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"The service at the desk and in the restaurants was superb"

"Despite the negative comments we’ve read, the room was immaculate. So clean and tidy and had everything we needed for a one night stay. It was also quiet, it had a very comfortable bed plus a huge TV and a spotless bathroom. The complimentary buffet breakfast again was impressive with a lot of choice for a quick feed at 5am The bonus of course was being metres away from the North Terminal check-in zone, and with EasyJet’s Twighlight bag drop so close, it made the start of our holiday so much more relaxed. Will definitely come here again. "

"Staff are very obliging to make stay comfortable and easy front of house reception and bar are great"

"Very comfortable"

"Waitering staff within the restaurant are the best thing about this hotel. Huge plaudits to both Summer and Stephen, who accomodated my children and I so much. Very personable and kids loved talking and playing with them. They go that extra mile to make you feel welcome and de-stress. Check in was simple, family room was nice and large, perfect for a family of 4. Pull out bed was a little too springy but fine for a couple of nights stay. Childrens pool was warm and noodles around for the kids to use. Staff, again, were very nice and my expectation was it would be busy but it wasn't. This meant we could spend time in the pool without much interruption. Didnt try the hot tub and sauna but looked like guests were having a good time. Kids dinner selection for vegetarians is limited to two dishes so could be expanded to include pizzas and a veg burger. Ice cream was delicious! Overall, a brilliant stay and will be coming back in the summer!"

"While travelling for a sad reason (funeral), Maddie on the front desk was kind and helpful, She took care of some details for us and the entire staff at the hotel were helpful. A great location and clean, quiet room. Breakfast buffet food was good quality."

"Lovely for a birthday trip, lovely room and communal areas. Cost fire in the lounge. Short taxi ride into Kingston, 30min walk. Nice and reasonably priced massage, will deffo visit again 😄"

"This Property is amazing if you are flying from Gatwick airport, the airpot shuttle comes outside the hotel. Breakfast was good and had amazing one night sleep. If you are going to be dropped by someone at the hotel they get guest 15 mins free parking. "

"The rooms are small but fine for a night at the airport, I found the staff very helpful"