4/10 Poor
Charlotte
18 March 2025
Liked: Cleanliness
Disliked: Staff & service
I didn’t appreciate there not being anyone in reception upon my arrival. The front door was locked and I had no idea how to get into the hotel. I tried calling the hotel number with no answer. I had to walk around the back to find an open door. My key was just left in an envelope on the front desk with a note in German I didn’t understand. I couldn’t figure out the room key and it took me 20 minutes to try to get into my room. The next morning there was still no one in reception that could help me with calling a taxi.
The lack of service and someone to speak to was appalling, I have never gone to a hotel where there is no one to talk to. Not even an emergency number on the note that was left with my key.
I do not recommend staying here
Charlotte
Stayed 2 nights in Mar 2025