ancient Nguyen kingdom of Hue is, indeed, a charming little palace of serenity. Offering convenience, personalised care and a safe, quiet 'home away from home', this little gem of a hotel is staffed by a hand-picked team of gracious, genuine people. The management team, lead by the beautiful Amy, exude professionalism and decency. Located in a quiet, quirky little lane just behind the business of Hue's night life, Serene Palace is walking distance to shops, restaurants and the jewel in Hue's crown - the ancient citadel. If you need support, advice or basic information regarding Hue's highlights and how to get around (e.g. visiting the 3 famous royal tombs), the management team will gladly help you out. The highly affordable rooms are quiet, very comfortable and clean. I enjoyed the jet spa bath :) Breakfast is nutritious, hygienic and fresh. Serene Palace offered me the very best in Vietnamese graciousness and hospitality. My only regret is that I did not stay longer at Serene Palace in Hue ... 3 nights was insufficient to fully enjoy all that Hue has to offer. Thankyou to Amy and all of the Serene Palace team. Kind regards, Ann Yates, Australia
Stayed 3 nights in Jun 2024

10/10 Excellent

quyen

Liked: Staff & service
I love the staff working there as they are very helpful and had great customer service. I don’t like room and the bed linen….they are not as cleaned. I saw stains and hair on my bed sheet. In addition, the water drain was plugged up and I see that they probably have plumbing drainage issues that they need to figure out to resolve it.
Stayed 2 nights in Jul 2022

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Oct 2024

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel está muy bien ubicado , a unos 15 minutos caminando del Río perfume y a 9 minutos de la zona de cafés a y restaurantes . Me encantó la hospitalidad con la que me recibieron, la habitación estuvo implacable , muy espaciosa y conforfortable. Solo estuve una noche pero sin duda repetiría mi estancia en serene hotel . Gracias a los chicos del hotel que se encargan de que los huéspedes tengamos una agradable estancia .
Stayed 1 night in Aug 2024

10/10 Excellent

Nicolai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt hotel til at udforske Hue
Familie på fem fra Danmark på rejse i Vietnam, i Hue boede vi på dette fantastiske hotel, med perfekt beliggenhed. Selve hotellet havde høj standard, helt rent, gode og rene toiletter, og god morgenmad. Og service var (som alle steder i Vietnam) helt i top. Vi havde et familieværelse med senge til os alle. Kort efter vi var rykket ind begyndte aircondition at dryppe (meget), dette sagde jeg til receptionen, og indenfor minutter var der et helt hold i gang med at udbedre problemet. Imens blev vi serviceret med kolde drikke og snack. Super fint! Derudover var hotellets personale rigtigt behjælpelige med at organisere vores ture ud, og foreslå sights. Samt at organisere en bil til den næste by vi besøgte. Fem stjerner, vil helt klart booke her igen hvis vi en dag kommer til Hue igen!
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Yutaka

Liked: Cleanliness, staff & service, property conditions & facilities
ツアー出発が朝食提供時間前だったのですが、当日朝我々の姿を見てフロントの人が気を利かせてくれて、フライングで準備のできたものからご提供いただけ大変ありがたかったです。このへんのおもてなし感が、このホテルの良いところだと思います。 あと、他のレビューにもありますが、ホテル前の道路がもともと狭くかつ路駐があったりして、クルマを呼ぶのに気を遣います。私たちは少し歩いて太めの道路で呼ぶようにしてました。ただもちろん呼べないことはありません。またホテル前の道は夜非常に暗いのですが、治安上の不安はありませんでした。トータルで非常に満足感が高かったです。
Stayed 2 nights in May 2023

8/10 Good

Eonkook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편히 잘 쉬었습니다.
시설 관리상태 및 청결상태 종업원들의 접객 태도 모두 훌륭 하였는데 위치가 좁은 골목 안에 있어서 차량 이용이 조금 불편했음.
Stayed 3 nights in Apr 2023

6/10 Okay

Natalie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Billig men ikke bo her
Bra belligenhet men hele hotellet bærer preg av mugl. Det lukter og er mye råte. Hadde aldri bodd her over lenger tid. Veldig hyggelig personnell.
Stayed 3 nights in Jan 2023