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The West Hotel & Spa

4.0 star property
Hotel with a full-service spa, steps from Hanoi Old Town Night Market

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The West Hotel & Spa

Reception
Hot stone massages, Thai massages, sports massages
Exterior
Junior Room, 1 King Bed, City View | Terrace/patio
Junior Room, 1 King Bed, City View | Living area | 32-inch Smart TV with digital channels, TV, fireplace

Reviews

9.2 out of 10

Wonderful

Guests liked:

Clean rooms, friendly staff

Popular amenities

  • Breakfast included
    Breakfast included
  • All inclusive
    All inclusive
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry
The price is AED 209
AED 237 total
includes taxes & fees
26 Nov - 27 Nov

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room

Minibar, desk, laptop workspace, blackout drapes

Superior Double Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Fan
Hair dryer
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Minibar, desk, laptop workspace, blackout drapes

Deluxe Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Fan
Hair dryer
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, desk, laptop workspace, blackout drapes

Deluxe Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout drapes/curtains
Fan
  • 27 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View | Minibar, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Bedroom, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout drapes/curtains
Fan
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Minibar, desk, laptop workspace, blackout drapes

Family Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Fan
Hair dryer
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View | Minibar, desk, laptop workspace, blackout drapes

Junior Room, 1 King Bed, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout drapes/curtains
Fan
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, desk, laptop workspace, blackout drapes

Executive Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout drapes/curtains
Fan
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Bed

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Hanoi Royal Palace Hotel 2
Breakfast included
Spa
Free WiFi
Restaurant
9.8 out of 10, Exceptional, (2966)
The price is AED 224
AED 254 total
includes taxes & fees
7 Dec - 8 Dec
Hanoi Royal Palace Hotel 2

About the neighborhood

Map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, Hanoi, 100000

What's nearby

  • Hanoi Old Town Night Market - 1 min walk - 0.1 km
  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Thang Long Water Puppet Theatre - 5 min walk - 0.5 km
  • Quan Chuong Gate - 8 min walk - 0.7 km
  • St. Joseph's Cathedral of Hanoi - 9 min walk - 0.8 km

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Noi Bai Intl. Airport (HAN) - 40 min drive

Restaurants

  • ‪Bancông Cafe & Restaurant - ‬3 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk
  • ‪Cai Mam Authentic Vietnamese Cuisine Restaurant in Hanoi - ‬1 min walk
  • ‪Bánh Mì Hôi An - ‬2 min walk
  • ‪Toshi Restaurant - ‬2 min walk

About this property

The West Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Hanoi Old Town Night Market and Thang Long Water Puppet Theatre are located near The West Hotel & Spa, which provides a free breakfast buffet, a free daily manager's reception, and dry cleaning/laundry services. Treat yourself to a massage at the onsite spa. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and a restaurant are available to all guests.
Other perks include:
  • Airport pick-up service (surcharge), concierge services, and luggage storage
  • A 24-hour front desk, an elevator, and tour/ticket assistance
  • Smoke-free premises and a front-desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at The West Hotel & Spa have comforts such as fireplaces and laptop-friendly workspaces, as well as amenities like free WiFi and desk chairs.
Extra amenities include:
  • Heating and fans
  • Hydromassage showers, designer toiletries, and hair dryers
  • 32-inch Smart TVs with digital channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

All inclusive details

All-inclusive room rates at The West Hotel & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 6:30 AM–9:30 AM
  • 1 restaurant
  • Free daily reception

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Spa

  • Massage - hot stone
  • Massage - sports
  • Massage - Thai
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Elevator door width (inches): 47
  • Hardwood flooring in public areas

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Fan
  • Heating

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch Smart TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Fireplace
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

Frequently asked questions

Is The West Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The West Hotel & Spa?

This hotel doesn't offer parking.

What time is check-in at The West Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The West Hotel & Spa?

Check-out is at noon.

Does The West Hotel & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of VND 420000 per vehicle applies.

Are there all-inclusive benefits at The West Hotel & Spa?

Some rate plans available at this property are all-inclusive.

Where is The West Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 5-minute walk of Hanoi Old Town Night Market, Hoan Kiem Lake, and Thang Long Water Puppet Theatre. Dong Xuan Market and Quan Chuong Gate are also within 10 minutes. Hanoi Railway Station is 23 minutes by foot.

