4/10 Poor
Alecia
Traveled with family
26 December 2024
Disliked: Cleanliness, amenities, property conditions & facilities
We were excited to stay and booked the property on its amenities. Upon checking in (late evening) the clerk told us about the renovations and how the pool and hot tub were closed. Had we known, we would’ve never stayed. The renovations have the hotel looking grungy and unsafe. While I agree it needs renovated, maybe that should be advertised. Or at least the rooms could’ve been deeply discounted due to inconvenience. I think if a chain owner decides to do that, the establishment should be shut down during renovation periods.
Upon looking around, I was able to get into the pool area with my guest key. If that was off limits due to renovations, why was I able to get in? There was not a sign on the door (there had been for the gym and the common bathroom on the lower level stating not to go in). But the pool was on, the fountain in the pool was on and it appeared fully functioning.
Big let down with the way the hotel advertised its nice clean facility. And absolutely not worth the cost of 2 rooms!
Alecia
Stayed 1 night in Dec 2024