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Zen

3.5 star property
Hotel with free breakfast, a short walk to West Lake

Choose dates to view prices

Photo gallery for Zen

Lobby
Minibar, in-room safe, desk, soundproofing
Combined shower/tub, free toiletries, hair dryer, slippers
Minibar, in-room safe, desk, soundproofing
Minibar, in-room safe, desk, soundproofing

Reviews

5.0 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Room options

View all photos for Suite

Suite | Minibar, in-room safe, desk, soundproofing

Suite

  • 35 sq m
  • City view
  • Sleeps 4

View all photos for Deluxe Room, 1 Double or 2 Twin Beds

Deluxe Room, 1 Double or 2 Twin Beds | Minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 Double or 2 Twin Beds

  • 28 sq m
  • Sleeps 4

View all photos for Superior Room, 1 Double or 2 Twin Beds

Superior Room, 1 Double or 2 Twin Beds | Minibar, in-room safe, desk, soundproofing

Superior Room, 1 Double or 2 Twin Beds

  • 20 sq m
  • Sleeps 3

About the neighborhood

Map
43 QUAN THANH STR., BA DINH DISTRICT,43, HANOI, HAN

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Noi Bai Intl. Airport (HAN) - 33 min drive

Restaurants

  • ‪Tiến - Phở Gà Ta - ‬4 min walk
  • ‪1946 - ‬3 min walk
  • ‪Nhà Hàng Chả Cá Lã Vọng - ‬4 min walk
  • ‪99NTT - Đồ Nhậu & Bia - Nguyễn Trường Tộ - ‬3 min walk
  • ‪Café De Flore 46 - ‬3 min walk

About this property

Zen

Hotel near West Lake
Close to Dong Xuan Market and Ho Chi Minh Mausoleum, Zen provides free breakfast, dry cleaning/laundry services, and a bar. In addition to a business center and a restaurant, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • A roundtrip airport shuttle (surcharge), a 24-hour front desk, and luggage storage
  • Smoke-free premises, a porter/bellhop, and tour/ticket assistance
  • A front-desk safe, 1 meeting room, and an elevator
Room features
All guestrooms at Zen boast thoughtful touches such as 24-hour room service and air conditioning, as well as amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch LCD TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Free breakfast available
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Family friendly

  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business center
  • Meeting room

Accessibility

  • Elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 210000 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 420000 per vehicle (one way)
  • Rollaway bed fee: VND 210000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Zen Hanoi
Zen Hotel Hanoi
Zen Hotel
Zen HANOI
Zen Hotel HANOI

Frequently asked questions

What time is check-in at Zen?

Check-in begins at 2 PM.

What time is check-out at Zen?

Check-out is at noon.

Does Zen provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times. A fee of VND 420000 per vehicle applies.

Where is Zen located?

Located in Ba Dinh, this hotel is within a 15-minute walk of West Lake and Dong Xuan Market. Hoan Kiem Lake and Ho Chi Minh Mausoleum are also within 1 mi (2 km). Hanoi Railway Station is 27 minutes by foot.

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Zen Reviews

Reviews

5.0
Rating 10 - Excellent. 2 out of 6 reviews
Rating 8 - Good. 0 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 1 out of 6 reviews
Rating 2 - Terrible. 3 out of 6 reviews

5.8/10

Cleanliness

6.0/10

Staff & service

4.0/10

Property conditions & facilities

Reviews

This review was submitted before 2018 and has not been verified.

4/10 Poor

andrew, Sg

Disliked: Property conditions & facilities
Photos from the website is different
1) hotel address given is wrong 2) photos soon on the website from the real is so much different
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
zentral, aber heruntergekommen, schreckliches Früh
es ist alles alt und ungepflegt, zum Glück waren wir nur eine Nacht.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family hotel
It's a family hotel, but it would be better if a simple English can be spoken.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

出張者, 日本

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
バックパッカー向き
サービスと清潔感を求めない人はいいでしょう。ホテルは古いです。インターネットも不安定です。Wi-Fiは繋がりませんでした。画像とはかなりギャップがあります。私はリピートはいたしません。
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Isa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pub mensongère
J'ai voyagé pendant quinze jours au vietnam, et de tous les hôtels que j'ai choisi, c'est le premier que je recommanderais pas du tout. Les Photos présentées n'ont rien à voir avec la chambre que l'on m'a donné qui était sale et humide. La salle de bain est inexistante, la douche se trouve au dessus des toilettes. L'Internet ne fonctionne pas et je ne parle pas du petit déjeuner situé dans un restaurant crasseux au dernier étage...!!! À éviter
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great holiday!
Stayed in the hotel for close to a week and I must say that the service is great! The staff are attentive and very friendly, always willing to help. For the price, Zen Hotel offers a very good deal with comfortable bed, nice room (I stayed in a suite room, with toiletries all provided for), and good breakfast. House-keeping is done daily. The hotel location is also great considering that it is only a very short walk to Hoan Kiem Lake (the lake is not very big, and many attractions are located near the lake). I saw the location of the hotel somewhere in one of the internet booking sites and was pleasantly surprised when I reached there - the hotel location was actually much more accessible than shown on the map. The hotel provided me with a good starting point to visit the rest of the city and the Old Quarters, which is also a short walk away (the busy Hang Gai, Hang... shopping areas are close by). Even Church Street is very much within walking distance ( > 15-30 mins), and the city is best explored on foot. Advise: Get a room away from the streets if possible. Streets in Hanoi are noisy as early as 5am with all the honks blaring in the streets. Other than the locals, most tourists will find the noise quite unbearable and advisable to get an inside room even if they say that the rooms are quiet (by their standards). Highly recommended!