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Bay Gardens Beach Resort and Spa

4.0 star property
Family fun on the beach, with free water park, near Splash Island Water Park Saint Lucia

Choose dates to view prices

Photo gallery for Bay Gardens Beach Resort and Spa

Outdoor pool, pool umbrellas, sun loungers
Water park
Premium bedding, in-room safe, desk, blackout drapes
Exterior
On the beach, white sand, free beach shuttle, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Hot Tub
  • All inclusive
  • Breakfast available
The current price is AED 726
AED 986 total
includes taxes & fees
19 May - 20 May

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Two Bedroom Suite Pool View

Premium bedding, in-room safe, desk, blackout drapes

Two Bedroom Suite Pool View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
TV
  • 121 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Sapphire Sands Three Bedroom Suite Beach Front

Premium bedding, in-room safe, desk, blackout drapes

Sapphire Sands Three Bedroom Suite Beach Front

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • 254 sq m
  • Beach view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Queen Sofa Bed

View all photos for Sapphire Sands One Bedroom Suite Beach Front Double

Premium bedding, in-room safe, desk, blackout drapes

Sapphire Sands One Bedroom Suite Beach Front Double

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
TV
  • 129 sq m
  • Beach view
  • Sleeps 6
  • 2 Double Beds and 1 Queen Sofa Bed

View all photos for Two Bedroom Suite Beach Front

Premium bedding, in-room safe, desk, blackout drapes

Two Bedroom Suite Beach Front

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
TV
  • 121 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Sapphire Sands One Bedroom Suite Beach Front Double with Pool

Premium bedding, in-room safe, desk, blackout drapes

Sapphire Sands One Bedroom Suite Beach Front Double with Pool

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
  • 129 sq m
  • Beach view
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for One Bedroom Beach Front Suite King

Premium bedding, in-room safe, desk, blackout drapes

One Bedroom Beach Front Suite King

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
TV
  • 72 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Sapphire Sands Deluxe Beach Front Double

Premium bedding, in-room safe, desk, blackout drapes

Sapphire Sands Deluxe Beach Front Double

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 63 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Sapphire Sands Three Bedroom Suite Front with Pool

Premium bedding, in-room safe, desk, blackout drapes

Sapphire Sands Three Bedroom Suite Front with Pool

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • 254 sq m
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Queen Sofa Bed

View all photos for Sapphire Sands One Bedroom Suite Beach Front King with Pool

Premium bedding, in-room safe, desk, blackout drapes

Sapphire Sands One Bedroom Suite Beach Front King with Pool

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
  • 129 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Water´s Edge Villa 2

Terrace/patio

Water´s Edge Villa 2

Highlights

Yard
Balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 372 sq m
  • Marina view
  • Sleeps 12
  • 2 King Beds, 2 Double Beds, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Sapphire Sands Deluxe Beach Front King

Premium bedding, in-room safe, desk, blackout drapes

Sapphire Sands Deluxe Beach Front King

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 63 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Sands Two Bedroom Suite Beach Front with Pool

Premium bedding, in-room safe, desk, blackout drapes

Sapphire Sands Two Bedroom Suite Beach Front with Pool

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
  • 191 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Garden View Double

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Garden View Double

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Pool View Double

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Pool View Double

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Beach Front Double

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Beach Front Double

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 49 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Beach Front Suite Double

Premium bedding, in-room safe, desk, blackout drapes

One Bedroom Beach Front Suite Double

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
TV
  • 72 sq m
  • Sea view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for One Bedroom Pool View Suite Double

Premium bedding, in-room safe, desk, blackout drapes

One Bedroom Pool View Suite Double

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
TV
  • 72 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Sapphire Sands One Bedroom Suite Beach Front King

Premium bedding, in-room safe, desk, blackout drapes

Sapphire Sands One Bedroom Suite Beach Front King

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Full-sized refrigerator/freezer
TV
  • 129 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Water´s Edge Villa 1

Terrace/patio

Water´s Edge Villa 1

Highlights

Yard
Balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 372 sq m
  • Marina view
  • Sleeps 12
  • 3 King Beds, 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Garden View King

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Garden View King

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Ceiling fan
Premium bedding
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Sands Two Bedroom Suite Beach Front

Premium bedding, in-room safe, desk, blackout drapes

Sapphire Sands Two Bedroom Suite Beach Front

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • 191 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Pool View King

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Pool View King

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Pool View Suite King

Premium bedding, in-room safe, desk, blackout drapes

One Bedroom Pool View Suite King

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
TV
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Beach Front King

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Beach Front King

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 49 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Reduit Beach Avenue, Rodney Bay, Gros Islet

What's nearby

  • Splash Island Water Park Saint Lucia - 1 min walk - 0.1 km
  • Reduit Beach - 3 min walk - 0.3 km
  • Rodney Bay Marina - 4 min drive - 2.6 km
  • Pigeon Island National Landmark - 7 min drive - 5.7 km
  • Smugglers Cove - 18 min drive - 6.6 km

