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Old Town Palace Guest House

3.0 star property
Hotel with a 24-hour front desk, a short walk to Hoan Kiem Lake

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Old Town Palace Guest House

Lobby sitting area
Reception
View from property
Minibar, desk, free WiFi, bed sheets
Deluxe Double Room | Minibar, desk, free WiFi, bed sheets

Reviews

7.2 out of 10

Good

Popular amenities

  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Free WiFi
    Free WiFi

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Double Room

Minibar, desk, free WiFi, bed sheets

Superior Double Room

Highlights

Air conditioning
LCD TV
Hair dryer
Private bathroom
Bidet
Stovetop
Minibar
Electric kettle
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room (Day Use - 3 Hours Only)

Minibar, desk, free WiFi, bed sheets

Superior Double Room (Day Use - 3 Hours Only)

Highlights

Air conditioning
LCD TV
Hair dryer
Private bathroom
Bidet
Stovetop
Minibar
Electric kettle
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Minibar, desk, free WiFi, bed sheets

Deluxe Double Room

Highlights

Air conditioning
LCD TV
Hair dryer
Private bathroom
Bidet
Stovetop
Minibar
Electric kettle
  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Single Room

Minibar, desk, free WiFi, bed sheets

Superior Single Room

Highlights

Air conditioning
LCD TV
Hair dryer
Private bathroom
Bidet
Stovetop
Minibar
Electric kettle
  • 17 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Twin Room

Minibar, desk, free WiFi, bed sheets

Deluxe Twin Room

Highlights

Air conditioning
LCD TV
Hair dryer
Private bathroom
Bidet
Stovetop
Minibar
Electric kettle
  • 19 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

Minibar, desk, free WiFi, bed sheets

Superior Twin Room

Highlights

Air conditioning
LCD TV
Hair dryer
Private bathroom
Bidet
Stovetop
Minibar
Electric kettle
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room | Minibar, desk, free WiFi, bed sheets

Deluxe Triple Room

Highlights

Air conditioning
LCD TV
Hair dryer
Private bathroom
Bidet
Stovetop
Minibar
Electric kettle
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Family Room

Deluxe Family Room | Minibar, desk, free WiFi, bed sheets

Deluxe Family Room

Highlights

Air conditioning
LCD TV
Hair dryer
Private bathroom
Bidet
Stovetop
Minibar
Electric kettle
  • 26 sq m
  • Sleeps 5
  • 2 Double Beds

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About the neighborhood

Map
30 Lane Tam Thuong, Hang Bong, Hoan Kiem, Hanoi

What's nearby

  • St. Joseph's Cathedral of Hanoi - 5 min walk
  • Hoan Kiem Lake - 7 min walk
  • Hanoi Old Town Night Market - 7 min walk
  • Quan Chuong Gate - 13 min walk
  • Hanoi Opera House - 18 min walk

Getting around

  • Hanoi Railway Station - 14 min walk
  • Noi Bai Intl. Airport (HAN) - 42 min drive

Restaurants

  • ‪Mỳ Phố - ‬2 min walk
  • ‪Thái Đạt - Đồ Nướng Trung Hoa - ‬2 min walk
  • ‪Hanoi Garden Restaurant - ‬2 min walk
  • ‪Tung's Kitchen - ‬2 min walk
  • ‪Nem Chua Rán Bà Già - Hàng Bông - ‬1 min walk

About this property

Old Town Palace Guest House

Hotel near Hoan Kiem Lake
Close to St. Joseph's Cathedral of Hanoi and Hanoi Old Town Night Market, Old Town Palace Guest House provides dry cleaning/laundry services, a restaurant, and more. Stay connected with free in-room WiFi.
Other perks include:
  • Bike rentals, a roundtrip airport shuttle (surcharge), and smoke-free premises
  • ATM/banking services, a front-desk safe, and a 24-hour front desk
  • Tour/ticket assistance, a TV in the lobby, and luggage storage
Room features
All guestrooms at Old Town Palace Guest House feature thoughtful touches such as air conditioning, in addition to amenities like free WiFi and minibars.
Other amenities include:
  • Bathrooms with showers and bidets
  • LCD TVs with cable channels
  • Stovetops, electric kettles, and daily housekeeping

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) during limited hours
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • Room service available

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • ATM/banking services
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • LCD TV

Food and drink

  • Electric kettle
  • Minibar
  • Stovetop

More

  • Desk
  • Phone
  • Slippers

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available

Property is also known as

Hanoi Old Town Palace Guest House Hotel
Old Town Palace Guest House Hotel
Old Town Palace Guest House
Hanoi Nusmile's Home 3
Old Town Guest House Hanoi
Old Town Palace Guest House Hotel
Old Town Palace Guest House Hanoi
Hanoi Old Town Palace Guest House
Old Town Palace Guest House Hotel Hanoi

Frequently asked questions

Is Old Town Palace Guest House pet-friendly?

No, pets are not allowed at this property.

How much is parking at Old Town Palace Guest House?

This hotel doesn't offer parking.

What time is check-in at Old Town Palace Guest House?

Check-in begins at 2 PM.

What time is check-out at Old Town Palace Guest House?

Check-out is at noon.

Does Old Town Palace Guest House provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A per person fee applies.

Where is Old Town Palace Guest House located?

Located in Old Quarter, this hotel is within a 5-minute walk of Vietnam National Tuong Theatre and St. Joseph's Cathedral of Hanoi. Hoan Kiem Lake and Hanoi Old Town Night Market are also within 10 minutes. Hanoi Railway Station is 14 minutes by foot and Hanoi Long Bien Station is 16 minutes.

