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"Refrigerator was out of order. At my last stay in another room, it was also out of order."

"The hotel is perfectly fine, decent amenities and a very good breakfast. But the staff - especially at reception - were not very friendly and in the public areas they seemed more interested in cleaning than in the convenience of the guests."

"Took up to an hour for the owner to arrive to give us the key into the home. I called the provided number twice to be hung up on (as I only speak English). The owner was able to bring a younger adult to translate. The home is mostly advertised for its hot tub and sauna. My grandmother had planned to use the king-sized bed downstairs; however, I realized she would hurt herself if she need to use the bathroom at night. The drop-down stairs to the second floor bedroom were in the way of her door. If you were to stay upstairs (only twin beds available), you would have to leave the stairs lowered as there was no way to reel the stairs back up once up there to sleep. There were little to no blankets. Available duvets and pillow cases smelt of body odor, and were extremely outdated. We traveled far and couldn’t bring our own blankets, unfortunately. If we had stayed, my 81 year old grandmother would have froze at night."

"My stay at the Arkadenhaus hotel was truly memorable, thanks to the exceptional service provided by the hotel manager. Despite my limited understanding of German, the manager went above and beyond to help me find the places I wanted to visit. Their patience and dedication made my trip much smoother and more enjoyable. The hotel itself was comfortable and well-maintained, but it was the manager's extra effort that really stood out. I highly recommend the Arkadenhaus for anyone looking for a welcoming and supportive stay."

"Delivered as advertised"

"Highly recommended. We enjoyed our stay!"

"The location is Superb"