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"Everything was really nice "

"Staff are very polite and helpful , beautiful environment and real lively. Room is very clean , bed cozy , view is great, bathroom very modern love love love the tub, Tv is huge! I definitely recommend oh and forgot to mention it’s a cozy couch in the room as well."

"I had to pay $80 per night to parking that was supposed to be so called "Valet" which it really wasn't. I thinking that having to pay to park at a facility that u r staying at is obsurd! I did like that fact that they offered 2 free drinks at an open bar. Ive stated at other Embassy suites and they onl offer 2 types of wine. So being able to choose what drink u wanted was a plus."

"When the hotel description listed parking, we thought it was included in the room cost. NOPE!! Additional $87 per day."

"Easy and fast check in, clean rooms. Excellent location in the middle of everything. Room with river view was awesome looking at the river "

"I think the customer check in needs improving. Horrible customer welcome. "

"Live music "

"Great location, room layout and newish property. Loved the front desk, bartender and vibe "

"I liked how clean the property is and it’s right across from a cvs so it’s not a hassle to get something quickly if needed. "

"Very friendly and convenient for my business convention I attended. "

"The bathroom was a little dirty didn’t look like the did a good clean before the next guest came in but the front lobby staff we’re awesome and I would have liked if the food area was open a little later in the night "

"I had an amazing stay at the Royal Sonesta Chicago Downtown! From the moment I arrived, the service was outstanding. The front desk staff was exceptional—friendly, professional, and always willing to go above and beyond to ensure a great experience. A special shoutout to Lucas, the greeter at the front of the hotel. He was incredibly kind, welcoming, and always there to help. He assisted with our luggage and made sure we had everything we needed upon arrival. If you ever stay here, make sure...