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Hanoi Crystal Hotel

3.5 star property
Family-friendly hotel with a 24-hour front desk connected to the convention center in Hanoi

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Photo gallery for Hanoi Crystal Hotel

Boating
32-inch LCD TV with cable channels, TV
Triple Room (With Large Window) | 1 bedroom, free minibar items, desk, soundproofing
Lobby
Staircase

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Bar
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Triple Room (With Large Window)

1 bedroom, free minibar items, desk, soundproofing

Triple Room (With Large Window)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Refrigerator
Minibar (some free items)
LCD TV
Separate bedroom
Rainfall showerhead
  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Room (With Window)

Superior Room (With Window) | 1 bedroom, free minibar items, desk, soundproofing

Superior Room (With Window)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Refrigerator
Minibar (some free items)
LCD TV
Separate bedroom
Shower/tub combination
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, View (Late Check Out till 2:00pm)

1 bedroom, free minibar items, desk, soundproofing

Deluxe Room, View (Late Check Out till 2:00pm)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Refrigerator
Minibar (some free items)
LCD TV
Rollaway/extra beds
Separate bedroom
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Family Room, View

1 bedroom, free minibar items, desk, soundproofing

Family Room, View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Refrigerator
Minibar (some free items)
LCD TV
Separate bedroom
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 2 Double Beds

Similar properties

Lobby

A25 Hotel - 61 Luong Ngoc Quyen

  • Restaurant
A25 Hotel - 61 Luong Ngoc Quyen

About the neighborhood

Map
No. 9A, Hang Thung Street, Hoan Kiem District, Hanoi, 10000

What's nearby

  • Thang Long Water Puppet Theatre - 4 min walk
  • Hoan Kiem Lake - 4 min walk
  • Hanoi Old Town Night Market - 7 min walk
  • Hanoi Opera House - 12 min walk
  • St. Joseph's Cathedral of Hanoi - 12 min walk

Getting around

  • Hanoi Long Bien Station - 17 min walk
  • Noi Bai Intl. Airport (HAN) - 37 min drive

Restaurants

  • ‪Chân Gà Rang Muối - ‬1 min walk
  • ‪Athena Coffe Fastfood - ‬1 min walk
  • ‪Nem Tai Bà Hồng - ‬1 min walk
  • ‪Bún Riêu Cua 40 Hàng Tre - ‬1 min walk
  • ‪Funky Monkey - ‬1 min walk

About this property

Hanoi Crystal Hotel

Family-friendly hotel near Hoan Kiem Lake
Close to Thang Long Water Puppet Theatre and Hanoi Old Town Night Market, Hanoi Crystal Hotel provides a terrace, shopping on site, and a coffee shop/cafe. Be sure to enjoy a meal at the on-site international cuisine restaurant. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Bike rentals, a roundtrip airport shuttle (surcharge), and express check-out
  • Express check-in, babysitting (surcharge), and a computer station
  • Wedding services, luggage storage, and smoke-free premises
Room features
All guestrooms at Hanoi Crystal Hotel offer comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like separate sitting areas and bathrobes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch LCD TVs with premium channels
  • Separate sitting areas, refrigerators, and on-request microwaves

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Wheelchair-accessible parking available
  • Free offsite parking
  • Roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Train station pick-up shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Bicycle rentals
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • In-room child care (surcharge)
  • Laundry facilities
  • Microwave (on request)
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)
  • Microwave (on request)
  • Refrigerator

More

  • Desk
  • Free local calls
  • Phone
  • Separate sitting area
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: VND 225000
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Late check-out subject to availability
Late check-out fee: VND 225000
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free

Children and extra beds

Children are welcome
1 child, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 720000 per vehicle (roundtrip)
  • Early check-in fee: VND 225000 (subject to availability)
  • Late check-out fee: VND 225000 (subject to availability)
  • Rollaway beds are available for an additional fee
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hanoi New Star Hotel
New Star Hanoi
New Star Hotel Hanoi
Hanoi Crystal Hotel
Hanoi Crystal
Hanoi Crystal Hotel Hotel
Hanoi Crystal Hotel Hanoi
Hanoi Crystal Hotel Hotel Hanoi

Frequently asked questions

Is Hanoi Crystal Hotel pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Hanoi Crystal Hotel?