Old Town Palace Guest House Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 28 reviews" "
Rating 8 - Good. 13 out of 28 reviews" "
Rating 6 - Okay. 6 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 3 out of 28 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Need more mentenance
I booked single room but when I got there, it wasn't available. That was ok, gave me a Family room. That was run down not clean room. The windows not shut. But the bed was comfortable.
Stayed 1 night in Mar 2023

6/10 Okay

Yoshie

Stayed 1 night in Mar 2023

2/10 Terrible

Doug

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got message from hotel that they had water issue and so they put me up in one of their other hotels. A long way from where I originally wanted to be. Beds in the other hotel were hard as rock. I wanted to stay at this place because people reviewed said it had comfortable beds. Very unhappy about whole thing
Stayed 1 night in Mar 2023

4/10 Poor

Hakim

Liked: Cleanliness
Disliked: Staff & service
She said it was my job.
I had to pull frigerator out and plug it in and the tv. She said that was my job. When i left the key at the front desk where i layed it is where it stayed while i was gone. Anyone could have pick it up and went into the room. At time there was no one at the front desk.
Stayed 2 nights in Feb 2020

6/10 Okay

Billy

Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lucy at the front desk was very helpful and spoke English quite well. The room was clean other then a few stains on the bed sheets. It was hard to find when you first arrive but it is in a good area for walking around the city. The bed was comfortable and there was a view out the window. We stayed on the fifth floor, no elevator so it’s a hike up, but it was a nice room overall. We would stay here again.
Stayed 2 nights in Apr 2019

8/10 Good

Christopher M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, off the beaten path
Had a great experience here the last few days. Staff was very accommodating and rooms and bathroom were clean. Lucy was very helpful withhelping to organize trips for us and arranging transportation. We would definitely stay here again. Down an alley so don’t be confused but nice that it takes you away from the street traffic.
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Dec 2018

10/10 Excellent

Khoo, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay
friendly staff (special thanks to Leo for all the arrangement), clean bathroom & comfortable bed with necessary facilities
Stayed 1 night in Oct 2018

10/10 Excellent

Khoo, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay
friendly staff (special thanks to Leo for all the arrangement), clean bathroom & comfortable bed with necessary facilities
Stayed 2 nights in Oct 2018

8/10 Good

Samuel

Liked: Staff & service, room comfort
Not bad at all for the price
Good one night stay! What can you expect paying £12 for two. We were on the 5th floor (at the top), so that was a workout to go up and down everytime. Room was small and with our room (502), you actually enter the bathroom first. Bathroom had no amenities, so bring your own soap and shampoo. The room only has a kettle, mini fridge and TV (and of course a bed with sheets). Breakfast was basic, but good it's included. What was great was the location, so close to the lake. The staff were very friendly and helped to arrange bus tickets for our onward journeys!
Stayed 1 night in Oct 2018

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greta afforable choice!
It was a small, but very clean and efficiently set-up room. Very good AC and wifi, and overall, great for the price! They gave us a room on the fifth floor, with lots of light. Our hosts were very friendly and accommodating. And the neighborhood is cute--hidden off a back alley, you walk past local fresh fruit & meat & fish vendors that you don't see on the main streets of the old quarter. A great, affordable choice!
Stayed 1 night in Sep 2018

8/10 Good

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location helpful.staff
Great location tom the manager was fabulous. Room was decorated lovely for our engagement. Great location lovely rooms. Helpful service

8/10 Good

FRANK MURTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall comfortable
Fair prices on tours. A little hard to find at first but worth it if you want a quiet spot to sleep. Yet you are close enough to the action.
Stayed 5 nights in Dec 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Budget accommodation
It's was fine. The host was a little pushy and the breakfast was terrible. We checked out after 1 night.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Was clean and close to everything. Only thing that needs improvement is the bread for breakfast. Didn't taste very fresh, so they should have toasted it.
Stayed 3 nights in May 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wonderful facilities, but awful customer service
The rates were good facilities were new and very comfortable. However, it was extremely confusing to find and the staff was extremely inhospitable. If you value customer service over the condition of the room, I would not recommend. I will not come back.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place near the local attraction
Nice hotel. Friendly staffs, they recommended me to go to nearby attraction. Very close with Hoan Kiem Lake which is a nice place to spend an evening. They provided a tour and also private car to take you to the airport. At that time, charge me 300K local currency.

8/10 Good

Martin

Liked: Staff & service, property conditions & facilities, room comfort
Old guest Hotel
Udmærket Hotel. Lobbyen var en smule beskidt, men værelset var fint og rent. Vi oplevede dog strømafbrydelser et par gange, og wifi-forbindelsen var ikke specielt god. Et fint sted til en enkelt eller to overnatninger.
Stayed 3 nights in Jan 2020

8/10 Good

HIROKI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Kerstin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ligger på en lugn liten gata mitt i gamla stan. Enkel god frukost och rent på rummet uppskattade vi.
Stayed 1 night in Feb 2019

8/10 Good

Markus

Liked: Staff & service
Greit hotell i hjertet av gamlebyen
Greit hotell for prisen i hjertet av gamlebyen. Vi sov her to netter og var rimelig fornøyde med beliggenheten og personalet på hotellet. De hjalp oss med aøt fra cruise i Ha Long Bay til togbilletter til Sapa. Ulempen var alt bråket utenfor vinduet vårt da noen startet å borre hver natt kl 02. I tillegg var veggene utrolig tynne på vårt rom, så vi hørte alt naboene våre gjorde.
Stayed 2 nights in Dec 2018

10/10 Excellent

Omer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Mélissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très bien situé et confortable
hôtel calme avec des lits très confortables et en plein coeur du vieux quartier.
Stayed 1 night in Dec 2018