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Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

4.5 star property
Escape to this tropical paradise where you can soak up the sun on white sand beaches or enjoy local flavors at one of nine restaurants. Indulge your senses with spa treatments or get active with tennis.

Choose dates to view prices

Photo gallery for Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

On the beach, white sand, snorkeling
4 outdoor pools
Aerial view
View from property
View from property
Located in Cap Estate, Royalton Saint Lucia offers a luxurious retreat with a free breakfast buffet, poolside bar and 9 on-site restaurants serving international cuisine. Indulge in activities like snorkeling and volleyball or unwind at The Royal Spa with massages and body treatments; previous guests rave about the beach locale.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
The current price is AED 2,063
AED 2,063 total
includes taxes & fees
18 Feb - 19 Feb

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club | Premium bedding, free minibar, in-room safe, desk

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Premium bedding
  • 114 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Family Suite Ocean View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Sofa bed
Ceiling fan
Premium bedding
  • 67 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Family Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Sofa bed
Ceiling fan
Premium bedding
  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Chairman Two Bedroom Suite Ocean Front Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Sofa bed
Ceiling fan
Premium bedding
  • 303 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential one Bedroom ocean view

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential one Bedroom ocean view

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Premium bedding
  • 114 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Premium bedding
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential one Bedroom Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential one Bedroom Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Premium bedding
  • 114 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Flat-screen TV, pay movies

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Sofa bed
Ceiling fan
Premium bedding
  • 303 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Swim Out

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Premium bedding
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential One Bedroom Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Sofa bed
Blackout drapes/curtains
Premium bedding
  • 114 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

  • Pool
  • All inclusive
  • Spa
  • Parking included
7.8 out of 10, Good, 451 reviews
The price is AED 2,157
AED 2,157 total
includes taxes & fees
18 Feb - 19 Feb
Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

About the neighborhood

Map
Gros Islet, Gros Islet, LC01101

What's nearby

  • Rodney Bay Marina - 5 min drive
  • Pigeon Island National Landmark - 5 min drive
  • Smugglers Cove - 8 min drive
  • Splash Island Water Park Saint Lucia - 9 min drive
  • Reduit Beach - 21 min drive

Getting around

  • George F. L. Charles Airport (SLU) - 31 min drive

Restaurants

  • ‪Gourmet Marché - ‬2 min walk
  • ‪Hunter Steakhouse - ‬3 min walk
  • ‪Gros Islet Street Party - ‬5 min drive
  • ‪Spinnakers Restaurant & Beach Bar - ‬9 min drive
  • ‪Aquarius Bar - ‬1 min walk

About this property

Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

Luxury all-inclusive property near Reduit Beach
At Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort, you can look forward to a free breakfast buffet, a nightclub, and a poolside bar. With amenities like a white sand beach and snorkeling, this property is the perfect place to soak up the sun. Indulge in a deep-tissue massage, a manicure/pedicure, and aromatherapy at The Royal Spa, the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, and local and international cuisine. Enjoy the gym, as well as activities like volleyball. In addition to a terrace and a coffee shop/cafe, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 4 outdoor pools and a children's pool
  • Free self parking
  • Bike rentals, an outdoor tennis court, and tour/ticket assistance
  • Concierge services, a front-desk safe, and a banquet hall
  • Guest reviews speak highly of the beach locale and helpful staff
Room features
All 290 rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like air conditioning and free stocked minibars. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Sofa beds and free cribs/infant beds
  • Jetted tubs, free toiletries, and hair dryers
  • Flat-screen TVs with satellite channels
  • Balconies, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM–11:00 AM
  • 9 restaurants and 1 coffee shop/cafe
  • 10 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Gourmet Marche
  • Hunter Steakhouse
  • Grazie Italian Trattoria
  • Zen
  • Score Sports Bar

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Fitness center
  • Full-service spa
  • Nightclub
  • Outdoor tennis court
  • Sauna
  • Snorkeling
  • Tennis
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Laundry facilities
  • Snack bar/deli
  • Sofa bed

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 37

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Double sofa bed
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV
  • Pay movies
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Late check-out fee: USD 100 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royalton Saint Lucian Resort All Inclusive Cap Estate
Royalton Saint Lucian Cap Estate
Royalton Saint Lucia Resort All Inclusive Cap Estate
Royalton Saint Lucia Cap Estate
Royalton Saint Lucia All Inclusive Cap Estate
Royalton Saint Lucia Inclusiv
Royalton Saint Lucia Resort Spa All Inclusive

Frequently asked questions

Does Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

Self parking is free at this property.

What time is check-in at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

Check-out is at noon. Late check-out is available for USD 100 (subject to availability).

