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Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only

4.5 star property
Indulge your senses on an idyllic beach retreat where every whim is catered to.

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Photo gallery for Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only

On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • Breakfast included
  • Pool
  • Free airport shuttle
  • Bar
  • 24/7 front desk

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Honeymoon Room, 1 Bedroom, Pool View (Caribbean Honeymoon Walkout)

Honeymoon Room, 1 Bedroom, Pool View (Caribbean Honeymoon Walkout) | Minibar, in-room safe, individually furnished, blackout drapes

Honeymoon Room, 1 Bedroom, Pool View (Caribbean Honeymoon Walkout)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 1 Bedroom, Ocean View (Caribbean Luxury Oceanview)

Luxury Room, 1 Bedroom, Ocean View (Caribbean Luxury Oceanview) | View from room

Luxury Room, 1 Bedroom, Ocean View (Caribbean Luxury Oceanview)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 31 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Bedroom, Garden View (Lover's Lagoon Honeymoon Premium)

Premium Room, 1 Bedroom, Garden View (Lover's Lagoon Honeymoon Premium) | View from room

Premium Room, 1 Bedroom, Garden View (Lover's Lagoon Honeymoon Premium)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Bedroom, Partial Ocean View (Caribbean Tropical Premium)

Minibar, in-room safe, individually furnished, blackout drapes

Premium Room, 1 Bedroom, Partial Ocean View (Caribbean Tropical Premium)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Garden View (Caribbean Deluxe)

Minibar, in-room safe, individually furnished, blackout drapes

Deluxe Room, 1 Bedroom, Garden View (Caribbean Deluxe)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Garden View (Caribbean Walkout Deluxe)

Deluxe Room, 1 Bedroom, Garden View (Caribbean Walkout Deluxe) | Minibar, in-room safe, individually furnished, blackout drapes

Deluxe Room, 1 Bedroom, Garden View (Caribbean Walkout Deluxe)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Pool View (Swim Up Lover's Lagoon)

Club Room, 1 Bedroom, Pool View (Swim Up Lover's Lagoon) | Minibar, in-room safe, individually furnished, blackout drapes

Club Room, 1 Bedroom, Pool View (Swim Up Lover's Lagoon)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Bedroom, Ocean View (Caribbean Butler Suite w/ Soaking Tub)

View from room

Room, 1 Bedroom, Ocean View (Caribbean Butler Suite w/ Soaking Tub)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Beach View (Caribbean Beachview Club Level)

Minibar, in-room safe, individually furnished, blackout drapes

Club Room, 1 Bedroom, Beach View (Caribbean Beachview Club Level)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 39 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Penthouse, 1 Bedroom, Beach View (Caribbean Penthouse Club Level Room)

Club Penthouse, 1 Bedroom, Beach View (Caribbean Penthouse Club Level Room) | Minibar, in-room safe, individually furnished, blackout drapes

Club Penthouse, 1 Bedroom, Beach View (Caribbean Penthouse Club Level Room)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 39 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Garden View (Caribbean Beachview Club L. Walkout)

Club Room, 1 Bedroom, Garden View (Caribbean Beachview Club L. Walkout) | Minibar, in-room safe, individually furnished, blackout drapes

Club Room, 1 Bedroom, Garden View (Caribbean Beachview Club L. Walkout)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 31 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Penthouse, 1 Bedroom, Ocean View (Caribbean Penthouse Club Level Room)

Minibar, in-room safe, individually furnished, blackout drapes

Club Penthouse, 1 Bedroom, Ocean View (Caribbean Penthouse Club Level Room)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Bedroom, Partial Ocean View (Caribbean Honeymoon Club Level)

Club Room, 1 Bedroom, Partial Ocean View (Caribbean Honeymoon Club Level) | Minibar, in-room safe, individually furnished, blackout drapes

Club Room, 1 Bedroom, Partial Ocean View (Caribbean Honeymoon Club Level)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Caribbean Honeymoon Beachview Club Level

Caribbean Honeymoon Beachview Club Level | Minibar, in-room safe, individually furnished, blackout drapes

Caribbean Honeymoon Beachview Club Level

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 39 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom, Garden View (Grande Rondoval w/Private Pool Sanct.)

Minibar, in-room safe, individually furnished, blackout drapes

Luxury Suite, 1 Bedroom, Garden View (Grande Rondoval w/Private Pool Sanct.)

