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"We ran out of toilet paper, called the number and they sent me to a storage where there was no toilet paper. I asked for a solution and was told that there is nothing to do. This is unacceptable. There are many solutions. I asked if they could open a vacant room for me to take toilet paper from there. They said no. Few days later I discovered that the toilet paper was in laundry room and they sent me to the wrong place. You must fix it. If you are a self service you must have a solution for toilet paper refill and know where guest can take it from. Another thing is that you never sent us the code for the garage. Good that we called in advance and asked ourselves. The person didn't know to say if the garage is connected to the hotel but at least gave us the code. Good thing we did it because you never sent it, and when we called on arrival since things didn't work for us initially, no one have answered the phone. Otherwise everything was great."

"It was good and near to bus station"

"We visited Halstatt over the Christmas holiday and fell in love with this gem of a town. While it is a bit overrun with tourists at this time of year, Halstatt Hideaway is set above the hustle and bustle and always offered a quiet escape. We stayed in the green suite and had beautiful views of the lake and town from our windows. Breakfast provided by the staff was a treat each morning. If you're planning on visiting during Christmas, beware that a lot of shops and restaurants are closed, so you'll need to plan ahead. Put Halstatt and Halstatt Hideaway on your bucket list...it's the type of town you can't get lost in and beauty lies down every tiny street and around every corner."

"Nice place close to a small ski resort. Larger resort are also reachable, like Dachstein West within 17km Free parking "

"Hotel staff were very friendly and accommodating! Also very near the ferry station as well!"

"Nice facility, clean and modern. Parking was difficult when we got in late and all the spaces were take. Food was average quality. Dinner not great, breakfast was ok. "

"Everything was perfect here. Breakfast was amazing. Amazing lake view with private access."

"Beautiful hotel and a spatular location."

"Arabella hotel is a unique hotel that impressed our family. Warm welcome from the reception as if you were greeted by your friends that respect you and want to look after you. We were offered as treat warm nuts in a paper bag that added on our Christmas mood upon arrival on Christmas Eve. The classic decoration and the old Austrian style was impressive but at the same time you could easily identify how well maintained this hotel is up to detail. The room was beautiful, spotless and big enough. We had breakfast pre booked and it had great selection of breakfast including freshly baked Austrian Christmas cookies. The Christmas dinner was up to Michelin star level! Super delicious. The staff were so friendly but also very professional and I can’t comment enough the person that cleaned our room as for two nights they even polished the bath and cleaned behind the bed and that explains how spotless the hotel was. Diana and Doti at the breakfast made us feel so warm on Christmas like we were with family! The swimming pool was warm enough and also very clean. The windows around the pool offer beautiful views! There was play area that our little one enjoyed as there is plenty of space and activities and games to keep kids busy. Our son was also offered a sledge to ride as it had quite a lot of snow when we visited. The location is a plus also. The only thing negative for us was that on Christmas Day we would expect a bit more festive atmosphere at the dinner. "