Natalie, the General Mgr turned what would have been a pleasant work trip stay, terrible. She was unprofessional, rude and dismissive when I attempted to get clarification on multiple unauthorized charges made to my debit card two nights in a row that caused over $300 worth of charges to be tied up in my bank account. (Not to mention when she showed me what I was being charged for, the amounts didn't match what came out my account)..She threatened to check my out of my room early in the middle of our conversation, because I was adament on getting an explanation about why I was still being charged when I had already paid over $400 to cover the entire cost of my stay when I checked in. By day 3, I had nearly $800 in charges (for a stay that was almost have that price). I still am not sure what exactly caused this. Anyway, If you stay here monitor your charges and don't use a debit card. There is even a sign at the front desk basically telling you to use a debit card at your own risk because you may get charged twice, and they recommend paying with a credit card.