The West Hotel & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 46 out of 72 reviews" "
Rating 8 - Good. 21 out of 72 reviews" "
Rating 6 - Okay. 2 out of 72 reviews" "
Rating 4 - Poor. 2 out of 72 reviews" "
Rating 2 - Terrible. 1 out of 72 reviews" "

9.0/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was soo friendly and polite. I was travelling by myself and the hotel had all the ameneties that I needed. Hotel is located right in the middle of the weekend night market. Thank you!

6/10 Okay

LAN

Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend

4/10 Poor

Quy, Worcestershire

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Would not come back
Stayed 1 night in Sep 2024

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly! Delicious breakfast and Mike was able to accommodate a late night/early morning check in after our flight was delayed! Highly recommend.
Stayed 2 nights in Sep 2024

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

AZAEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chloe, part of the staff at the front desk was extremely helpful and supportive! I will share that the property is also particularly great for its location and accessibility. Distances between the property and the attractions are very close by Extremely busy on the outside but calm in the room where we spent 4 nights
Stayed 5 nights in Aug 2024

8/10 Good

Oleksandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location! Fantastic complimentary breakfast. Lovely staff
Stayed 1 night in Jul 2024

10/10 Excellent

Grace

Traveled with group
Liked: Staff & service
The property was conveniently located but needs to be cleaned
Stayed 5 nights in Jul 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Hanoi.
Perfectly situated for the night market. Our room had no window but was surprisingly quiet even with the night market. The staff were friendly and accommodating; room clean. Overall a good value.
Stayed 1 night in Jun 2024

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at this hotel is great except a few little bugs in the room. Hot breakfast, excellent location at the heart of the weekend night market and other shopping and food area. Front staff speaks english well and friendly. They offer good concierge services.
Stayed 1 night in Jul 2024

10/10 Excellent

hung, powell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Jul 2024

10/10 Excellent

Tak

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! You can also go around easily by walking
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, super helpful and responsive on whatsapp to any concerns and questions. Liin at the front desk is amazing!
Stayed 1 night in May 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Employees are so nice. Very helpful and always have a smile.
Stayed 2 nights in May 2024

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The West is a great location in the Old Quarter. We have been to Hanoi many times and I think this has been my favorite hotel. Ms. Linh was amazing. She was so helpful with anything we needed and very sweet. She helped us book a trip to Sapa that we really enjoyed. We will definitely be staying at The West again in the future!!
Stayed 5 nights in Apr 2024

10/10 Excellent

Haki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location amazing staff clean rooms, highly recommend
Stayed 1 night in Apr 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in every way
We stayed at The West for 8 days as our last stop of our 95 day SE Asia adventure. I have to say it was within the top 3 hotels we stayed in throughout our journey and we stayed in some pretty nice places. The staff was the most welcoming, efficient and kind, our room was very comfortable, from the bed to the shower and the breakfast was delicious. The location cannot be beat as it is in the middle of the Old Quarter and made everything very walkable. Thank you to everyone at The West for making our final days of our trip so memorable.
Stayed 7 nights in Apr 2024

10/10 Excellent

Sebastian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
We arrived very early in the morning and although the hotel was full they lead us to a private spot so we could rest and offered us a free breakfast. The staff are absolutely the best here and could not have been more helpful. Comfortable room, great shower and very convenient to surroundings. Highly recommended.
Stayed 1 night in Apr 2024

8/10 Good

Myra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Great location in the old quarter section of Hanoi. Night market right outside the door from Friday night and weekend, where they close the street to traffic. Staff were very friendly. Our only disappointment was there was no safe in the rooms.
Stayed 1 night in Mar 2024

8/10 Good

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! So friendly and helpful! Great breakfast! Great laundry service. The toilet would "girgle" off and on and splash water all over the toilet seat.
Stayed 1 night in Mar 2024

6/10 Okay

Desire

Traveled with family
Liked: Staff & service
Good location, excellent staff (Mike help us a lot), cleaning is ok
Stayed 2 nights in Mar 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

kong fee daniel

Stayed 1 night in Mar 2024