Got there and was told the rooms were not ready yet. I decided that I wanted to wait by the pool and couldn't because it was "under maintenance". We were not able to sleep since people kept walking back and forth in the hallway and yelling, arguing, and cursing. To make matters worse, there were kids running early in the morning and trying to open our door. When it came to us getting ready since we had to check out at 11, and decided to shower, there was NO hot water!. we called and were told that there was no one to fix it! that was super disappointing! It took me over 45 minutes to actually shower since I had to take it in sessions. at the end what bothered me the most was housekeeping. After I had complained (without being rude) that I was taking a little longer since there was no hot water, she had the nerve to knock a couple of more times and say "are you checking out or not?!" Too bad the lady in the front was so nice!