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Viola Royal Hotel & Spa

4.0 star property
Step into an oasis of relaxation by treating yourself to rejuvenating massages and serene moments by Hoan Kiem Lake.

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Photo gallery for Viola Royal Hotel & Spa

Lobby
Front of property
30-inch LCD TV with cable channels, TV
Family Room | Minibar, in-room safe, desk, blackout drapes
Deluxe Double Room, 1 Queen Bed, Balcony, City View | Balcony

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Spa
  • Room service
  • Housekeeping
  • Laundry
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Single Room, 1 Twin Bed

Minibar, in-room safe, desk, blackout drapes

Superior Single Room, 1 Twin Bed

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Electric kettle
  • 17 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room, 1 Queen Bed, Balcony, City View

Deluxe Double Room, 1 Queen Bed, Balcony, City View | Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room, 1 Queen Bed, Balcony, City View

Highlights

Balcony
Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 Bedroom

Deluxe Double Room, 1 Bedroom | Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room, 1 Bedroom

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
  • 17.0 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Minibar, in-room safe, desk, blackout drapes

Family Room

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Electric kettle
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Bed

View all photos for Junior Suite (with Window)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (with Window)

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Electric kettle
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About the neighborhood

Map
06 Luong Ngoc Quyen St., Hoan Kiem Dist., Hanoi

What's nearby

  • Hanoi Old Town Night Market - 5 min walk
  • Thang Long Water Puppet Theatre - 6 min walk
  • Hoan Kiem Lake - 7 min walk
  • St. Joseph's Cathedral of Hanoi - 13 min walk
  • Ho Chi Minh Mausoleum - 4 min drive

Getting around

  • Hanoi Long Bien Station - 10 min walk
  • Noi Bai Intl. Airport (HAN) - 36 min drive

Restaurants

  • ‪Era Restaurant - ‬1 min walk
  • ‪New Day Restaurant - ‬1 min walk
  • ‪Hải Sản - Sea Food - ‬1 min walk
  • ‪Old Corner Coffee Bar - ‬1 min walk
  • ‪Blues Cafe Pub - ‬1 min walk

About this property

Viola Royal Hotel & Spa

Upscale hotel near Thang Long Water Puppet Theatre
Located close to Hoan Kiem Lake and Goethe-Institut Hanoi, Viola Royal Hotel & Spa provides a terrace, a coffee shop/cafe, and a garden. For some rest and relaxation, visit the sauna, and indulge in a body treatment, a facial, or a massage. The on-site restaurant offers breakfast. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and smoke-free premises
  • A 24-hour front desk, an elevator, and concierge services
  • Tour/ticket assistance, luggage storage, and a front-desk safe
Room features
All guestrooms at Viola Royal Hotel & Spa have perks such as air conditioning, in addition to amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with tubs or showers and free toiletries
  • 30-inch LCD TVs with cable channels
  • Electric kettles, daily housekeeping, and desks

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: VND 150000 for adults and VND 150000 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Things to do

  • Sauna
  • Spa services

Family friendly

  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Terrace

Spa

  • 10 treatment rooms
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms

Accessibility

  • Elevator

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 30-inch LCD TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from February 2 2023 to December 15 2023 (dates subject to change).
This property will be closed from January 25 2023 to November 17 2023 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 200000 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 150000 for adults and VND 150000 for children
  • Airport shuttle fee: VND 414000 per vehicle (one-way)
  • Rollaway bed fee: VND 200000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Viola Royal Hotel Hanoi
Viola Royal Hotel
Viola Royal Hanoi
Viola Royal
Viola Royal Hotel & Spa Hotel
Viola Royal Hotel & Spa Hanoi
Viola Royal Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Viola Royal Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Viola Royal Hotel & Spa?

Check-in begins at 2:00 PM.

What time is check-out at Viola Royal Hotel & Spa?

Check-out is at noon.

Does Viola Royal Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 414000 per vehicle applies.

Where is Viola Royal Hotel & Spa located?

Located in Old Quarter, this hotel is within a 10-minute walk of Thang Long Water Puppet Theatre and Hoan Kiem Lake. Goethe-Institut Hanoi and Temple of Literature are also within 2 mi (3 km). Hanoi Long Bien Station is 10 minutes by foot and Hanoi Railway Station is 26 minutes.

