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"Neat and well maintained . Coffee table with options could be nice."

"Parking is not free "

"We always stay here when visiting family nearby - we've stayed in some of the other hotels nearby but the friendliness of the staff here, from the management to front desk to those who clean, make it the 1 notch better than the others."

"Excellent customer service "

"The best "

":)"

"Iron doesn’t work well"

"New Haven Hotel I’ve stayed with multiple times due to surgeries at Yale. They were always helpful and very accommodating. Only one visit did I have to yell at the front desk as it was late and post operation recovery where kids were running the halls and jiggling door handles. This made me highly uncomfortable due to my inability to move quickly if needed. Other than that, I wish the hotel had food on site. There are several restaurants behind the hotel that are good but the area is a little sketchy in my opinion so I didn’t feel super safe doing so if I arrived late. The staff is helpful and friendly. While I hope to not have to come back for medical reasons, if I had to I would stay here. The staff always helped and provided accommodation requests I had to make my surgery stay easier: thank you!"

"Nice room hallways and outside smelled strong of pot"