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"Staff was friendly and helpful. The spa was excellent."

"Very comfortable stay. Good location for us visiting family in Gosforth. "

"Staff, including cleaning staff, were friendly and helpful. I asked for quiet room and that is what I was given , so that despite it being a Friday night and a very busy one I had good night’s sleep in very comfortable bed. Hotel very well situated for Glasshouse concert Hall, easy walk and also easy to get bus into town if needed. As an older woman alone all that was very important and I will certainly stay again."

"Very nice hotel with great rooms and great food, 1 let down was the fact I had to pay £7 to use the gym and leisure club even though I was a guest at the hotel and had already paid around £100 for a room. "

"Great room. Very clean and tidy. Everything you need in it. "

"Excellent modern hotel in the centre of Newcastle and 2 mins from the station. Stayed in a family room which was spacious and had a bunk bed which the kids loved. Room was new, spacious and quiet. Excellent value for money. "

"This was my second time using this property and whilst the first time was excellent this time wasn’t as good. The main problem was that we were ignored at breakfast and when we did get there attention and ordered they forgot to bring it to us.Also the toilet wouldn’t flush, the basin tap was loose on arrival and it took 2 days to get sorted."

"I was attending a 3day meeting in the hotelwith good rooms for both the meeting & the bedrooms. Food that they service was really good quality."

"Very clean and updated "

"Staff were lovely and friendly and so helpful. Bed was not too comfy and bit noisy at night due to other customers. Breakfast was decent and included."

"Food a bit expensive. "

"Neat and clean hotel with excellent facilities. Good value for the money we paid. "