There is free parking nearby.

What time is check-in at Hanoi Crystal Hotel?

Check-in start time: 2 PM; Check-in end time: midnight. Early check-in is available for a fee of VND 225000 (subject to availability).

What time is check-out at Hanoi Crystal Hotel?

Check-out is at 12:30 PM. Late check-out is available for VND 225000 (subject to availability).

Does Hanoi Crystal Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 720000 per vehicle applies.

Where is Hanoi Crystal Hotel located?

This family-friendly Hanoi hotel is located on a river, within a 5-minute walk of The Old Quarter Gallery, Hoan Kiem Lake, and Thang Long Water Puppet Theatre. Hanoi Old Town Night Market and Hanoi Opera House are also within 15 minutes. Hanoi Long Bien Station is 17 minutes by foot and Hanoi Railway Station is 24 minutes.

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Hanoi Crystal Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 87 reviews
Rating 8 - Good. 26 out of 87 reviews
Rating 6 - Okay. 23 out of 87 reviews
Rating 4 - Poor. 8 out of 87 reviews
Rating 2 - Terrible. 1 out of 87 reviews

7.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

ココチャン, 東京

Disliked: Property conditions & facilities
旧市街の散策には便利
旧市街の散策には便利な場所にあります。スーパーマーケットも近いので買い物も便利です。また、空港とハノイ駅を結んでいる86番のバス停にも近くて、帰りの荷物が多少多くても大丈夫です。バス停までホテルのスタッフがガラガラとバス停まで運んでくれました。ホテルからほんの2,3分ですから。お土産を買いにＢＩＧ　Ｃまで行きましたが、ここのバス停を通るので楽でした。ホアンキエム湖も近くです。 困ったのはお湯の量がすくなくて、ちょろちょろしか出ないのでバスタブに貯めるのに、1時間以上かかりました。洗面所も流しに栓がないので、顔を洗うのに水、お湯をためて洗うことができませんでした。ハノイは今回で4回目の旅でしたが、風呂と洗面に苦労したのは今回が初めてです。アメニティは普通に用意されています。朝食は、種類は少ないですが、フォー、サニーサイドアップ等、注文できるメニューもあります。野菜類が少ないですね。
Stayed 5 nights in Apr 2018

8/10 Good

peku, pirkanmaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tykkään tästa alueesta paikallinen marketti lähellä muistuttaa meidän säästömarkittia,hyvät valikoimat,löytyy kaikkea mitä tarvitaan,myös lampi lähellä,siiellä on mukava oleskella Avioliittoon aikoville tiedoksi kirkko lähellä kannattaa poiketa muutenkin.
Stayed 3 nights in Mar 2018

10/10 Excellent

Love

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯的飯店
地點好離86公車站牌近,走路到還劍湖和36古街很方便,服務態度好，有機會再入住
Stayed 3 nights in Jan 2018

4/10 Poor

sean, alberta canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice location that's about all
On arrival the staffeta was very helpful and got us into a room since we arrived before check in. The best part of this hotel is the staff the building is run down and the rooms need a major reno there is turf in the hallways on every floor. The wash rooms look and operate like their from the stone age. Staff areally great building terrible.
Stayed 2 nights in Jan 2018
This review was submitted before 2018 and has not been verified.

8/10 Good

Jevon , Penang, Malaysia

Liked: Cleanliness, staff & service
Nice budget hotel
The room was good enough for a night stay but the noise from a neighboring room echoed along the corridor and can be heard clearly even past midnight. It is due to inconsiderate people who doesn't care about their kids. Probably can improve in the sound proofing and the air cond needs some repair. The flaps were broken, basically occupants can't direct the air flow.
Stayed 1 night in Jun 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Fiona

Liked: Cleanliness, staff & service
Family Stay in Hanoi
Great location for us to discover Hanoi in a short time. We had a family room which was great but there was very little room to move or put any bags. Beds were quite hard too but the room was clean and the location great so it was Ok for us.
This review was submitted before 2018 and has not been verified.

