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Hotel San Carlo

2.5 star property
Guanajuato hotel in Zona Centro with a 24-hour front desk

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January 2025

Photo gallery for Hotel San Carlo

Balcony
32-inch flat-screen TV with digital channels, TV
Room amenity
Iron/ironing board, free WiFi
Front of property

Reviews

5.2 out of 10

Popular amenities

  • Laundry
  • 24/7 front desk
  • Kitchen
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed | Iron/ironing board, free WiFi

Double Room, 1 Double Bed

Highlights

Separate dining area
Kitchenette
Flat-screen TV
Ceiling fan
Private bathroom
Microwave
Free bottled water
Digital channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, 2 Bedrooms (2 Double Beds)

Iron/ironing board, free WiFi

Triple Room, 2 Bedrooms (2 Double Beds)

Highlights

Separate dining area
Kitchenette
Flat-screen TV
Ceiling fan
2 bedrooms
Private bathroom
Microwave
Free bottled water
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 3 Bedrooms (5 Single Beds)

Iron/ironing board, free WiFi

Room, 3 Bedrooms (5 Single Beds)

Highlights

Separate dining area
Kitchenette
Flat-screen TV
Ceiling fan
3 bedrooms
Private bathroom
Microwave
Free bottled water
  • Sleeps 8
  • 5 Twin Beds

View all photos for Quadruple Room, 2 Bedrooms (2 Double Beds)

Iron/ironing board, free WiFi

Quadruple Room, 2 Bedrooms (2 Double Beds)

Highlights

Separate dining area
Kitchenette
Flat-screen TV
Ceiling fan
2 bedrooms
Private bathroom
Microwave
Free bottled water
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 3 Bedrooms (3 Double Beds and 2 Single Beds)

Iron/ironing board, free WiFi

Room, 3 Bedrooms (3 Double Beds and 2 Single Beds)

Highlights

Separate dining area
Kitchenette
Flat-screen TV
Ceiling fan
3 bedrooms
Private bathroom
Microwave
Free bottled water
  • Sleeps 8
  • 5 Twin Beds

Similar properties

Front of property

Hotel San Diego

Free WiFi
Restaurant
Bar
Room service
8.6 out of 10, Excellent, (1003)
Hotel San Diego

About the neighborhood

Map
Av. Juarez 117, Colonia Centro, Guanajuato, GTO, 36000

What's nearby

  • Alley of the Kiss - 2 min walk
  • University of Guanajuato - 6 min walk
  • Union Garden - 6 min walk
  • Juarez Theater - 7 min walk
  • Mummies Museum - 17 min walk

Getting around

  • Bajío Intl. Airport (BJX) - 24 min drive

Restaurants

  • ‪Callejón del Beso - ‬2 min walk
  • ‪Callejón del Beso - ‬2 min walk
  • ‪Presa de la Olla - ‬5 min walk
  • ‪KFC - ‬4 min walk
  • ‪Fonda Doña Petra - ‬1 min walk

About this property

Hotel San Carlo

Hotel located in Zona Centro
Hotel San Carlo provides amenities like a terrace and dry cleaning/laundry services. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • A roundtrip airport shuttle (surcharge), a 24-hour front desk, and smoke-free premises
  • Tour/ticket assistance and luggage storage
Room features
All guestrooms at Hotel San Carlo include perks such as separate dining areas, in addition to amenities like free WiFi and free bottled water.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with digital channels
  • Separate dining areas, kitchenettes, and microwaves

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Family friendly

  • Kitchenette
  • Microwave
  • Separate dining area
  • Separate living room

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Digital channels

Food and drink

  • Dining room
  • Free bottled water
  • Kitchenette
  • Microwave

More

  • Iron/ironing board (on request)

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Hotel San Carlo Guanajuato
San Carlo Guanajuato
Hotel San Carlo Hotel
Hotel San Carlo Guanajuato
Hotel San Carlo Hotel Guanajuato

Frequently asked questions

Is Hotel San Carlo pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel San Carlo?

Hotel San Carlo doesn't offer parking.

What time is check-in at Hotel San Carlo?

Check-in begins at 3 PM.

What time is check-out at Hotel San Carlo?

Check-out is at noon.

Does Hotel San Carlo provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel San Carlo located?

