2/10 Terrible
Heather
Traveled with group, Traveled with family
26 January 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTELY THE WORST EXPERIENCE EVER! I went to check into the hotel on Friday at 3:30 PM. There was nobody at the front desk. Stood there and rang the bell for 10-15 minutes. Finally woman came up and told me that she hadn’t heard me because she was vacuuming. Then she says they don’t have a room for me. She said that the entire second floor of the hotel had flooded. I needed 2 beds and she tried to put me in a one bed on the first floor. I told her that I needed 2 beds so could she just give me 2 rooms. She said she couldn't do that. She called her manager who said to go ahead and put me on the second floor! She tried looking to see which rooms were available and started having computer issues. The whole time she’s complaining about her job and how stressed out she is. I had an appointment that I had to get to, so she told me to come back when her manager was there at 8PM. I went back and explained the situation to the manager. She had an attitude with me when I told her I didn’t want a room on the 2nd floor after it was flooded. She said very rudely, “Do you want to go up and SMELL it?!” They wouldn’t give me 2 one bedroom rooms, even though there were plenty available. ABSOLUTELY THE WORST PLACE EVER!
Heather
Stayed 2 nights in Jan 2025