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Private pool
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Sandals Regency La Toc - ALL INCLUSIVE Couples Only

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  • Pool
  • Breakfast included
  • All inclusive
8.6 out of 10, Excellent, 363 reviews
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About the neighborhood

Map
Pigeon Island Causeway, (PO Box GI 2247), Gros Islet

What's nearby

  • Pigeon Island National Landmark - 7 min walk
  • Rodney Bay Marina - 3 min drive
  • Splash Island Water Park Saint Lucia - 7 min drive
  • Smugglers Cove - 8 min drive
  • Reduit Beach - 15 min drive

Getting around

  • Hewanorra Intl. Airport (UVF) - 103 min drive

Restaurants

  • ‪Gourmet Marché - ‬4 min drive
  • ‪Hunter Steakhouse - ‬4 min drive
  • ‪Gros Islet Street Party - ‬3 min drive
  • ‪Spinnakers Restaurant & Beach Bar - ‬7 min drive
  • ‪Aquarius Bar - ‬5 min drive

About this property

Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only

Luxury all-inclusive property near Rodney Bay Marina
At Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only, you can look forward to a free breakfast buffet, a free roundtrip airport shuttle, and an adjacent golf course. With a white sand beach, a beach bar, and sun loungers, this property is the perfect place to soak up some sun. Indulge in a facial, a body wrap, and aromatherapy at Red Lane Spa, the onsite spa. At the 12 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Italian cuisine. Fitness classes are offered at the 24-hour health club; other things to do include sailing, snorkeling, and water skiing. In addition to a nightclub and a swim-up bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 5 outdoor pools with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Limo/town car service, 2 outdoor tennis courts, and luggage storage
  • A banquet hall, golf clubs on site, and laundry services
  • Guest reviews give top marks for the helpful staff
Room features
All 311 individually furnished rooms include thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LED TVs with cable channels
  • Furnished balconies or patios, refrigerators, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving excursions
Snorkeling
Water skiing
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball
Access to 9-hole golf course
Golf green fees
Transportation to golf course

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free 24-hour roundtrip airport shuttle
  • Airport shuttle at scheduled times
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7:30 AM–11:00 AM
  • 12 restaurants and 1 coffee shop/cafe
  • 8 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Restaurants on site

  • Bayside Restaurant
  • Toscaninis
  • Josephines Creperie
  • Olde London Pub
  • Mariners

Things to do

  • 24-hour health club
  • 5 outdoor pools
  • 2 outdoor tennis courts
  • Access to nearby outdoor pool
  • Fitness classes
  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Kayaking
  • Nightclub
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Volleyball
  • Water skiing
  • Windsurfing

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf clubhouse
  • Golf clubs
  • Golf privileges (optional)
  • Golf pro shop
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • iPod dock
  • LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

Outdoor space

  • Furnished balcony or patio

More

  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property caters to couples, including same-sex couples.
This hotel is exclusively for adult couples.
Guests who book a room category with butler service included must contact this hotel in advance to provide their preferences.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Sandals Grande St. Lucian ALL INCLUSIVE Couples Only
Sandals Grande St. Lucian All Inclusive Couples Cap Estate
Sandals Grande St. Lucian All Inclusive Couples
Sandals Grande St. Lucian All Inclusive
Sandals Grande St. Lucian Spa Beach Resort All Inclusive

Frequently asked questions

Does Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only have a pool?

Yes, this property has 5 outdoor pools.

Is Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only?

Self parking is free at this property.

What time is check-in at Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only?

Check-out is at 11 AM.

Does Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs at scheduled times.

Are there all-inclusive benefits at Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only located?

Located in Cap Estate, this beachfront property is next to a golf course and within a 10-minute walk of Windward Islands and Pigeon Island National Landmark. Saint Joseph the Worker Catholic Church and Friday Night Street Party are also within 1 mi (2 km).

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Sandals Grande St. Lucian - ALL INCLUSIVE Couples Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 172 out of 312 reviews
Rating 8 - Good. 83 out of 312 reviews
Rating 6 - Okay. 28 out of 312 reviews
Rating 4 - Poor. 16 out of 312 reviews
Rating 2 - Terrible. 13 out of 312 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ismail

Liked: Staff & service, amenities
Good beach, Excellent dining options 24 hr gym Some areas if hotel could be better maintained such as the pool areas
Stayed 3 nights in Jan 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible room view. Not as fancy as other resorts I’ve stayed out. Reservation dinners were average. Long wait at one reservation restaurant due to overbooking. I like the casual atmosphere of this resort though. Superbowl party was above and beyond
Stayed 5 nights in Feb 2025

10/10 Excellent

Jacob

Liked: Amenities
Kelvin with the entertainment staff was awesome the guy was so much fun and lead my wife and I to many fun events and treated us like his best friend can’t say enough about this place and its staff absolutely amazing
Stayed 5 nights in Jan 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities
Beautiful hotel
Stayed 5 nights in Oct 2024

6/10 Okay

DeAnna

Liked: Cleanliness, staff & service, amenities
Great property, food and drinks were just average and rooms could use some updating in comparison to other all inclusive resorts we’ve been to.
Stayed 6 nights in Jan 2025

