4/10 Poor
Marie, Castle Rock
Traveled with family
13 February 2025
Disliked: Staff & service, amenities, property conditions & facilities
We got in a little later and got the "last room", (203) which made me nervous. The room was not renovated, beat to hell and heading overall ick feeling. I'll post pictures here. The worst part about it was the mattress pad was itchy, and the sheets were super thin so I had to sleep fully dress so I didn't itch myself to death.
Safety: The outside doors say use key, but there's no key lock. So anybody can get into the building at any time. They also have old school keys, which anybody can make a copy of.
There was no way I was going to stay another night. I told the front desk clerk that I wanted my second night refunded and I would go elsewhere. They play dumb and told me because I looked it through Expedia I had to deal with them... Even though I paid them. I talked to Expedia and they talked to the front desk and supposedly I'm supposed to get a refund.
The other reviews sound great so maybe the renovator rooms are nice . If that's the case they should take 204 and other non renovated rooms off there availability list.
Marie
Stayed 2 nights in Feb 2025