The ONLY reason I gave this property a star was because the staff were trying very hard, and the location was perfect. The hotel itself was a dump. Unclean, horrendous mattresses (not kidding it was like sleeping on a slab of wood) - there weren’t even sheets on the bed. The bottom “sheet” was a dust ruffle (with some suspicious stains on it), and the duvets had no covers on them. No sheets, period. Forget the complimentary breakfast - we were given breakfast vouchers for the 11th floor but when we arrived it looked as though the restaurant hadn’t been open in years (and yes, that’s the area with the beautiful balcony shown in the property photos). Luckily after making a complaint, we had breakfast delivered to our room free of charge. Skip this place, there are so many better options in the area for the price.