First, this hotel is NOT in Tonala, but in Santa Cruz de las Juertas, a zone outside of and aboujt 115 minute bus ride from Tonalá centro. Second, this is listed as a 4-star hotel, but falls far short of what we have seen for one and two-star hotels..Third this neighborhood is not considered safe or wholesome by residents we spoke to. Fourth, our room did not meet minimum standards of safety and amenities - no soap, unstable floor of bath, leaking bath, no soap, high speed gardener tools used just outside our room at 5 amd t6pm, towles changed only if left on floor per instructions. Also, our room was ransacked and electronic cables and $110 stolen, evidently by someone who had key to room. At 1am, someone knocked at our door and tried to enter our room. We took pictures, reported to Expedia who helped us relocate. We also reported to new owner who said she would look at security films taken in hallway of our room. She never got back nor did she refund money for the six nights paid in advance we did not stay there. Frightening and horrible. Not recommended. We went to a wonderful place in Tonala, even though our trip was cut short.