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Hanoi Genial Hotel

3.5 star property
Breathe in old-world charm as you stroll along Hoan Kiem Lake’s scenic shores or grab a bike and ride through Dong Xuan Market.

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Photo gallery for Hanoi Genial Hotel

Minibar, in-room safe, desk, laptop workspace
Terrace/patio
Reception
Exterior
Front of property
In the heart of Hanoi, Hanoi Genial Hotel offers a charming retreat near Hoan Kiem Lake. Unwind on the sun-kissed terrace, indulge in local flavors at the restaurant, and enjoy bike rentals to explore Dong Xuan Market. Previous guests rave about their stay.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Laundry
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double or Twin Room, 1 Bedroom

Deluxe Double or Twin Room, 1 Bedroom | Minibar, in-room safe, desk, laptop workspace

Deluxe Double or Twin Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Bidet
  • 25 sq m
  • Sleeps 3
  • 2 Large Twin Beds OR 1 Queen Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, laptop workspace

Family Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 2 Twin Beds and 1 Double Bed

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, laptop workspace

Triple Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Bathrobes
  • 32 sq m
  • Sleeps 3
  • 3 Twin Beds OR 1 Twin Bed and 1 Queen Bed

View all photos for Superior Double or Twin Room, 1 Bedroom

Superior Double or Twin Room, 1 Bedroom | Minibar, in-room safe, desk, laptop workspace

Superior Double or Twin Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Bidet
Hair dryer
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Similar properties

Exterior

Affa Boutique Hotel

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
8.0 out of 10, Very Good, 2 reviews
The price is AED 128
AED 145 total
includes taxes & fees
20 Feb - 21 Feb
Affa Boutique Hotel

About the neighborhood

Map
56 Hang Dau Street, Dong Xuan Ward, Hoan Kiem District, Hanoi, 100000

What's nearby

  • Dong Xuan Market - 4 min walk
  • Quan Chuong Gate - 8 min walk
  • Hanoi Old Town Night Market - 10 min walk
  • Hoan Kiem Lake - 13 min walk
  • St. Joseph's Cathedral of Hanoi - 18 min walk

Getting around

  • Hanoi Long Bien Station - 1 min drive
  • Noi Bai Intl. Airport (HAN) - 37 min drive

Restaurants

  • ‪Bún Cá - Hàng Đậu - ‬1 min walk
  • ‪Bò Nướng 33 Hàng Giấy - ‬2 min walk
  • ‪Bún Riêu - Nguyễn Trung Trực - ‬2 min walk
  • ‪Bún Ngan Ngõ Hàng Đậu - ‬1 min walk
  • ‪Phở - Bún - Nướng Tuấn Hà - ‬2 min walk

About this property

Hanoi Genial Hotel

Hotel near Hoan Kiem Lake
Close to Dong Xuan Market and Hanoi Old Town Night Market, Hanoi Genial Hotel provides a terrace, dry cleaning/laundry services, and a restaurant. Guests can connect to free in-room WiFi.
Additional perks include:
  • Bike rentals, a roundtrip airport shuttle (surcharge), and coffee/tea in the lobby
  • An elevator, tour/ticket assistance, and a reception hall
  • Luggage storage, ATM/banking services, and a 24-hour front desk
Room features
All guestrooms at Hanoi Genial Hotel have perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with rainfall showers and bidets
  • 40-inch LCD TVs with cable channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Roundtrip train station shuttle (surcharge)

Food and drink

  • 1 restaurant
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch LCD TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in time starts at 1:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 420000 per vehicle (one-way, maximum occupancy 2)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Genial Hotel
Hanoi Genial
Hanoi Genial Hotel Hotel
Hanoi Genial Hotel Hanoi
Hanoi Genial Hotel Hotel Hanoi

Frequently asked questions

Is Hanoi Genial Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hanoi Genial Hotel?

Check-in begins at 1:00 PM. Late check-in is available during limited hours.

What time is check-out at Hanoi Genial Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hanoi Genial Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 420000 per vehicle applies.

Where is Hanoi Genial Hotel located?

Located in Old Quarter, this hotel is within a 5-minute walk of Hang Dau Water Tower and Dong Xuan Market. Hoan Kiem Lake and Hanoi Old Town Night Market are also within 15 minutes. Hanoi Railway Station is 27 minutes by foot.

Hanoi Genial Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 149 out of 243 reviews
Rating 8 - Good. 74 out of 243 reviews
Rating 6 - Okay. 17 out of 243 reviews
Rating 4 - Poor. 1 out of 243 reviews
Rating 2 - Terrible. 2 out of 243 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Alireza

Liked: Cleanliness, staff & service
Good location but small and dark rooms
This hotel does not exist anymore. When you book, they transfer your reservation to another hotel in t he old town. The location is very central but rooms are very small and dark. My room did not have any windows at all.
Stayed 3 nights in Feb 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty hotel with nice and effecient staff. Near by knteredting places of Hanoi
Stayed 1 night in Feb 2020

8/10 Good

Candy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very well. Very nice people. Excellent service
Stayed 3 nights in Feb 2020

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial
Good hotel,very helpful and friendly staff. Excellent value for money.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the Staff was very nice. The quality, choice and service at breakfast was excellent 🙏😊
Stayed 3 nights in Jan 2020

