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The Cloud One Hamburg - Kontorhaus

Pet-friendly hotel with bars connected to the convention center in Hamburg

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Photo gallery for The Cloud One Hamburg - Kontorhaus

2 bars/lounges
In-room safe, desk, free WiFi, bed sheets
2 bars/lounges
2 bars/lounges
2 bars/lounges

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Pet friendly
  • Housekeeping
  • Air conditioning
  • Breakfast available
The current price is AED 442
AED 537 total
includes taxes & fees
23 Mar - 24 Mar

Room options

View all photos for Comfort Room, 1 Double Bed, Terrace

Comfort Room, 1 Double Bed, Terrace | In-room safe, desk, free WiFi, bed sheets

Comfort Room, 1 Double Bed, Terrace

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Cable channels
In-room safe
Desk
Daily housekeeping
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Room, 1 Queen Bed

Business Room, 1 Queen Bed | In-room safe, desk, free WiFi, bed sheets

Business Room, 1 Queen Bed

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Cable channels
In-room safe
Desk
Daily housekeeping
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Comfortable)

In-room safe, desk, free WiFi, bed sheets

Room, 1 King Bed (Comfortable)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Cable channels
In-room safe
Desk
Daily housekeeping
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Motel One)

In-room safe, desk, free WiFi, bed sheets

Room, 1 Queen Bed (Motel One)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Cable channels
In-room safe
Desk
Daily housekeeping
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

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Exterior

AMERON Hamburg Hotel Speicherstadt

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
9.4 out of 10, Exceptional, (1008)
The price is AED 579
AED 619 total
includes taxes & fees
30 Mar - 31 Mar
AMERON Hamburg Hotel Speicherstadt

About the neighborhood

Map
Willy-Brandt-Straße 20, Hamburg, 20457

What's nearby

  • Hamburg City Hall - 9 min walk - 0.8 km
  • Miniatur Wunderland - 12 min walk - 1.1 km
  • Hamburg Cruise Center - 18 min walk - 1.5 km
  • Elbe Philharmonic Hall - 2 min drive - 1.6 km
  • St. Pauli Piers - 3 min drive - 2.5 km

Getting around

  • Messberg U-Bahn - 1 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 12 min walk
  • Hamburg Airport (HAM) - 36 min drive

Restaurants

  • ‪Hofbräu Wirtshaus am Speersort - ‬3 min walk
  • ‪Bona'me - ‬3 min walk
  • ‪Marshall Street Coffee - ‬2 min walk
  • ‪Sausalitos - ‬3 min walk
  • ‪O-Ren Ishii - ‬2 min walk

About this property

The Cloud One Hamburg - Kontorhaus

Hotel near Miniatur Wunderland
Close to Hamburg Cruise Center and Elbe Philharmonic Hall, The Cloud One Hamburg - Kontorhaus provides amenities like 2 bars. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Buffet breakfast (surcharge), a 24-hour front desk, and smoke-free premises
  • An elevator and luggage storage
Room features
All 457 rooms boast comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • 46-cm flat-screen TVs with cable channels
  • Daily housekeeping and desks

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: EUR 24.50-24.50 for adults and EUR 0-24.50 for children
  • 2 bars/lounges

Family friendly

  • Snack bar/deli

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 43
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 46-cm flat-screen TV
  • Cable channels

More

  • Desk
  • Safe
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 8 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 24.50 to 24.50 for adults, and EUR 0 to 24.50 for children
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

Property is also known as

The Cloud One Hamburg Kontorhaus
The Cloud One Hamburg - Kontorhaus Hotel
The Cloud One Hamburg - Kontorhaus Hamburg
The Cloud One Hamburg - Kontorhaus Hotel Hamburg

Frequently asked questions

Is The Cloud One Hamburg - Kontorhaus pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking at The Cloud One Hamburg - Kontorhaus?

Limited spots are available.

What time is check-in at The Cloud One Hamburg - Kontorhaus?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Cloud One Hamburg - Kontorhaus?

Check-out is at noon.

Where is The Cloud One Hamburg - Kontorhaus located?

Located in Hamburg City Center, this hotel is within a 15-minute walk of Elbe, Hamburg City Hall, and Miniatur Wunderland. Hamburg Cruise Center and Elbe Philharmonic Hall are also within 1 mi (2 km). Messberg U-Bahn and Meßberg Station are within a 2-minute walk.