Getting around

  • Hewanorra Intl. Airport (UVF) - 99 min drive

Restaurants

  • ‪Gros Islet Street Party - ‬5 min drive
  • ‪Spinnakers Restaurant & Beach Bar - ‬3 min walk
  • ‪KeeBee's - ‬10 min walk
  • ‪Jade Terrace - ‬4 min drive
  • ‪Royal Palm Bar - ‬9 min walk

About this property

Bay Gardens Beach Resort and Spa

Upscale eco-certified hotel near Windward Islands
Located close to Splash Island Water Park Saint Lucia and Reduit Beach, Bay Gardens Beach Resort and Spa provides free water park access, 2 beach bars, and a poolside bar. This hotel is a great place to bask in the sun with a white sand beach, beachfront dining, and beach massages. Indulge in a facial, a manicure/pedicure, and a body scrub at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Caribbean cuisine. The gym offers Pilates classes and fitness classes; other things to do include parasailing, rafting, and surfing/body boarding. Free in-room WiFi is available to all guests, along with a free manager's reception and a terrace.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Limo/town car service, local cuisine breakfast (surcharge), and babysitting (surcharge)
  • A computer station, a 24-hour front desk, and luggage storage
  • Guest reviews speak highly of the beach locale and helpful staff
Room features
All 75 rooms have comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
Extra amenities include:
  • Bathrooms with free toiletries and hair dryers
  • 43-inch TVs with cable channels
  • Balconies or patios, wardrobes/closets, and childcare services

All inclusive details

All-inclusive room rates at Bay Gardens Beach Resort and Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals and snacks included

Land activities

Spa facilities

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Similar properties

4 outdoor pools, open 9:00 AM to 7:00 PM, cabanas (surcharge)

Harbor Club St. Lucia, Curio Collection by Hilton

  • Pool
  • Spa
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 721 reviews
The price is AED 716
AED 963 total
includes taxes & fees
16 Jun - 17 Jun
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:00 AM for a fee: USD 36 for adults and USD 18 for children
  • 2 bars/lounges
  • 2 beach bars
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Hi Tide Restaurant
  • Seagrapes Beach Bar

Things to do

  • Arcade/game room
  • Beach yoga
  • Boat tours
  • Children's club
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Outdoor pool
  • Parasailing
  • Pilates classes
  • Playground
  • Rafting
  • Sailing
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Water skiing
  • Waterslide
  • Windsurfing

Family friendly

  • Arcade/game room
  • Children's club
  • Children's pool
  • Free area shuttle
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (1,679 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • No elevator

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from December 11 2023 to June 1 2025 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 6.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 36 for adults and USD 18 for children
  • Airport shuttle fee: USD 90 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 90 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Bay Gardens
Bay Gardens Beach
Bay Gardens Beach Gros Islet
Bay Gardens Beach Resort
Bay Gardens Beach Resort Gros Islet
Bay Gardens Resort
Beach Gardens Resort
Gardens Beach
Gardens Beach Resort
Bay Gardens Beach Castries
Bay Gardens Beach Hotel Gros Islet
Bay Gardens Beach Resort St. Lucia/Gros Islet
Bay Gardens Beach Resort
Bay Gardens And Spa Gros Islet
Bay Gardens Beach Resort and Spa Hotel
Bay Gardens Beach Resort and Spa Gros Islet
Bay Gardens Beach Resort and Spa Hotel Gros Islet
Bay Gardens Beach Resort Spa (All inclusive Optional)

Frequently asked questions

Does Bay Gardens Beach Resort and Spa have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Bay Gardens Beach Resort and Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Bay Gardens Beach Resort and Spa?

Self parking is free at this property.

What time is check-in at Bay Gardens Beach Resort and Spa?

Check-in start time: 4 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Bay Gardens Beach Resort and Spa?

Check-out is at 11 AM.

Does Bay Gardens Beach Resort and Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 90 per vehicle applies.

Are there all-inclusive benefits at Bay Gardens Beach Resort and Spa?

Some rate plans available at this property are all-inclusive.

Where is Bay Gardens Beach Resort and Spa located?

Located in Gros Islet, this beachfront hotel is in the entertainment district, just steps from Windward Islands and Splash Island Water Park Saint Lucia. Reduit Beach and Rodney Bay Marina are also within 2 mi (3 km).