8/10 Good

バンビ, ＪＡＰＡＮ　ＯＳＡＫＡ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
旧市街地にあって食事は便利です　　近くにスーパーもあります
料金以上のサービスです　　フロントの対応もいいですね　朝食もＯＫです　 ホテル自体も客室もとても古いでした。日本語は少し通じました。
This review was submitted before 2018 and has not been verified.

6/10 Okay

Ingrid

This review was submitted before 2018 and has not been verified.

8/10 Good

Judith

Liked: Staff & service
Nice
The staffs are friendly and accommodating. Location is great!
This review was submitted before 2018 and has not been verified.

4/10 Poor

Ngoc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

6/10 Okay

Robert, Australia

Liked: Staff & service
Hotel with English speaking staff.
Located about 15 minutes walk to Hoan Kiem lake, in busy side street in Old Quarter. Hotel needs updating. Impressed by reception with lovely, friendly and very helpful English speaking ladies, including the porter and room service maid who refreshed our room promptly each day. Hotel has tour desk. We found the buffet breakfast adequate and good with hot Viet dishes – phor, rice porridge, spring rolls, sausages, meats, veg stir-fries, and for Western tastes – corn flakes, ham, salami, omelettes, or eggs to order, salad, breads, juices, milk and good strong Viet coffee. Different hot dishes each day which we all enjoyed. Good aircon in room which overlooks busy side street. Bath perhaps needs updating. Room has fridge and snacks to choose from. Quiet room.
This review was submitted before 2018 and has not been verified.

8/10 Good

s, tokyo

Liked: Staff & service, room comfort
Room was too old!!!
Room was not clean enough and too old. Staff was helpful and location is very close to travel spot.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Kai

Liked: Cleanliness
Disliked: Room comfort
the room is clean but floor isn't. staff is friendly, breakfast also good. i may book a higher level room for outside facing window.
This review was submitted before 2018 and has not been verified.

6/10 Okay

A et D, paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bien situé,dans la vielle ville
This review was submitted before 2018 and has not been verified.

8/10 Good

karine, bordeaux

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hôtel très bien placé, accueil excellent
cet hôtel est très bien placé, tout près du lac . le personnel est très accueillant et s'est organisé pour nous permettre de prendre notre chambre le plus rapidement possible ( décalage horaire oblige, nous avions besoin de dormir)
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Akira, 日本

Liked: Cleanliness, staff & service
立地よしでスタッフはとてもフレンドリー
評価5はコストとクラスを旅行目的で考慮した評価です。 （セールで一部屋2000円で宿泊。一人あたり1泊650円を考えると最高でした。） 3名でトリプルを予約。 朝から深夜まで出かけていたので朝食と寝るだけの利用。 ホテルでユックリしたい方は4星以上を選択下さい。 シングルベッド3台で日本のビジネスホテル程の広さ。 ベッドの硬さも問題無し。 トリプルルームはエアコンが2台と扇風機も有り、暑い日でも問題無し。 金庫/冷蔵庫/ポット/CDプレーヤー/ドライヤー アメニティー（歯ブラシ含）と一通り揃っていました。 タオルも人数分毎日交換されていました。 風呂とトイレが綺麗でしたがシャワーの水圧は強く有りません。 バスタブにカーテンが無い（半分ガラス囲い）ので シャワーの向きを注意しないとトイレがぬれてしまいます。 お湯はかなり高温迄出たので、冬場も問題なさそうです。 バスタオルは問題ありませんが、中タオルが少しボロボロ 神経質な人は持参を推奨します。 大通りを入った場所なので、車の騒音は少し多くホテル前は渋滞しがち。 トリプルルームは7階でしたが エレベータは6階迄です。 ポーターが荷物を運んでくれるので問題無し。 英語は必須ですが、中学英語程度の私でも 十分に会話を楽しめ、ベトナムで気に入った食べ物とか お奨めの店とかとにかく楽しませてくれる。 朝食はビュッフェとオーダ形式 メニューは無いのですが、目玉焼きやフォーを頼むと作ってくれました。 フォーも美味しかったです。 早朝出発を伝えると朝食弁当とウェックアップコールと 気を利かしてくれました。 （折角ですが残金のドンで空港で食べるので断りました。 　空港は出国審査前でバインミーが4万ドン（町中で2万ドン） 　出国審査後は同じ店で6ドルなので審査前がお奨め）
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Magnus, København