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The Cloud One Hamburg - Kontorhaus Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 94 out of 163 reviews
Rating 8 - Good. 47 out of 163 reviews
Rating 6 - Okay. 16 out of 163 reviews
Rating 4 - Poor. 4 out of 163 reviews
Rating 2 - Terrible. 2 out of 163 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again, highly recommend
Stayed 2 nights in Dec 2024

10/10 Excellent

Isaakidis

Liked: Cleanliness, staff & service, property conditions & facilities
Great expiriance
Stayed 1 night in Feb 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 1 night in Feb 2025

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Jun 2024

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Hamburg!
Stayed 2 nights in May 2024

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in / lovely big room - so many dining and shopping options close by….
Stayed 4 nights in May 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish lobby and rooms.
Stayed 2 nights in Jun 2024

6/10 Okay

Renee

Liked: Cleanliness, property conditions & facilities, room comfort
Clean room and well serviced. Very small for two people, especially with lugguage. No fridge, no laundry or room service. Lobby and roof top bar were great.
Stayed 4 nights in Oct 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good advanced hotel with nice bar on rooftop
Stayed 1 night in Feb 2024

10/10 Excellent

CHRISTOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel, very cenrally located! The room was very clean and well decorated. The bar is fantastic.
Stayed 2 nights in Apr 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Atmosphere on point!
Cosy hotel, relaxed with nice amenities and quiet central location. Great staff. I had a room close to the elevator, which is fine but the beeping noise every time someone presses the button and when the elevator arrives is very unnecessary, top tip from a frequent traveler to remove or at least lower that sound.
Stayed 2 nights in Sep 2024

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room, friendly staff. Would have liked coffee/water in the room.
Stayed 2 nights in May 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very stylish and cosy hotel. Nice hotel bar but somewhat crowded at breakfast. Room very sufficient - good shower and comfortable bed. Very quiet from the street. Very good bakery one block from hotel and just two steps from the U-bahn. Will stay again if in Hamburg.
Stayed 2 nights in May 2024

6/10 Okay

Kanada

Good
Stayed 1 night in Sep 2024

6/10 Okay

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Lobby is beautiful but rooms are meh.
Room was very small and lacked amenities that are pretty standard in rooms at this price point: no mini fridge, no coffeemaker in the room, no closet.
Stayed 2 nights in Aug 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and fun
Stayed 1 night in Mar 2024

6/10 Okay

Ewen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel with wonderful rooftop bar. Rooms are very small but bed is comfortable. Lack of tea and coffee making facilities and no room fridge or mini bar was disappointing and the lack of a wardrobe was inconvenient. Otherwise, very clean and well located. Would consider again but would prefer somewhere more spacious with better in room facilities.
Stayed 3 nights in Jul 2024

10/10 Excellent

Vahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
The rooms were clean, the atmosphere of the room was a little cramped. It did not have extra accessories such as slippers, toothbrush, etc. Although my room was next to the street, no sound came inside. Breakfast was also great. Only the price is a bit expensive.
Stayed 3 nights in Jun 2024

6/10 Okay

Luis

Disliked: Staff & service
In the included services it was indicated that parking was available if you paid an additional amount of money, this condition was not specified at the time of booking the hotel. The availability of parking was one of the reasons we decided to stay at the hotel.
Stayed 1 night in Apr 2024

4/10 Poor

Peter

Liked: Cleanliness
Disliked: Property conditions & facilities
There was no place for suitcases. No storage in the room. Walking space around bed extremely tight. Night stands so small nothing can fit on it. No place to hang up stuff. The only good thing in the room was the bed- it was very comfortable.
Stayed 3 nights in Jul 2024

8/10 Good

Gregorio

Liked: Cleanliness, staff & service, property conditions & facilities
No free water nor coffee at the lounge or room.
Stayed 2 nights in May 2024

8/10 Good

Guelcan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reception service could be improved
Service could be improved. Had to phone reception from my room to fix my window - they didn’t pick it up for 20 minutes upon which I had to go downstairs myself to speak to them in person. Check-out staff could have been also more friendly
Stayed 1 night in May 2024

6/10 Okay

Kathleen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed
Nice hotel but terrible policies. I booked the room a month in advance and the price had dropped so when asked for the new lower price or even some kind of compensation like an upgrade, I was met with a resounding NO. They said they were unable to do anything for me period. I travel a lot and I would have come back there if they had any customer service whatsoever. The rooms are also tiny with no ability to make tea or coffee. I was also met with NO they do not have a kettle for use. Bar is gorgeous. They clearly spent a lot of their money there.
Stayed 1 night in Jun 2024

4/10 Poor

Munich

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The service of the hotel is so bad . The cleaning service will just entered your room early in the morning at 8am without knocking the door in advanced. I was staying in this room for 2 night and the cleaning service woman just entered my room when i was inside the room ! I told the front dest and they didnt even remind the cleaning woman about it . Another thing is that i forgot my stuff in the room , came back on the same day to search for it , they couldnt find me thing and asked me to write an email , and till now no reply from the hotel . Worst experience!
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor response time to incoming phone calls!
My train was delayed by over two hours. I had someone waiting in the lobby. I tried calling the hotel and was put on hold for fifteen minutes. I sent a message, as I was directed to requesting a callback. The message said I would get an email. NO CALLBACK. NO EMAIL. When I arrived at the hotel, there were three associates at the reception desk. When I told them what happened, they were indifferent. I don’t blame them. They’ve just never been trained in the art of customer service. Can’t wait to see the bill for fifteen minutes of roaming charges. An additional delight!
Stayed 2 nights in Jul 2024