Are there all-inclusive benefits at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

Yes, the property is all-inclusive. Activities include tennis, volleyball, aerobics classes, and more.

Where is Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort located?

Nestled on the beach, this Cap Estate property is within 1 mi (2 km) of Windward Islands and Sandals Golf and Country Club. Smugglers Cove and Rodney Bay Aquatic Centre are also within 2 mi (3 km).

Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 466 out of 941 reviews
Rating 8 - Good. 240 out of 941 reviews
Rating 6 - Okay. 116 out of 941 reviews
Rating 4 - Poor. 63 out of 941 reviews
Rating 2 - Terrible. 56 out of 941 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were a absolutely amazing could not be friendlier and more welcoming
Stayed 6 nights in Feb 2025

8/10 Good

Domenick

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Food was acceptable, gift shop overpriced. $9.00 for one Gatorade, disgusting!!!
Stayed 7 nights in Feb 2025

8/10 Good

Michael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Diamond Club was not worth the extra cost in my opinion. Top shelf liquor was different at each bar. The only truely top shelf available was at the Diamond Bar reception area. Bring a personal cup to fill up, this is a must. You only get a complementary bottle with a scheduled 7 day stay. Bring plenty of cash to tip!
Stayed 6 nights in Jan 2025

10/10 Excellent

Vishant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay . Lovely staff.
Stayed 4 nights in Jan 2025

2/10 Terrible

Derrick

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This resort has so much potential to be an amazing location, but in all honesty it is managed poorly. There were several instances where bartenders had to walk away from their bar and get drinks from other locations . There were also instances where certain foods on the menu were unavailable which is unheard of for all inclusive resorts . The housekeeping was poorly managed and after several calls, towels still weren’t brought to the room. This had to be the worst resort I’ve experienced in all my travels. Need I say more, please don’t waste your time or money here
Stayed 6 nights in Jan 2025

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in went smoothly. Staff refer guests to Royalton app to book the restaurants on site, everything was already booked out for guests arriving mid week & staying less than a week. Niyus the bellman was friendly & offered many suggestions for enjoying our stay in St Lucia. Room was nice but smells Moldy-needs better ventilation system (understandable that the tropical climate and humidity adds to this) Towels in the room also felt damp. Called front desk and they had someone clean the vents but unfortunatly whatever critters was in the vents landed on the bedding. Staff offered to change rooms in AM as it was very late at night. New bedding was requested and was delivered timely. Buffet had a great selection of food to choose from and it was seasoned well enough. Ate meals here mostly as the restaurants at night were already booked. Buffet staff-most were welcoming and friendly. Did get to eat at the the Italian restaurant Gratzie, the food was so so. Property is beautiful,many pools and the music was amazing! The Vibes team kept things lively and fun with many different acitivities. Shout out to Zachary & ladies for engaging the crowd. Foam party so fun! Reggae band was great! Shoutout to Markdaniel at Chillsbar for fresh jelly coconut & tips for must see places in st Lucia, Casey at the Martinimix bar, the piano singer Michael, Keneisha (nexus tours) who booked our catamaran Mudbath excursion! on Beach: Booker, Brad; Friday night street party draws huge crowd and lively!

8/10 Good

Viktoriya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time.
Stayed 6 nights in Jan 2025

8/10 Good

kelum

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall the experience was good. However in comparison to our previous experiences with Royalton, we felt the staff service mainly at the beach bar, was not the best. Food choices were not great. We were not able to get into any restaurants that required reservations. Property is maintained well however the drive from airport to resort was took close to 2 hours.
Stayed 3 nights in Jan 2025

8/10 Good

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property! Most of the staff was very slow to respond at the bar, eating breakfast, etc... However, Wendy at the main pool bar was excellent. She outworked everyone else 10 to 1. There was a lot of standing around by many staff members at most of the bars causing very slow service. It seems like there's no one in charge of training. The spa was excellent! My wife and I got a couples massage on two different days and the staff was very professional and kind. We enjoyed our experience overall but I think some of the staff could use much more training.
Stayed 4 nights in Jan 2025

8/10 Good

Sybril

Stayed 5 nights in Dec 2024

10/10 Excellent

Simoya

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The property was very entertaining. The entire staff was polite.
Stayed 4 nights in Jan 2025

6/10 Okay

Jeffrey, Chesapeake

Traveled with partner
Disliked: Property conditions & facilities
Many room issues. Property needs upgrades
Stayed 5 nights in Jan 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was EXCELLENT…
Stayed 7 nights in Jan 2025

