The owner of this property was responsive when I had inquires during the booking process; however, our deep concerns for the property after arrival were not. The exterior of the property is unkempt and the “private patio entrance” is wide open with very uneven pavers and tree roots. The metal doors have quite a bit of damage which made us feel unsettled. I walked inside, reached for the light switch and a spider crawled across my hand. We also saw a roach but we were most concerned with a terrible odor and apparent water damage. Within a few minutes we had headaches and knew we could not stay.
There’s also a second exterior door that opens to a dark outside hallway which once again made us uneasy.
The inside on the place was well appointed and the photos were accurate in terms of the place looking nice and comfortable.
I understand I have little recourse but we immediately contacted the host who asked if I had taken pictures of the insects and explained to me that she had never had any previous complaints.
I use VRBO a lot and this is by far the worst experience I’ve ever had. It seems reasonable to be reimbursed for at least one night of our two night non-stay, but there was no offer to meet me in the middle by the host.
Again / the interior looks nice, but the insects, the odors / headaches, and the general feeling it was not safe (beat up exterior doors) make this a place we will not return to.