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Viola Royal Hotel & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 34 out of 70 reviews
Rating 8 - Good. 23 out of 70 reviews
Rating 6 - Okay. 6 out of 70 reviews
Rating 4 - Poor. 4 out of 70 reviews
Rating 2 - Terrible. 3 out of 70 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

ROLPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre petite nous avons du en changer Sinon hôtel bien situé au cœur de la vielle ville
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super friendly and helpful front desk staffs. located in the middle of old quarter and easy access to transport , shops and foods. few halal restaurant located nearby. super clean hotel. highly recommended
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2020

6/10 Okay

CHANG

在酒吧一條街.附近很熱鬧.~餐點一般.
Stayed 3 nights in Dec 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros-Clean room with comfortable bed, nice bathroom and excellent shower. Location is also good with a nice breakfast. The bellboy was especially helpful and courteous to us especially when we had a problem. Cons- the room was too small and the window was on the hallway side. Also their credit card machine was broken so we had to pay cash. It would have been nice to notify their guests before checking out so they can be prepared to have the cash.
Stayed 1 night in Nov 2019

10/10 Excellent

Ana Cristina

Stayed 3 nights in Nov 2019

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location very walkable
The location is right in the middle of everything. It was easy to walk to Giang Cafe, Beer Street, the lake, and everything else in Old Quarter. The staff was caring and kind. The breakfast was alright too.
Stayed 2 nights in Oct 2019

10/10 Excellent

Karmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great location, lovley staff, delicious breakfast. We realy enjoy
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
インテリアが素敵でした。 朝食は豊富でとても美味しかったです。 立地的に便利でした。
Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Not like the photos. Very run down. My room was very mouldy and smelly. Only cold water from the shower. Breakfast was disappointing. My numerous emails and messages about being picked up from the airport were ignored. Location was excellent though.
Stayed 2 nights in Aug 2019

10/10 Excellent

Bendt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ophold i Hanoi.
Rigtig god velkomst og service hele vejen igennem. God morgen mad. Har været i Hanoi flere gange og kan godt anbefale dette hvis man vil have et god og billigt ophold.
Stayed 2 nights in Aug 2019

10/10 Excellent

Émilie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Tout était parfait. Rien à redire! C'était hyper propre, confortable et le personnel était incroyablement gentils et attentionnés
Stayed 2 nights in Jul 2019

8/10 Good

Angelo sanchez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay and good location
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

JungGeun

Disliked: Staff & service, property conditions & facilities, room comfort
사진과 완전 다른곳에 보내고 전혀 책임없는곳
4일동안 있어야 하지만 일단 하루 자고 리뷰 남깁니다 분명 슈페리어룸의 사진을 보고 예약을 했습니다 분명 슈페리어룸의 사진이었습니다 하지만 막상 방을 받으면 호텔 옆건물의 아주아주 작은방으로 보냅니다 다음날 따지니 어느사이트이서 예약했냐고 묻길래 호텔스닷컴이리고하고 사진을 직접 보여줬더니 사진이 잘못되었다고만 합니다 전 그사진을 보고 예약하였다고해도 똑같은 소리만 합니다 책임은 저희몫인가요?? 사진이 잘못되었으면 호텔측에서 서비스 해서라도 책임을 져야하는거 아닌가요?? 한국에 돌아가면 호텔스닷컴 본사에 컨플레인 걸겠습니다 그리고 한국인을 무시 하는곳 이라고 sns에 알리겠습니다
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Like everything of this hotel. They are amaging.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Lizzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay!
Very convenient location to immerse yourself in the Vietnamese culture, food and nightlife. The staff were extremely accommodating - willing to help with any task, which made our stay very easy and comfortable! Given the cost, kindness of staff and amenities, it is definitely well worth what you pay.
Stayed 3 nights in May 2019

2/10 Terrible

Jaeyeon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
旧市街のホテル
旧市街にあるホテルで、遊びと観光には良い場所で、スタッフも良い方です。 ホテルは、本館は良いと思いますが、シングルは別館でそこが古く、狭い部屋です。
Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
シングルはお勧めしない
ホテルの本館の部屋は写真の様に良いのでしょうが、シングルは別棟で小さく荷物を開けるスペースもない程。寝るだけなら良いけれど、もう一度と泊りたいとは思わない。 冷蔵庫の中には、前に泊った人の飲みかけの水が入っており、チェックアウトする際、コカコーラを飲んでいると言われました。考えれば前に泊った人のチェックアウト後の確認をしていなかったのだろう
Stayed 2 nights in Apr 2019