Find Hotel with a Concierge in Hawally

"Clean , good lobby, good location, restaurants in hotel. Couldn’t go to restaurant for coffee or rest unless I ordered a big buffet. Receptionist and food room service staff kept asking for cash instead of putting expenses on room. It was very odd. After I insisted, they agreed to charge my credit card. "

"I was extremely disappointed with the customer service. I asked for an iron 4 times and didn’t receive it. I had to stop a maid in the hallway to get one. I had booked a room with 2 double beds and was given one bed. I had my son with me and they charged me for having him. My room was not cleaned one of the days and my sign was not on the door. I was extremely disappointed with the experience. I will be frequently Kuwait and will not consider this hotel. "