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Grand Cititel Hanoi Hotel & Spa

4.0 star property
Wake up to a delicious breakfast and immerse yourself in local culture near Hoan Kiem Lake.

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Photo gallery for Grand Cititel Hanoi Hotel & Spa

Exterior
Lobby
Suite City View Room | Premium bedding, pillowtop beds, in-room safe, desk
Hallway
Reception
In the heart of Hanoi, Grand Cititel Hanoi Hotel & Spa offers a tranquil retreat. Start your day with breakfast at The Shii Kitchen, then stay connected with in-room WiFi and explore nearby Hoan Kiem Lake. Guests rave about the helpful staff.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Spa
  • Room service
The current price is AED 230
AED 261 total
includes taxes & fees
25 Feb - 26 Feb

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite City View Room

Suite City View Room | Premium bedding, pillowtop beds, in-room safe, desk

Suite City View Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Designer toiletries
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, pillowtop beds, in-room safe, desk

Superior Double Room

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Designer toiletries
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room

Grand Deluxe Room | City view

Grand Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
Premium bedding
Designer toiletries
  • 22 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Grand Deluxe Room

Grand Deluxe Room | Street view

Grand Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Suite Twin Room

Suite Twin Room | Premium bedding, pillowtop beds, in-room safe, desk

Suite Twin Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillowtop bed
Blackout drapes/curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

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9.8 out of 10, Exceptional, 3,409 reviews
The price is AED 151
AED 171 total
includes taxes & fees
17 Feb - 18 Feb
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About the neighborhood

Map
13B Tong Dan, Hoan Kiem District, Hanoi

What's nearby

  • Hanoi Opera House - 5 min walk
  • Hoan Kiem Lake - 8 min walk
  • Thang Long Water Puppet Theatre - 10 min walk
  • Hanoi Old Town Night Market - 15 min walk
  • St. Joseph's Cathedral of Hanoi - 17 min walk

Getting around

  • Hanoi Long Bien Station - 2 min drive
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪VOU CF 18B Tông Đản - ‬1 min walk
  • ‪Thai Holdings Tông Đản - ‬1 min walk
  • ‪Thưởng Trà - ‬2 min walk
  • ‪Cafe Muối - ‬1 min walk
  • ‪Lý Club - ‬2 min walk

About this property

Grand Cititel Hanoi Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Hanoi Opera House and St. Joseph's Cathedral of Hanoi are located near Grand Cititel Hanoi Hotel & Spa, which provides dry cleaning/laundry services, a bar, and a 24-hour gym. Indulge in a body treatment, a Thai massage, and a facial at the onsite spa. The on-site restaurant, The Shii Kitchen, offers breakfast, lunch, and dinner. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and a 24-hour business center are available to all guests.
You'll also enjoy perks such as:
  • A roundtrip airport shuttle (surcharge), a porter/bellhop, and massage treatment rooms
  • A 24-hour front desk, an elevator, and meeting rooms
  • Luggage storage, multilingual staff, and concierge services
  • Guest reviews speak highly of the breakfast, central location, and helpful staff
Room features
All 98 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as perks like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with hydromassage showers and designer toiletries
  • 43-inch flat-screen TVs with cable channels
  • Daily housekeeping, desks, and desk chairs

Languages

Chinese (Mandarin), English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge) up to 30 kilometers
  • 24-hour roundtrip train station shuttle (surcharge)
  • Train station shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • The Shii Kitchen

Things to do

  • 24-hour fitness center
  • Full-service spa

Family friendly

  • Dining table
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Conference center (538 square feet of space)
  • Meeting room

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - Thai
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator
  • Elevator door width (inches): 39
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch flat-screen TV
  • Cable channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 600000.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 500000 (one-way), (up to 18 years old)
  • Rollaway bed fee: VND 600000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Grand Cititel Hotel
Grand Cititel Hanoi
Grand Cititel
Cititel Hanoi & Spa Hanoi
Grand Cititel Hanoi Hotel
Grand Cititel Hanoi Hotel Spa
Grand Cititel Hanoi Hotel & Spa Hotel
Grand Cititel Hanoi Hotel & Spa Hanoi
Grand Cititel Hanoi Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Grand Cititel Hanoi Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Cititel Hanoi Hotel & Spa?

Grand Cititel Hanoi Hotel & Spa doesn't offer parking.

What time is check-in at Grand Cititel Hanoi Hotel & Spa?

Check-in begins at 2 PM. Late check-in is available during limited hours.

What time is check-out at Grand Cititel Hanoi Hotel & Spa?

Check-out is at noon.

Does Grand Cititel Hanoi Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 500000 per vehicle applies.

Where is Grand Cititel Hanoi Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 5-minute walk of Ly Thai To Park and Hanoi Opera House. Hoan Kiem Lake and Hanoi Old Town Night Market are also within 15 minutes. Hanoi Long Bien Station is 22 minutes by foot and Hanoi Railway Station is 28 minutes.

Grand Cititel Hanoi Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 239 out of 287 reviews
Rating 8 - Good. 35 out of 287 reviews
Rating 6 - Okay. 8 out of 287 reviews
Rating 4 - Poor. 2 out of 287 reviews
Rating 2 - Terrible. 3 out of 287 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

LINH

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

8/10 Good

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for staying in the old town area!
Stayed 1 night in Oct 2024

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful. Quiet and clean accommodations within walking distance of old town sight seeing.
Stayed 1 night in Oct 2024

10/10 Excellent

Daryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet area, on weekdays there are lots of roadside stalls selling food. about 5-10 mins walk away from the lake
Stayed 3 nights in Jan 2025

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to explore Hanoi. Close to the centre, nice rooms and a great Skybar.
Stayed 3 nights in Jan 2025

6/10 Okay

Talia

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel stay was nice and the staff at the counter were very friendly and helpful. However, our AirPods were stolen from our room. We didn’t realize they were gone until after we checked out.
Stayed 4 nights in Dec 2024

10/10 Excellent

Anh

Stayed 3 nights in Dec 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are super helpful
Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Clean and quiet. Gym needs upgrade.
Stayed 1 night in Dec 2024

8/10 Good

Celine

Traveled with family
Liked: Amenities, property conditions & facilities
Excellent customer service!! We stayed here for just 2 nights,, will definitely stay here again in our future visit. One suggestion: The shower stall could be upgraded for better drainage so that we don’t have to worry about water overflowing …
Stayed 2 nights in Dec 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are very friendly and helpful.
Stayed 3 nights in Nov 2024

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, clean, comfortable
Stayed 2 nights in Nov 2024

10/10 Excellent

Tran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Si Xuan Sandy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service was great
Stayed 1 night in Nov 2024

10/10 Excellent

Edwin, cliffiside park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent
Stayed 1 night in Oct 2024

10/10 Excellent

Stephanie

Stayed 1 night in Nov 2024

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities
All staff are very nice and helpful.
Stayed 4 nights in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for the value. Quiet yet central location
Stayed 3 nights in Oct 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely helpful staff our room was magnificent the pool area large plenty of space
Stayed 3 nights in Oct 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2024

8/10 Good

Yong Qin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was tucked away in an alley making the hotel out of sight. It was fairly decent for its room rate but there was quite a bit of drilling ongoing during our stay. The lobby and alley was lined by smokers and reeks of cigarettes the whole day. Could’ve been better but no complaints for its rate.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Danilo

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The entrance of the property was awful
Stayed 1 night in Oct 2024