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Bay Gardens Beach Resort and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 502 out of 1003 reviews
Rating 8 - Good. 340 out of 1003 reviews
Rating 6 - Okay. 98 out of 1003 reviews
Rating 4 - Poor. 37 out of 1003 reviews
Rating 2 - Terrible. 26 out of 1003 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

BRIAN

The Bay Gardens Beach Resort and Spa met and even exceeded all of my expectations. I would definitely like to return on my next trip to St. Lucia.
Stayed 5 nights in May 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bay Gardens Beach Resort was a nice family friendly place for vacation.
Stayed 6 nights in Mar 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a fabulous time. The staff was great. The food was great. The beach was great.
Stayed 5 nights in Apr 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and friendly staff, beautiful beaches and convenient to local restaurants and Marina
Stayed 5 nights in Feb 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff was the best part of staying there. Everyone was extremely friendly and helpful
Stayed 4 nights in Mar 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall The staff was very accommodating and attentive to your needs- the dining room staff- especially Candi was extraordinary. They were consistently pleasant and accommodating.
Stayed 4 nights in Apr 2025

10/10 Excellent

Joycelyn D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved rhe access to the water park. My son had a blast. The staff was kind and helpful. I enjoyed the food and drinks. The beach was clean and well maintained. I'd go back again without hesitation.
Stayed 3 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Food was good
Stayed 3 nights in Mar 2025

8/10 Good

Hera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly. The food was not great.
Stayed 5 nights in Mar 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were always friendly and helpful (especially Beatrice!). The rooms were always clean and the property is amazing. The pool, water park, & beach are awesome and our college aged kids loved them. The property is close to several restaurants at the marina.
Stayed 7 nights in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is on the beach and everything about it was wonderful. The staff could not have been nicer, the food was good and being all inclusive the drinks were many. Excursions were great and I can see going here every year.
Stayed 6 nights in Feb 2025

8/10 Good

melisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was okay. there's construction going on so that was a downer. my main issue was that I wasn't able to get an upgrade and that breakfast was not included in that astronomical price for this hotel category. At $200 USD per night most 3 star hotels offer breakfast all over the world. This was not the case and a huge negative for me especially in the Caribbean
Stayed 1 night in May 2025

6/10 Okay

FERNANDO

Liked: Staff & service
Disliked: Amenities
The staff was very friendly and in particular the front desk were very nice. The property is dated. the restaurant needs to be updated and provide better food options. the hotel area seems unsafe and anyone from the public can gain access to the premises relatively easy.
Stayed 4 nights in Mar 2025

6/10 Okay

Angelica

Disliked: Staff & service
Property had a nice view and lovely beach. Room was clean and spacious. Service at the restaurant was terrible.

8/10 Good

EVELYN

Liked: Staff & service, amenities
Hotel needs a bit of an upgrade, staff are nice and make up for the upgrade need. if you are looking for a good easy place stay here. entertainment needs to be modernized as lord forbid it is old time
Stayed 5 nights in Feb 2025

10/10 Excellent

Noam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible time here. The staff is amazing they accommodated our kosher needs perfectly. The layout of the resort and the beach and pool as well as all the amenities included in our stay made for an absolutely wonderful experience.
Stayed 4 nights in Jan 2025

4/10 Poor

deb

Liked: Cleanliness, property conditions & facilities
Wouldn’t go back any time soon
Stayed 7 nights in Jan 2025

8/10 Good

Darlene

Liked: Cleanliness, amenities, property conditions & facilities
Overall, a pleasant stay.
Stayed 7 nights in Nov 2024

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and happy place. The Staff were great! Rooms very spacious and well equipped. Beach was very nice and staff helpful with excursions. Hot water could be better. A coffee and tea bar in the morning would make a big difference. Staff was busy with breakfast service and it was thus inconvenient to get coffee (not the staff’s fault, they were great). Thank you for everything.
Stayed 7 nights in Mar 2025

8/10 Good

Camilla

Liked: Cleanliness, staff & service
Great, friendly service. Staff were happy to be there, unlike some of the other places we stayed. Average to good food. Great location! We would return again
Stayed 3 nights in Jan 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly. Food stayed the same on the buffet for breakfast
Stayed 5 nights in Jan 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water park and beach were great. The food and drink was excellent. The staff were very friendly and helpful.
Stayed 3 nights in Dec 2024

8/10 Good

April Nialla

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
5 star for the beach very nice clear and calm water good for the kids specially the water park, the property is great walkable to restaurants and shopping mall. Service is not good, staff is not approachable and not smiling but thanks to ANVILLA (BGBR) who serves us with a smile makes us very happy with her service unlike the other ones sims not happy with their job. And shout out also to HELLENA and BIANCA from the sister hotel (BGH) serves us with a smile uswell like ANVILLA giving 3 of them a 5 star for their service. Food is okay sometimes they don’t refill the food if you came late for buffet. But still happy for the BEACH and WATERPARK highly recommend for the little ones!
Stayed 5 nights in Apr 2025

8/10 Good

Jill Katherine

Liked: Cleanliness, staff & service, amenities
The front desk, housekeeping and bar tenders were wonderful. Location is great and right on the beach.
Stayed 6 nights in Nov 2024

2/10 Terrible

Shandel

Disliked: Staff & service, property conditions & facilities
It was a really run down hotel…. Service was really poor….
Stayed 2 nights in Mar 2025