Located in Zona Centro, this hotel is steps from Hidalgo Market, Alley of the Kiss, and Reforma Garden. San Roque Temple and Plaza de San Fernando are just steps away.

Hotel San Carlo Reviews

Reviews

5.2
Rating 10 - Excellent. 7 out of 56 reviews" "
Rating 8 - Good. 10 out of 56 reviews" "
Rating 6 - Okay. 8 out of 56 reviews" "
Rating 4 - Poor. 11 out of 56 reviews" "
Rating 2 - Terrible. 20 out of 56 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

2.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The drain smell in all room. There were roaches. The bed was dirty. We left the hotel the second day and we paid for seven days. They didn’t give me my reimbursement.
Stayed 7 nights in Nov 2018

2/10 Terrible

Verified traveler

Stayed 2 nights in Oct 2018

4/10 Poor

Zaira, Houston, Tx

Disliked: Staff & service
Convenient location but no hot water and the guy forgot to give us the remote for the tv, I spoke with a lady and she apologized and she said the guy was new. I appreciated they took care of our luggage because we got there before check in but when we came back to the hotel at night, we payed extra cash to get a bigger room and at the moment of check out she charged us again for “using all 3 beds” when we only used 2 and it didn’t make sense since we payed for the extra beds.
Stayed 1 night in Oct 2018

8/10 Good

Alex

Liked: Cleanliness, staff & service
Good location, good price for a very simple hotel. You got what you pay for
Stayed 1 night in Sep 2018

2/10 Terrible

Japheth

Extortion and Fraud - Attention Property Owners
Now that we are out of there and I’ve had the false review taken down I can tell you what really happened! We were put in an unfinished partially furnished room, you could see the springs through the sheets on the bed and there was an opening in the wall between the bathroom and the lobby where a full-grown man could easily fit through. I left a “check in review” then spoke with the manager who agreed that our reservation was for a better room after I showed her on the screen of my laptop. Before that they were trying to convince us that we were wrong. they had rented our room and we could move the next day. The next morning, the usual lady was behind the desk but also another lady we hadn’t seen before. The lady said they couldn’t move us to the new room until I wrote them a good review saying how wonderful the new room is, how excellent the staff are etc. Apparently, the owner received the check in review and was mad. She wasn’t kidding. She said that we would have to show her that we had written a good review or they weren’t going to let us in the room that we were supposed to be in in the first place! I said she was trying to hold us hostage and she said yes. We wrote review and returned to hotel, she took us to the new room. This was literally extortion. She should be fired. The new room wasn’t close to what we paid for. The kitchenette and dining area was an unplugged microwave on a shelf, general condition very poor. This place should be investigated by tourism board.
Stayed 3 nights in Aug 2018

6/10 Okay

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2018

2/10 Terrible

Joel, Mansfield, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unfortunately, in that supposed hotel, good and kind people work, but also people without experience in the hotel industry work creating unpleasant moments for clients, and that was my case
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

The location is great, although, the beds are too hard and the bathroom is way to small.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveler

Stayed 4 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

4/10 Poor

Pedro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water!!
Stayed 1 night in Dec 2017

2/10 Terrible

Juan, Santa Fe, NM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel gave my confirmed room to somebody else...
Arrived fifteen minutes before checkin time after driving 1,500 miles in two days. Was informed that "my" hotel room had been given to somebody else, but that the owners had a room waiting for me at another hotel owned by the same people. Had selected this hotel because of it's across the street from the Hidalgo Market. July is peak season and all hotels in the area were fully booked. Ended up staying in a room that was "still under construction." Curtailed my six day stay in Guanajuato to two days.
Stayed 6 nights in Jul 2017

4/10 Poor

Carlos, San Luis Potosí, México

Liked: Cleanliness
Está en un buen lugar. No tiene estacionamiento y la persona de la recepción, molesta, nos mandó a una pensión que nos rechazó. No tenían toallas suficientes, y solo un jabón por habitación doble. Un servicio de hotel de 15 dólares.
Stayed 2 nights in Nov 2018

10/10 Excellent

kevin

Liked: Staff & service, property conditions & facilities, room comfort
-
Excelente servicio, el personal se porto muy amable y atento, muy buena ubicación, lo recomiendo.
Stayed 2 nights in Oct 2018