10/10 Excellent

Stefany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best food and adults only stay!
Stayed 4 nights in Jul 2024

10/10 Excellent

Shalini

Liked: Property conditions & facilities
Excellent
Stayed 3 nights in Sep 2024

10/10 Excellent

Debbi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I thoroughly enjoyed our time at sandals grande where we celebrated our 35th wedding anniversary. The staff and property provided a pampered experience.
Stayed 6 nights in Aug 2024

10/10 Excellent

Grace E

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff is incredible!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was impeccable. Very clean and everyone was so helpful.
Stayed 6 nights in Jul 2024

8/10 Good

Rebecca Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel overall, room was nice (Pigeon Island building with Atlantic view) but bathroom needed updating. Shower was not all tile, had a traditional white tub and the caulk around faucet was failing making the faucet start to fall off. Was disappointed at check in, paid for ocean view expecting a view of the Caribbean but had an Atlantic view that includes a close road where you will hear locals playing loud music late at night and see cars passing by. Tried to swap to a Caribbean view room but was told it was $800 upcharge per night. Pool area is very nice as well as the beach. Calm water and nice sand. Pigeon Island is right next door so you can walk over and climb the mountains which has awesome views. Food is good, Gordons had awesome Snapper. Book reservations for it right when you get there, we had to wait 4 days to get the first one available.
Stayed 8 nights in Nov 2024

4/10 Poor

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t usually rate like this. I will start with the long scary drive from the airport. Staff is trained to be polite but seldom look at you when speaking, so you are not sure if they are speaking to you. They are barely audible. The service at the beach is nonexistent and outdoor restaurants are less than satisfactory. The food was precooked and dry. And it took forever to be served. We will not be visiting Sandals again. It was our 40th anniversary they didn’t do anything special for us, they kind of ruined it. 🙁
Stayed 4 nights in Nov 2024

6/10 Okay

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but definitely overrated…a dinner buffet would be good
Stayed 5 nights in Jun 2024

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dry relaxing area for smokers
Stayed 6 nights in Jun 2024

8/10 Good

Tatiyiana

Liked: Amenities, property conditions & facilities
Great!
Stayed 4 nights in Jul 2024

10/10 Excellent

Dr. Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming and very personable. We enjoyed our week and look forward to visiting again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Achille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for vacation n honeymoon
Stayed 5 nights in Oct 2023

8/10 Good

Aniela

Liked: Cleanliness, amenities, property conditions & facilities
The facilities were clean, well kept and excellent overall. There were picturesque spots for relaxation everywhere so it was never overcrowded in any one area. We took full advantage of the water sports which we thoroughly enjoyed. The food was okay. There were lots of options but we felt that it lacked flavour. The service was not what we experienced at other Sandals or even other resorts. Some staff were very friendly and helpful, others seemed to be very unhappy and that resulted in sub-par service. Overall it was a good stay, but the service definitely needs improvement.
Stayed 3 nights in Sep 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Vacation without moving too much
Stayed 4 nights in Feb 2024

6/10 Okay

Betty B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nightly entertainment was not good in comparison to other places i have stayed
Stayed 5 nights in Jun 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, wonderful views of the park.
Stayed 7 nights in Nov 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many guys walking up and down th n each trying to sell excursions. It's annoying. Our concierge person was wonderful.
Stayed 6 nights in Jul 2024

6/10 Okay

Anna

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Some of the staff was really nice... others not so much. Our biggest issue was when things needed attention, they would say they were going to fix it, and then didn't. Our room's a/c was stuck on 24/7 at 64°. For 4 days they would say they would fix it but then did nothing. Finally we insisted on a new room and they moved us the next day to one that wasn't quite as nice but comparable. The kicker is they cleaned it and filled it same day. It had a musty smell, probably from the ac never shutting off. Their solution was to send in housekeeping to spray it with deodorizer. The fridge wasn't working right and had something red spilled in it. We said something and they didn't bother to clean it after they "fixed" it. (It was either too warm or froze everything inside). Water pot had no knob and they said they would replace it but never did. The door to the patio in our second room would not close all the way. It was just one thing after another. Food was really slow and there wasn't a buffet all the time. Just for breakfast and lunch. Some food staff really hated their job. Others were fantastic and fun to talk to. At the end they asked us how our stay was. We told them not great, they apologized and asked us why, and we told them. They didn't seem to care. Again, we complained but there wasn't any follow through. Also, don't book any excursions until you get there. Your can't cancel and get a refund. They can, however, cancel on you and there is no penalty for them. Not cool.
Stayed 7 nights in Feb 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!!
Amazing service from check in to check out. Great food, drinks and overall lovely Island vibes.
Stayed 5 nights in Aug 2022

8/10 Good

David Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 7 nights in Jul 2022