8/10 Good

Chase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable and accomodating
The genial was super clean and centeal just a short 5 minute walk to old quarter where you have unlimited access to shopping, spas and a long list at the breakfast bar. The staff here was super accomodating and friendly and they were able to communicate in english for everything we needed. Our deluxe room was spacious, bed was comfy and super clean! Our room faced the main road which can be loud late evening so id recommend ear plugs if you have troubles sleeping. Would recommend thw genial and stay here again.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Very friendly staff, limited English communication but enough to get by. Room was clean, comfortable mattress and easy hot water for shower. It is greatly located in the Old Quarter and it was surprisingly quiet at night to sleep (which is great). The bathroom was slightly uncomfortable to use it because it was tiny and the room had no windows to the outside, only a small window to the hallway of our floor (?). Breakfast buffet was delicious with some local and Western food options alike.
Stayed 2 nights in Dec 2019

8/10 Good

HOOI YIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to most of the place. Good Service
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Our first double room had 2 singles beds one side pushed up against the wall, one was very hard and the other very saggy. Shower and door we in a tiny space and sink outside the door. It was ok. Clean sheets hot shower reasonable price
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hanoi Genial Hotel is a comfortable, well-maintained and very clean accommodations. This budget priced hotel is a wonderful gem, which easily exceeds much more expensive lodgings in downtown Hanoi. Hanoi Genial Hotel is very easy to find and it's located near countless good restaurants and stores for shopping. Hanoi Genial Hotel is within an easy walk to Hoa Lo Prison, Ho Chi Minh Mausoleum, Thang Long Imperial Citadel and many other popular sightseeing attractions. Hotel staff were always friendly and helpful during my entire two-week stay there. A complimentary hearty breakfast was offered daily with omelette, steamed vegetables, noodles, rice, toast, fresh and delicious local fruit, juices, tea, coffee and much more. Front desk staff effortlessly helped me with directions, sightseeing ideas and precisely made my reservations for airport transfers. Tyra did an amazing job of organizing three different multi-day side-trips for me. All three of these tours were very well organized, fun and had competitive prices when compared to what other travel agencies offered. When returning from an overnight night visit to Sapa I arrived at the Hanoi bus station late at night. Front desk arranged for a bellboy to meet me, and he ordered a taxi upon my arrival to ensure my safe travels back to Hanoi Genial Hotel. Hanoi Genial Hotel was my home away from home while in Vietnam.
Stayed 15 nights in Nov 2019

6/10 Okay

Jo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Special mention of counter reception Tyra. She is indeed professional, helpful and friendly. Overall okay-only experience.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

Not all the members of the staff had enough communication skills that are required when talking about important issues.
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem I had was with Google maps . Because Vietnamese has tones indicated by accent marks there was confusion between two properties in different locations with a similar address.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Great value for the money. Breakfast buffet is nice on the top floor with an interesting view. Staff is welcoming, courteous and competent. The street on which the hotel is located is pretty lively, which I liked (I had a room with a city view and a balcony). Would definitely stay here again on my next trip to Hanoi.
Stayed 3 nights in Nov 2019

6/10 Okay

Tan

Traveled with family
Everything is OK.
The soundproof of the room need to improve. As well as power outlet in the room. A family room with only 1 power outlet and I have to charge my phone in the shower room. However, I manage to find 2md power outlet just behind the sofa when the time I plan to check out.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room I booked had no window opening to outside which I had to change at a cost of around USD 12/ day which was a bad experience. However, the staff were very kind and helpful and the breakfast was much better than experienced in other hotels we stayed in Vietnam. Location was also very convenient.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very practical hotel in Old Quarter, with plenty of things to do within walking distance of the hotel. They also provided a map and some great recommendations for food and shopping to help you make the most of exploring Hanoi. While some of the facilities are a little run down, the staff at this relaxed hotel more than make up for it. I would consider them again if I returned to Hanoi. A note of warning for those with mobility issues: the breakfast room is only accessible by stairs from the sixth floor. This also means there's a little bit of noise and foot traffic on level 6 early in the morning, so those that enjoy a sleep-in may wish to request a room on some other floor. The noise wasn't an issue for me as I tend to wake with the sun, but it could be for others.
Stayed 5 nights in Nov 2019

10/10 Excellent

Sean, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location of the hotel! Its less than 5 mins to the Night Market and all the major sights are within walking distance. The Hotel staff are also one of the friendliest and warm people i had the pleasure to meet and they made my stay a really enjoyable one. Room size is good as well and the daily breakfast is modest but delicious too!
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Staff and service were excellent, room was nice, bed was comfy and breakfast was really good. Would definitely stay here again.
Stayed 1 night in Oct 2019

8/10 Good

Dino, Hong Kong

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist named Tyra was informative. She gave a map where to go sight seeing. Very accomodating staffs.
Stayed 3 nights in Oct 2019

10/10 Excellent

Michael

Stayed 1 night in Oct 2019

10/10 Excellent

Michael

Stayed 1 night in Oct 2019

10/10 Excellent

Michael

Stayed 5 nights in Oct 2019