8/10 Good

Eva, USA

Liked: Cleanliness, staff & service
Esta limpio pero DEMACIADO AUSTERO. No hay personal para ayudar con el equipaje y la entrada es el segundo piso y son gradas. No hay donde colgar la ropa. No hay cafetera, un dia no habia agua caliente, me bañe con fria. yo compre cleanex y papel para secarnos las manos. El sanitario esta demaciado incomodo. La empleada Elida fue muy amable y se encargo de que si hubiera agua caliente para bañarnos. La ubicación es perfecta para conocer la ciudad caminando. (Hay que llevar su propia plancha y secadora de pelo).
Stayed 4 nights in Oct 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
HOTEL CENTRICO
EN LA REGADERA DEL BAÑO NO HABIA UN MURO O ALGUNA PROTECCION PARA QUE EL AGUA NO SE DERRAMARA Y FUERA A DAR HASTA LA HABITACION. VI UN INSECTO PARECIDO A UN TECUEJO... LA CAMA AUNQUE DIJERON QUE ERA MATRIMONIAL ESTABA MAS PEQUEÑA, Y DORMI CON EL TEMOR DE CAERME POR EL POCO ESPACIO PARA DORMIR. EL PERSONAL DE LA NOCHE MUY POCO AMABLE
Stayed 1 night in Sep 2018

2/10 Terrible

ELSA MARIBEL

Liked: Cleanliness
Disliked: Staff & service
Se demoran mucho en entregar factura, una semana y
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Las camas son súper incómodas, el baño demasiado pequeño y solo si la pidas hay agua caliente, y no tienes ni siquiera lo que te promete el anuncio y siempre te quieren cambiar habitaciones más pequeñas
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort
Un hotel espantoso
Un hotel que excede exageradamente su precio a lo que ofrece. No cuenta ni siquiera con lo esencial en una habitacion. El baño no tiene ventana, solo un hueco que da a la recepcion. Ni siquiera una jabonera o un toallero donde puedas poner tus cosas. La habitacion solo tiene la cama y nada mas. Ademas es super ruidoso. No hay un momento en la noche en que no se respete el silencio. Sinceramente nada pero nada recomendado. No vale ni siquiera una cuarta parte de lo que cobran. El precio es un verdadero robo a cualquiera. Simplemente no lo recomiendo ni para una persona sola. Esta horrible.
Stayed 2 nights in Jul 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Desagradable
El costo es muy alto para los servicios que te ofrecen, las instalaciones sucias. En mi estancia no cambiaron las sábanas y las toallas. No lo recomiendo por ningún motivo!!!!
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Staff & service
No regreso
la experiencia en Guanajuato fue muy mala iniciando con el grupo de Expedia.com y con el hotel Frida, ya que no respetaron la reservación que tenia, estaba cansado de manejar y solo queria descansar y tenga que en hotel Frida no tenian conocimiento del mi alojamiento despues de una hora al telefono CON ATENCIÓN A CLIENTE EXPEDIA , me dieron una reserva en hoter San Carlo, el Hotel esta bien para los que van a su desmadre pero para personas que quieren descansar No, mucho Ruido en la zona un olor a garnacha desde que entras y a toda hora del día, no cuenta con estacionamiento una complicación ... NO ESTOY CONTENTO Y ME ARREPIENTO DE RESERVAR CON EXPEDIA.
Stayed 2 nights in Jul 2018

8/10 Good

Jessica, Torreón, Coahuila

Hotel sencillo y funcional. Con todo lo básico y buen servicio del personal.
Stayed 1 night in Jun 2018

2/10 Terrible

Alejandra, Zacatecas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
La única ventaja, es que está en el centro, pero como no tiene cochera; tendrás que pagar extra por pensión. El hotel es caro para lo que ofrece; sin amenidades de ningún tipo. Los colchones muy viejos e incómodos; con hoyos. El baño muy rústico.
Stayed 2 nights in Jun 2018

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación, buen trato por parte del personal y habitaciones super amplias y muy limpio.
Stayed 1 night in May 2018

8/10 Good

Luis Fernando

Liked: Cleanliness, staff & service
Lo necesario
El hotel es pequeño, la habitación es moderada, pero excelente servicio, por parte de la seguridad, de la recepción, casa comoda y televisión por cable siempre disponible. Lo unico negativo en condiciones es la regadera que no tiene cortina pero eso no evita para que tengas una gran estancia comoda... Finalmente excelente ubicación… Muy bueno, Gracias hotel San Carlo