6/10 Okay

Paolo, Newmarket

Liked: Cleanliness, staff & service
Property layout is good. Seems like Marriott is trying to cut back on portion size. Ordered chicken parm at the Italian restaurant, I got 2 one inch slices of the chicken? If they are having trouble sourcing ingredients on the island, take it off the menu. Don't serve samples. On day 3 of our vacation all guests were locked out of their rooms. A technician had to individualy unlock each door and when unlocked you couldn't lock it when you left ,leaving all your belongings at risk of theft. This continued on to the next day. This was a complete upper management failure. I did appreciate Expedia upgrading our room when we checked in. The resort seemed run down in some areas and repairs needed to be done. Beautiful island and people, will return but not at Royalton.
Stayed 7 nights in Jan 2025

10/10 Excellent

Gari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff showed great hospitality
Stayed 4 nights in Jan 2025

10/10 Excellent

Leeandrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beverly the Expedia rep at Royalton and Nancy in guest services were highlights of our trip, they turned the trip around and handled things for us so we can enjoy the experience to the fullest. The property is beautiful and we enjoyed local excursions as well as Royalton Fit classes like Pilates. Great staff and property!
Stayed 5 nights in Jan 2025

10/10 Excellent

William

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent trip. First, I would like to mention that our housekeeper, Carmella, would leave us nice little notes every day, and would grant our request for extra needs in our room. The room was always clean, and we had no problems. Every day, when we would get back to our room, it looked like the first day we arrived. That was much appreciated. There were 2 very special people in Guest Services - Tara and Gaielle - who were very nice, courteous and helpful during our stay. The Nexus excursion staff were great as well. I also received a massage at the spa from Kenya, and she was really good. I left there feeling refreshed and re-energized. We went on an 8-hour excursion along the western coastline, and made stops at the waterfall, the sulfur mud baths, lunch, and then, snorkeling. My daughter and some of the members of our family also did the jet ski excursion. They really enjoyed themselves. The food was decent but was really good at the buffet on New Years Eve, where they served lobster, crab, oxtails, seafood, and plenty of desserts. Also, a shout out to Clint Westwood - our chef at Zen restaurant. Not only was he very entertaining and included the whole family (17 of us) in his "show," but the food he prepared was the best on the resort. Lastly, I would like to say that the New Years Eve celebration was really nice! It was the perfect way to bring in the new year. We have considered making this a yearly trip.
Stayed 5 nights in Dec 2024

2/10 Terrible

Bethan

Disliked: Cleanliness, staff & service, property conditions & facilities
To say our stay was a disappointment doesn't even begin to equate. Check in: cold and unwelcoming, no welcome drinks, welcome pack, or any information on the resort not even info on breakfast or how to get to rooms. Booked in Nov 2023 yet rooms we paid for were unavailable so had to change rooms during stay. Bell boy was busy, when we went to take our own luggage to our room the downstairs escalator, elevator & apartment block elevator were all out of order requiring us to carry bags up 3 flights. Hotel maintenance: issue for whole trip with lifts, escalators, toilets not working. Toilets in bars were not cleaned during evening. Dirty toilet paper overflowing in bins / on floor, dirty glasses & no toilet paper. Check in team advised to speak with the Expedia rep, Beverly about issues who was not available but would contact us, this never happened. Service: frustratingly slow, taking 20-30 minutes to get served, no glasses. More photographers available than bartenders. One bar tender was beyond rude & took dirty cups out of the used cup bag, didn’t clean and served water in them dirty. 15 minutes to get simple things like cutlery. Staff: unaccommodating, inattentive and discourteous. Managers didn’t care or want to help. Royalton app requests daily review stay, don’t bother. Each day we were advised that a team member would follow up and this never happened. There were a handful of people who were helpful, welcoming and attentive, but unfortunately very few.

4/10 Poor

DeeJay Ian

Stayed 4 nights in Dec 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Erica, Jonesboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love having my Butlers ! They were so nice and helpful.
Stayed 4 nights in Dec 2024

4/10 Poor

Bethan

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Maryelin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most amazing time at this resort with my daughters. Outstanding remarkable staff, the food was great can’t wait to visit again. The lifeguard Dallas was super nice and housekeeping was excellent.
Stayed 4 nights in Nov 2024

10/10 Excellent

Dominick

Liked: Cleanliness, staff & service, property conditions & facilities
Resort was beautiful. Relaxed atmosphere. Service was EXCELLENT. Thank you so much for a memorable time.
Stayed 4 nights in Nov 2024

6/10 Okay

Fausta

Traveled with family
The resort is beautiful! The food is decent but the service at the buffet and every bar on site is very poor and slow. The beach is amazing but very hard to enjoy with multiple people coming up to try and sell you excursions etc.
Stayed 4 nights in Dec 2024