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"Our first room was ideal for me and my mum , but the tv didn’t work , so there was no hesitation from the staff and they moved us straight away and wow we got upgraded to a suite which was amazing , my 85 year old was crying when she saw it and the view was overlooking the sea .. plus we had 2 tvs:) Thanks to the staff for making our stay extra special "

"Second time in couple of months. Both times service excellent with friendly helpful staff Evening meal and breakfast first class Loved Mouseman table(s) in Resteraunt. Would rate it 11 out of 10! "

"Lovely lovely staff who are doing a great job of working effectively during ongoing renovations. Dining room is beautiful since refurbishment and the food is reasonably priced and excellent quality. My room was pristine with a sea view. "

"Nice Hotel in a good location. Tidy and nice double room with a great view. Quiet location but close to town centre. Staff in reception and restaurant very friendly and helpful. Enjoyable breakfast and dinner. Only grumble is the bar staff had to be called at reception by guests during the evening."

"Lovely hotel in the very quaint Helmsley - our suite with a balcony overlooking the pool and hot tub was fabulous and spacious. All the team were friendly, efficient and courteous and very responsive. Complimentary parking and plenty of spaces was very welcome- always a plus . "

"Very good price, clean and staff very pleasant. Only downside was the noise from the road from about 6am. Would ask for a room at the back if I stayed again."

"It was a suite, so plenty of room for my wife and I to entertain our friends who were also staying here for my wife’s birthday."

"Great stay to visit family reception was great everything was ready for our arrival.our room was very spacious and the bath was a dream.It was so easy to check out.the staff were very helpful and polite this was our 2nd stay and we loved it.Big thank you to everyone "

"Great stay. Loved the facilities and the location. The staff were fantastic. Would highly recommend staying at Penny Hedge"