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God kvalitet til prisen
Vi var super tilfredse med vores ophold på Hanoi Crystal Hotel. Kvaliteten var rigtig god i forhold til prisen, og det er placeret i den bedste del af byen. Alt personalet var meget venlige og meget hjælpsomme, fx i forhold til leje af scooter. Hvis man ikke behøves den store luksus, kan det dette klart anbefales. Det er anden gang vi bor der, og håber at vi kommer tilbage.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

8/10 Good

Bevis, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well-located budgetable hotel with nice staff
We were three 25+ travelers who stayed in this hotel for 4days3nights. Our stay was pleasant with extremely friendly staff. Although the hotel/room interior may look a little bit old, all in all is a comfortable experience. Breakfast is good with Vietnamese noodles and different cooking of egg e.g scramble/boiled/sunny side up etc. Tour pick-up time is unbeatable because we were the last so can have more time for breakfast/sleep.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

joy, philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, big room, big toilet
Very nice staff esp. emma, henry and also lily. Emma recommended the best beef noodle. There were some problems with the room at first but they were efficient enough to fix it immediately. Located near everything at the old quarter. We'll definitely book this hotel again if ever i will visit hanoi again.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

여행자, 한국

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
최악의 호텔
예약전에 호텔에 메일을 보내 패밀리 룸에 발코니가 있는지 확인했고 발코니가 있는지 확인하고 예약했는데 막상 가보니 발코니가 없다하여 메일보낸걸 확인시켜줬더니 그 직원은 그만 뒀고 그직원이 잘 알지 못한상태에서 메일 답장을 한거라 무책임하게 말하더군요. 너무 덥고 지친 상태라 그냥 주는방에 갔는데 방은 너무 지저분하고 수압도 약하고. 최악은 작동이 되는지 조차 의심이 가는 에어콘이었습니다. 창문에 방충망도 없어 창문도 열수가 없었습니다. 다음날 아침 6시 체크아웃을 해야해서 도시락을 부탁했는데 2분만 1분만하던 도시락은 결국 6시 10분이 넘어서야 나왔고. 참 방을 나설때 물소리가 나서 혹시나 욕실에 물을 안장궜는지 봤더니 욕실 천정에서 물이 새고 있더군요. 그리고 다른분들이 봤다는 그것도 저희도 보고 말았네요
This review was submitted before 2018 and has not been verified.

8/10 Good

samuel, quebec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel exceptionnel
Bel hotel bien située. Assez propre et confortable. Ils ont pu nous accommoder sur plusieurs points. Nous avons réservé une nuit à 340 000 d et sommes resté une deuxième au même prix.
This review was submitted before 2018 and has not been verified.

6/10 Okay

yosshi-, Nago

Liked: Staff & service
市内見学には好都合
ホテルのスタッフの人柄がとても良い。朝食が美味しい。が主な印象です。とてもコンフォータブルなところがよかったです。
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ห้องพักดี อาหารใช้ได้ ใกล้ที่ท่องเที่ยว โรงแรมใกล้กับถนนคนเดิน สามารถเดินรอบๆ ได้ และโรงแรมเตรียมแผนที่ให้ด้วย
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in the Old town of Hanoi
The staff of the Hanoi Crystal hotel are very professional, knowlegdeable and courteous. They have always accomodated my needs, even when I showed up on the wrong day! I have seen them bend over backwards to help other people. Amenities and rooms very clean and lovely. We were greeted each morning by name and had a delicious breakfast - I can recommend the omelettes and their chicken noodle soup. The hotel also provide tours, both of my trips to Halong bay and Sapa were arranged by them were seamless and enjoyable. I highly recommed this hotel for pleasure or whatever you may be requiring.